SUMMARY:

• Over a decade of project management experience in Finance and Banking industry.
• Diligent project manager and certified scrum master with extensive experience in implementing large scale end to end projects including Loans product processor implementation that involved extensive data collation, validation, mapping, quality control, gap analysis and risk assessment.
• Effective liaison skills in implementing global strategic projects such as establishing enhanced client onboarding model across the regions with focus on AML, KYC, risk, controls and fraud prevention.
• Adept in project planning, budgeting, management reporting, documenting business requirements, functional specifications, work flow and activity diagrams.
• Proficient in several financial areas including Loans, COB, AML, KYC, Confidential and Derivatives.

FUNCTIONAL SKILLS:

Methodologies: SDLC, Waterfall, Agile (Scrum)

Project Management: Waterfall Facilitate project meetings during different phases of the project, organize stakeholder workshops, draft process flows, BRDs & FRDs, conduct gap analysis, data sanity, involve in planning and budgeting.

Scrum: Assist in user stories, epics, process flows, story mapping, sizing, velocity, burn down and burn up charts, address impediments and implementation. Guide team in applying scrum to succeed.

Management and Leadership Skills: Results Oriented, Planning and Tracking, Problem Management, Mitigation and Conflict Resolution.

TECHNICAL SKILLS

Project Management: MS Project, MS Office, JIRA, Rational Requisite Pro, SharePoint

Business Modeling Tools: MS Visio, BPMN

Databases: MS Access

Reporting Tools: Business Objects

WORK EXPERIENCE

Confidential, California

Project Manager

Responsibilities:

• Interviewed SMEs, lenders, underwriters and drafted loan life cycle process to understand the various stages and challenges of Loan origination and performed gap analysis on existing system to identify desired functionality of the future state originations processing system.
• Gathered business requirements through SME surveys and shadowing account managers and User Interface of the existing Brokerage Portal system and all requirements were managed in Rational Requisite Pro.
• Drafted functional requirements to define application workflow for new system to route the loan application upon approval to the underwriters for review to streamline loan approval process for home Mortgage.
• Conducted meetings to provide project updates, maintained burn up and burn down charts in JIRA and facilitated upcoming deliverable discussions with various SMEs such as Mortgage Servicing, Loan Monitoring, and Asset Management areas during the implementation process.
• Developed a Change Management process to manage user expectations and project delivery deadlines.
• Created test plans and scenarios to conduct unit, integration, and system testing.
• Documented user manual guide for the new Loans originations system and assisted in user training.

Environment: Encompass, MS Project, MS Office, JIRA, Visio, Rational Requisite Pro

Confidential, Pittsburgh

Project Manager

Responsibilities:

• Conducted working sessions with SMEs to understand challenges and determine business needs related to submitting periodic Confidential reporting.
• Analyzed business challenges and drafted the current procedure and policies related to the Confidential FR Y 9C and FRY14 A reporting including mortgages (Real Estate, Corporate, Heloc - Heloan, Wholesale Commercial Real Estate), stored and updates maintained in SharePoint.
• Worked on business requirement documents to streamline process of FR Y 9C and 14 M individual and group retail attributes reporting.
• Identified source mapping for various data points to obtain information for the FR Y 9C and FRY 14 reporting.
• Participated in data verification and validation in conjunction with technology team.
• Assisted finance and risk management teams in building Risk Weighted Assets calculation model.
• Developed daily risk reports in excel to monitor market risk limits, value-at-risk, factor sensitivities and revenues.
• Identified test data, developed test plans, drafted scenarios/test cases to test if credit ratings were met for the test data set clients.
• Involved in financial risk stress testing for Dodd-Frank Act Stress Testing (DFAST) Comprehensive Capital Analysis and Review ( Confidential ).

Environment: MS Project, MS Office, MS Access, JIRA, SharePoint, Rational Requisite Pro, OLAP, OLTP

Confidential, New York

Project Manager

Responsibilities:

• Led and implemented a vital project to understand KYC business processes with special emphasis on risk and controls and pain points by coordinating with stakeholder teams across broad business disciplines in order to establish reporting logic and criteria for senior management decision making to achieve corporate vision.
• Developed a detailed project plan to track progress in order to ensure project objectives and milestones were completed on time, on budget and with desired results.
• Documented a comprehensive standard operating procedure for data sources, data collection, key assumptions, definitions, methodology and production of the WCOB weekly management deck.
• Instrumental in automating the key metrics templates via Business objects for senior management decks.
• Designed weekly and monthly deck models for senior management to assess the state of day-to-day functions covering areas such as On-boarding, Know Your Client, Quality Controls and Productivity.
• Implemented SharePoint Quality template to standardize the KYC Quality checks data tracking across the regions, to establish audit trails and controls. Identified key quality assurance and control gaps, redemptive measures were socialized with stake holders and secured buy-in for usage of SharePoint template to track the day to day functions/updates on Quality checks and rejects.
• Worked closely with KYC teams, LOB Compliance teams and Technology teams in collating KYC key performance indicators data according to compliance guidance/definitions for Corporate Compliance reporting.

Environment: SharePoint, Business Objects, Proprietary KYC systems, MS Project, MS Office

Confidential, New York

Project Manager

Responsibilities:

• Responsible for reviewing the Confidential Client On-boarding process with a view to identify people, process, and technology improvements to address issues raised by the Confidential bankers globally.
• Conducted working sessions with various teams such as Sales, Reference Data, Credit, Client On-boarding and KYC (Know Your Client) to identify their process, AML guidelines and pain points related to Client On-boarding life cycle.
• Developed workflows for current state and performed root cause analysis for pain points.
• Documented business use cases and conducted FEMA (Failure Mode and Effects Analysis) to identify appropriate remedial measures.
• Reviewed historical audit findings to identify weaknesses in current client on-boarding model in order to define a robust future state operating model.
• Developed, socialized and secured approvals from stakeholders for the implementation of enhanced future state Wholesale Client On-boarding operating model.
• Documented Wholesale Client On-boarding KYC procedures that are aligned to newly defined KYC policy for customer identification, client reference data, Client On-boarding and KYC.

Environment: Visio, SharePoint, Business Objects, Proprietary KYC and Credit systems, MS Project, MS Office

Confidential, New York

Project Manager

Responsibilities:

• Implemented Flexcube Agency Loans product processor to replace legacy system CLASS. Drafted and managed an active project plan, conducted working sessions to gather requirements, participated in data mapping and running data conversion validation reports, account reconciliations, documented Business Requirement Document, Functional Requirement Document and Lessons Learned.
• Involved in change management process to transition the Capital Markets Loans day to day business process from legacy system ‘CLASS’ to ‘Flexcube’.
• Coordinated different stages of the Flexcube Agency Loans product processor implementation, the migration phase, the implementation phase, the post-implementation and the BAU phase.
• Led Exceller implementation, it is a customer service tool deployed for Loans back office to enhance their customer service process. Put together project plan, performed gap analysis, conducted testing and provided training to the clients to use the system to reach their business goals while accommodating budget and scalability.
• Implemented the Exceller Email Functionality to establish auto acknowledgement replies & periodic auto status e-mails to the customers based on the set SLAs. This platform provides a refined way to track all incoming customer e-mails for users to track the status effectively and provide timely customer service.
• Managed the Exceller BO reports implementation, which is an enhanced user-friendly reports platform to facilitate Sr. Management to quantify the quality of the customer service.
• Played key role in migrating Canada Loans from Profile to Flexcube. Conducted interviews with stakeholders to chalk out the project charter, developed detailed project plan, involved in budget planning and resource management. Set up meetings to gather requirements, learned the end to end process flow of Canada Loans, conducted gap analysis, tracked project progress and provided periodic status updates to key sponsors. This implementation saved 2 MM for Canada Loans in incremental maintenance costs.
• Implemented several interface projects related to feed automation from other systems to Flexcube product processor to improve and eliminate several manual processes. Analyzed business processes to identify areas for reducing operating costs & improving efficiencies.
• Led the implementation of TRIMS to Flexcube interface. It is an STP process to eliminate the manual work and bring out operational efficiencies by automating all Citi issued LC balances feed from TRIMS to Flexcube.
• Responsible to work with Citi Procurement and Oracle relationship manager to streamline all consultant SOW process and invoice payments.

Environment: Flexcube, Exceller, TRIMS, CLASS, Visio, SharePoint, Business Objects, JIRA, MS Project, MS Office

Confidential, New York

Specialist

Responsibilities:

• Supported Commodities desk by generating & matching confirmations for Precious metals and Commodity derivative transactions.
• Worked on automation process to improve confirmation documenting processes for Precious metals and Commodity derivative deals.
• Responsible for working with legal to resolve legal language issues on confirms.
• Worked on resolving trade discrepancies and operational issues with traders, originators and counterparties.
• Worked on documenting the non-standard Precious metals and Commodities deals.
• Responsible for interfacing with originators to complete the trade documentation of non-standard Commodities and Precious metal derivative transactions.
• Worked with legal and master documentation groups to update confirmation templates on need basis.
• Represented & managed the audit processes for the Commodities derivatives group.

Environment: Confidential Commodities operations system, Bloomberg, MS Office

Confidential

Business Analyst

Responsibilities:

• Participated in new business solicitation and ongoing client maintenance of Smart Card applications.
• Prepared customized product presentations for customers to showcase benefits to the client.
• Analyzed customer requirements on Smart Card applications and worked with systems to build a customized product for the client.
• Negotiated with clients to achieve competitive pricing after an order was procured.

Environment: MS Office