SUMMARY:

• Hands - on IT Project Manager / Team Lead with solid history of creating innovative product strategies, defining customer focused product requirements, and launching products that integrate advanced technologies, gain competitive advantages, and bring value to market.
• Project management expert in creating comprehensive end-to-end solutions for complex projects and implementing effective products that customer wants and needs within scope, schedule, and budget.
• Innovative product owner with keen ability in transforming enterprise business knowledge into strong brand and outsourcing initiatives.
• Collaborative leader in cross-functional groups in distributed enterprise multi-national matrix environment to deliver large-scale projects and meet the company’s strategic and financial goals.
• Facilitator of disorder to turn chaos to clarity, promoting high level of integrity and discipline and maintain constant communications in a timely manner with internal, external and executive stakeholders.
• Domain exposure to Financial, Media, Entertainment, Health Care, Insurance, Banking, Retail, Supply Chain, Service, Sales and Distribution industries.

TECHNICAL SKILLS:

Software / Technologies / Methodologies: Win, Mac, Linux, UNIX, AIX, Solaris, Apache

Systems: C#, VB.NET, VB, Java, PHP, SQL, PL/SQL, HTML, CSS, VB/JavaScript, AngularJS

Languages: .NET Platform, AJAX, jQuery, SQL (SSIS, SSRS, DQS), BCP, SOAP, RESTful, XML, ODBC, JDBC, OLE-DB, Azure, BEA WebLogic, WebSphere, Web Services, OLAP

Technologies: Oracle, DB2, SAP, SAS, MySQL, Hadoop, MS (SQL Server, Access), Teradata

Databases: PPM Clarity, HP PPM, JIRA, SNOW, MS (Office, Project, Visio, PowerPoint, SharePoint), SQL Developer, Toad, Tableau, Siebel, Salesforce, Crystal Reports, Business Objects, Actuate, SMG3, ReconNET, HP ALM, QTP, PVCS, Test Director, FITness, Photoshop, UML, XML Spy, MS TFS, GIT, IBM Rational Suite, InstallShield, Visual Source Safe

Tools: SDLC, RUP, Waterfall, Agile (Scrum, Sprints), Kanban

PROFESSIONAL EXPERIENCE:

Confidential,Torrance, CA

IT Project Manager

Responsibilities:

• Managed Toyota Financial Services portfolio in the area of Treasury and Accounting
• Led integration activities to retire enterprise legacy car retail “Shaw”, car lease “LeMans”, and 24 supporting applications replaced with new “CHP ALFA Systems” and $8.9M budget.
• Coordinated cross matrix global teams through Project delivery within time, cost, scope, schedule, and quality defined boundaries.
• Project management governance and oversight of 53 Business Processes test streams and leading QA team (on-shore - off-shore model) activities in a variety of enterprise systems (ReconNET - daily bank reconciliation system, Behavior scoring, Credit Score Rating System, Risk Solutions and Decision System - SMG3).
• Tracked Issues, Risks and escalated impact to Critical Path for Program Managers and PMO.
• Managed overall Performance, Budgeting, Project Plan, Schedules and Change Request process.
• Worked with Vendor Management Office to coordinate and tracked Completion and Approval process of Project Deliverables and Milestones Sign-Off.
• Reviewed, analyzed and reported on weekly/monthly project status, Vendor/Partner evaluations, KPIs and project metrics to executive management, project Stakeholders and PMO.

Environment: Clarity, MS (Project, SharePoint), ORACLE, Teradata, SAS, Informatica, ReconNET, oneSOURCE, SMG3, Java, HP ALM, IBM Rational Suite, JIRA

Confidential,Denver,CO

IT Project Manager

Responsibilities:

• Led Financial and Medicaid Report software IT projects for General Electric Centricity Solution.
• Deployed and adopted cloud based Salesforce CRM with customized business workflows.
• Deployed on budget and on schedule data migration, data cleansing (DQS) and ETL tools for BI Report Server from legacy Medicare records repositories.
• Managed capital IT projects development lifecycle (Scope, Schedule, Costs, Quality, Risks, Issues, Resource Requisition/Leveling and Change Management process).
• Controlled $1.7M budget, tasks, scope creep, milestones, release schedule, risks mitigation and target/actual performance metrics against applicable SLA’s.
• Used Kanban methodology for BI Reports, Dashboards development and QA deliverables.
• Managed cross-functional teams, Vendor selection, SOW, contract formulation, WBS, invoice approval.
• Monitored day-to-day operational aspects of third party Vendor checkpoint activities and deliverables.
• Provided pre & post implementation End User software support/adoption and rollout strategy, training, gathering and documenting clinical practice data.
• Monitored client expectations, Quality control, Key Performance Indicators (KPI) and Release planning.
• Communicated functionality and technical concepts to non-technical/technical users including C-level.
• Evaluated compliance with company policy and processes that support or inhibit HIPAA compliance.
• Implemented cross-training curriculum for Users, go live support, and maintenance of GE Centricity.
• Defined and enforced Project Management Methodology and project governance, including Checkpoint and Gating guidelines for all current projects in the portfolio.

Environment: MS (Project, SharePoint), Salesforce, SQL Server, GE Centricity EMR, GE Centricity Clinical Gateway, Hadoop, Hive, HQL, SQL, DQS, Java, Tableau, Crystal Reports, HP ALM, Kanban, SCRUM

Confidential,El Segundo,CA

Sr. Business Analyst

• Served as Sr. Business Analyst/SME, partnered with IT Project Managers for mission critical high visible large/cross-functional capital $12M project in complex distributed environment.
• Conducted analysis sessions with key Business/IT/Partners/Vendors/SME’s/Product Owners to identify and document data flow from different data targets to validate business rules, current operational billing procedures, business billing functions/processes, data limitations/rules/content, input/output requirements, error handling conditions and Risk Mitigation Planning.
• Defined and documented UAT procedures/schedule/deliverables and UAT inputs for Project Plan.
• Documented project artifacts: Business Requirements Document, Process Flow/Mapping, Data Governance/Flow/Mapping, UI Requirements, UI Mockups, State/Sequence/Work Flow Diagrams, Use Cases, UAT Test Plan, UAT Release Plan, Requirements Traceability Matrix, User Training Plan and Post-Production User Support.
• Used JIRA as document control administration and collaboration tool with Business Dept and other Stakeholders.
• Own joint-planning sessions with QA team to review functional, end-to-end and business test suite.
• Directed multi organization ( Confidential, IBM, HP & AMDOCS) effectiveness and time to market interventions, conducted training analysis, mission/vision planning, job design, process redesign, and leadership development work.
• Closely collaborated with production operation, call centers, technical service organizations, marketing, sales, finance, business Partners and executed Release Plan for the strategic directives.
• Managed a team of four junior Business Analysts (on-shore model) to support project initiatives.
• Build consensus and managed stakeholder’s expectations.

Environment: Clarity, MS (Project, SharePoint), IBM AIX, UNIX, ORACLE, SAS, SAP, Wireframes, TOAD, Quality Center, JIRA, SCRUM

Confidential,Denver,CO

IT Project Manager

• Integrated GE Centricity Electronic Medicaid Records (EMR) workflow modules. Application scaled into new business acquisitions and provided access to Electronic Medicaid Records - workflow mapping, document management, imaging, business processes mapping, data captures and reports generation.
• Managed Paper/Electronic data scrub management process ISO 32000-1 (PDF/A-2) specification - data scrub, imaging, indexing, image validation and certified paper document disposal process.
• Controlled QA Management (Vendor model) back-end repositories testing of health record exchange utility for multi-specialty physician practitioners.
• Managed SLA's, KPI's, SOW, budget, contract negotiations and Vendor relationships.
• Provided pre & post implementation End User (clinicians, physician) support/adoption training documentation and rollout strategy, gathered and documented clinical practice data.
• Used SCRUM and Kanban methodologies to control Vendors workload and project schedule for software, hardware install and upgrade.
• Developed Training Plan to ensure timely release, go live support and GE Centricity maintenance.

Environment: MS (Project, SharePoint), SAP ERP, SQL, Java, Crystal Reports, GE Centricity Practice Solution, HP PPM, HP ALM, Kanban, SCRUM

Confidential,El Segundo,CA

Order Management, Middleware, Tactical Systems

• Served as QA Lead/SME, supported PMO/QA Departments for Billing Projects up to $25M annually capital IT projects in complex distributed environment.
• Managed IBM PMO (Brazil, India, Mexico) resource allocation and IBM SME/QA test activities (Test Plan, Test Cases, Test execution schedule and Test manual/automation deliverables).
• Managed QA On-Shore/Off-Shore test deliverables (Functional, Regression, System Integration, Smoke Testing, Data File and CR/SDR Testing/Fixes) for Enterprise, Off Cycle, Emergency Releases, Break Fixes for Siebel, Billing, Middleware, Order Mgmt. and Tactical Systems Apps.
• Coordinated issues, risks and opened defects resolution schedule with Dev, Triage Team, Vendors (AMDOCS, Tranzact, HP, IBM, West, Cignium) and Telcos (ATT, Frontier, Verizon, Quest, etc…).
• Maintained Project deliverables, Portfolio Management System and Service Desk tickets lifecycle for Enterprise/Off-Cycle Releases SDLC.
• Used QC and QTP for manual and automation testing. Used JIRA for bug tracking and reporting.
• Adopted SCRUM and Kanban methodologies with off-shore team to maintain QA deliverables.
• Coordinated End to End data validation for Business Process Testing and supported UAT Team.
• Coordinated Vendor Files testing (HP, IBM, AMDOCS, TransCentra, Chase, Confidential, Regulus, etc…).
• Reported and maintained defects lifecycle and reported defects statuses to PMO, Dev, QA, Operations, Vendors, Partners and Business Users.
• Reported weekly on status, milestones, department budget, and project tracking to executive management and stakeholders.
• Facilitated interactive QA walkthroughs Test Plan/Scenarios with Developers, Business Users, UAT, System/Business Analysts and other Stakeholders.
• Owned QA LOE estimation for Project impacted Applications for Enterprise and Off Cycle Releases Rationalization process. Maintained Project artifacts in SharePoint and Clarity.
• Extensively used PL/SQL Queries for Billing back-end testing and data validation.
• Conducted DTV Applications training (KT) with IBM On-Shore/Off-Shore SME/QA resources.

Environment: Clarity, HP PPM, Billing System, SAP ERP, Siebel CRM, Salesforce, Order Management System, Dealer Web Site, Middleware (ICAN/Tuxedo), Credit Score Rating System, Telco Credit System, AMDOCS Service Mediation Manager, TOAD, HP ALM, TFS, AIX, UNIX, ORACLE, JIRA, Kanban, SCRUM

Confidential, Lawndale,CA

Sr. Software Engineer

• Developed Front-End, Business Logic and Back-End Layers for Billing Application.
• Developed Business Logic Layer for EZCap Web App (Eligibility, Schedule, and Case Management Modules) and Data Analysis (Managed Care Financial Acquisition Module).
• Developed Reports/Dashboards/Scoreboards using Crystal Reports/Business Objects XI.
• Developed UI/Business Layer for Fraud Medical Claim and Tracking Analytical Web App.
• Created ETL packages to transform data from Partner files and SAP DataMart into SQL Server/ORACLE repositories.
• Worked on Health care Eligibility, Enrollment, Benefit, Claim Status transactions 270/271, 276/277, 470, 834/835, 837 underline X12 HIPAA EDI Medicare/Medical environment.
• Extensive back-end development, SQL SSRS/SSIS, Stored Procedures, Functions, Packages, Views, Triggers as part of the ETL Development Process.
• Mined data from multiple targets and created SSIS packages for data upload into SQL, ORACLE and SAP repositories. Provided data cleanup and integration processes for Vendor data maintenance.

Environment: C#, VB.NET, SQL Server, BO, Crystal Reports, Install Shield, VSS, Middleware(Tibco), EDI, X12, XML, TOAD, MS (Project, SharePoint)