Senior Manager Resume

SUMMARY:

Executive level IT Professional, with more than 20 years of Information Technology and Information Security experience, with key emphasis on Application Development, Production Operations and Information Security.
Energetic, result - oriented management professional, frequently recruited to resolve service delivery challenges by maximizing technology and build the bridge between technical and non-technical components to solve problems, achieve business objectives and drive optimization.
Motivational leader with proven ability to successfully lead, manage, and mentor teams of any size, drive teams to excel in a learning and growing environment.
Ability to converse in technical and business terms, influence the organization to take risk-based informed decisions.

PROFICIENCY IN THE FOLLOWING BROAD BASED AREAS:

EXPERIENCE:

Confidential

Senior Manager

Responsibilities:

As a Remediation Manager and Security Consultant, managed the resolution of Information Security vulnerabilities for the applications.
Improved the risk posture and reduced attack surface, through strategic leadership and partnership with development, network and infrastructure teams, by structured testing and implementation of solutions.
This resulted in resolution of all high risk and significant reduction of medium risk vulnerabilities.
Security Consultant for the Third-Party Applications played an advisory role on best practices to resolve the vulnerabilities that may pose a risk to Confidential .
Defined and rolled out demand intake process to organize the heavy volume of work and developed team norms, partnership and cohesion within the team, using JIRA/Confluence Portal.

Confidential

Application Support Manager

Responsibilities:

As a change agent and catalyst, partnered with stakeholders to influence the future state of Access Management, resulting in high quality streamlined review cycle and improved accountability. Production Support saved 2,500 resource hours annually, due to this effort.
Streamlined service delivery to all partner organizations including Information Security, Access Management, Risk & Controls and Audit (internal and external).
Managed IT controls demand for the Production Support portfolio of 700 applications, working with over 200 professionals within and across all partner organizations.

Implemented several pro-active measures to improve system security and elimination of weaknesses in the application portfolio, which resulted in resolving open risks and prevent SOX/Audit findings.
Introduced Demand Management process for Audit investigation, eliminating email as a workflow and thereby introducing a ticketing process that created visibility and oversight.
Drove Business Impact Analysis and developed Business Continuity Plan for the Production Support organization under the guidance of C-level executives.
Performed Business Continuity testing in partnership with Corporate Resiliency teams and trained the entire organization of 300 resources for emergency management and business continuity.

Severity 4 ticket reduction effort: Created processes and managed projects to drive, increasing annual capacity by 15,000 hours across production support.
Exceeded goals by achieving results six months ahead of the schedule, allowing for organizational priorities to be finalized ahead of the budget cycle.
In partnership with Information Security, working with stakeholders across the Enterprise, towards increasing annual resource capacity by 14,000 hours by eliminating 40% of Confidential tickets. Result oriented approach achieved results faster, by cutting bureaucracy and focused execution.

Project Manager

Confidential

Responsibilities:

Managed Performance Engineering team challenged with resolving many application performance issues, prototype solutions and then implementation.
Credit Loss Management Suite of applications started meeting SLAs and business productivity improved by 10%.
Remedy Problem Manager for portfolio of applications, implemented and managed the process, resulting in prioritization of application security issues and code errors that ended up impacting SLA/uptime of applications
Implemented 14 Emergency Bug Fixes within a year, to remediate major application deficiencies that rendered them dead in water.
These challenging/aggressive projects, with large team size (25 individuals) and short schedules (less than 5 days), brought the applications back online for normal business processes to continue and saved company reputational and financial impacts.

Confidential

Project Manager

Responsibilities:

Led a team of 20 individuals, managed a budget of $2M, to create Confidential applications (Business Intelligence tools/web-based applications) turning previously unprofitable products for the Travel Industry to a success revenue generating business.
Managed the program to create the vision and continued focus on replacing legacy products, with user friendly web based tools, working closely with Product Management team that resulted in additional revenue of $2.5 m for the company.

Confidential

Project Manager

Responsibilities:

Led the design, development & implementation of initiative governance model for IT Portfolio Management ( Confidential Project).
Rolled out the framework to multiple programs across the organization via a pilot process and improved Program oversight through effective change/budget management, changed organizational culture, eliminated ad-hoc funding requests for portfolios and established consistent processes for managing changes.
Project Manager for Strategic Planning Project, across eight business units in the division to, develop and establish a new and repeatable business planning process to align corporate, division goals across multiple departments.
This project improved cohesion amongst business units, ensured that a continuous link to enterprise strategy and vision and success in meeting established goals.