SUMMARY:

Focused, dedicated and self - motivated professional with over 20 years combined experience in Project, Program and Product Management. Proven ability to plan and manage the implementation of multiple large-scale cross functional initiatives, with complex business, design and technical requirements, from concept through completion.

SKILLS AND KNOWLEDGE:

• Project Management
• Waterfall & Agile Methodologies
• Change Management
• Product Operations Management
• Business Process Improvement
• Budgeting / Forecast Management
• Defect Management Process Improvement
• SharePoint 2013
• Program Management
• Project Management Process Improvement
• Product Strategy & Roadmap Planning
• Cross Functional Relationship Management
• Team Training / Development
• SDLC & SDLT Process Development
• Release & Implementation Planning
• Team Foundation Server (TFS)

PROFESSIONAL HIGHLIGHTS:

Confidential

Senior Project Manager

Responsibilities:

• Currently working on deployment of a new electronic Contract Management system to be used for approvals and tracking of all 3rd party contracts within the Confidential .
• Completed site redesign and relaunch of the Confidential Creative Assets site used by the Confidential internal Marketing, Sales and Creative teams, as well as external Clubs, Sponsor & Marketing organizations to obtain approved collateral associated with all Confidential related activities and materials (Super Bowl logos to team uniforms, etc.)
• Completed redesigned Super Bowl VIP ticket invitation and fulfillment system / site which the executive and event teams used to invite special VIPs & guests to Super bowl 51 in Houston, including hotel accommodations, special events, etc.
• Completed the relaunch and automation of the Employee Online Ticket application. This application, which was formerly managed manually and via paper form, is used by Confidential employees to request tickets to any Confidential game in any location.
• Completed site consolidation, redesign and relaunch of the Confidential Communications Media site used by the Confidential internal Public Relations & International Broadcast departments, as well as external Club Level Public Relations departments to post Press Releases, News, Events, etc., relating to the Confidential . The new site was recognized with a Confidential MVP award, which recognizes projects teams based on Confidential values of Respect, Responsibility to Team, Resiliency and Integrity.
• Completed the launch of a new Pro Bowl Player Application that was used by the 2016 pro Bowl participants. The app contained key details on player draft, team itinerary, special events, etc. relating to the weeklong event at the Turtle Bay Resort in Hawaii.
• Completed functional updates to the Special Event Management System (Security/Background check, Credentialing App) for Super Bowl 50, 2016 Pro Bowl, Combine and Draft.
• Working with the PMO, IT Operations and IT Security teams to migrate / decommission 37 Windows 2000/2003 (Application, Web, Database, FTP) servers to new servers due to Microsoft Support EOL
• Developed new templates and tollgates, relating to the current SDLC Processes, with the focus on improving project performance, quality and repeatability for the IT Enterprise Business Solutions team
• Enhanced and documented the current SLDC Processes for the IT Enterprise Business Solutions team
• Selected by the PMO to serve on the SDLC Process Improvement committee, which has been tasked with creating project management synergies across the difference Project Management teams

Confidential

Senior Project Manager

Responsibilities:

• Completed resource transition from 58 offshore staff and 18 onshore staff, including knowledge transfer, process gap analysis and remediation
• Developed and implemented new SDLC process (Waterfall & Agile Methodologies), templates and toll gates with the focus on improving project performance, quality and stability
• Developed and implemented new STLC process designed to improve testing quality, reduce time to test and improve defect remediation during testing phases
• Reduced project implementation duration by more than 50% by automating key deployment activities
• Developed and implemented new Production Support process leading to improved customer satisfaction

Confidential

Director, Product Technology Operations Confidential

Responsibilities:

• Enhanced the number of simultaneous recordings from 10 to 15, successfully helped to reduce call volume and truck rolls by supporting quality and performance initiatives to ensure our products perform at a consistently high level and deliver our customers the best possible customer experience successfully helped to reduce call volume and truck rolls by supporting quality and performance initiatives to ensure our products perform at a consistently high level and deliver our customers the best possible customer experience
• Enhanced the Confidential App product to include Out of Home Confidential viewing on select networks for subscribers who have iOS Devices (iPad, iPhone, iPod Touch).
• Improved New Product Development ( Confidential ) process based on company organizational changes.

Director of New Product Operations

Confidential

Responsibilities:

• Launch of an enhanced Confidential Plus level of service, which tripled recording storage capacity from 160gb to 500gb, and more than doubled the number of simultaneous recordings from 4 to 10.
• Launch of the Confidential App (ability to view Confidential from within your home network, program your Confidential, view On Demand programming, Program Guide ) to Confidential subscribers who have Android Mobile Devices. Augmented initial launch of 36 supported devices to over 150+ supported devices, including tablets.
• Enhanced the Confidential App product to include Out of Home Confidential viewing on select networks for subscribers who have iOS Devices (iPad, iPhone, iPod Touch).
• Improved existing New Product Development ( Confidential ) process based on company organizational changes.