PROFESSIONAL SUMMARY:

• IT professional with a solid history of managing enterprise applications delivery for Confidential 500 companies with global employee base of up to 120,000.
• Unique blend of technical, managerial, and program management skills; broad knowledge of tools and technologies crossing multiple industries.
• An effective leader with strong collaboration and global teaming experience, exceptional communication skills, and a demonstrated ability to deliver complex solutions that exceed customer expectations; PMP certified.

EXPERTISE AREA:

• Project/Program Management (PMO)
• IT Project Portfolio Management/Governance
• SDLC Waterfall/Agile Methodologies
• Global Teaming
• Vendor Management
• Enterprise Solutions Delivery
• User Training & Documentation
• Technical Communications

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

IT Consultant

Responsibilities:

• Project Manager working within the Program Management Office (PMO) to deliver iOS mobile applications to both internal and external customers in support of railroad operations.
• Project oversight and Scrum Master for enterprise solutions development and delivery using Agile methodology.
• Responsible for business analysis, project management, resource management, and executive communications.
• Tools include SharePoint for team collaboration, Confidential for iterative development reporting, and Planview for resource and budget tracking.

Confidential, Fort Worth, TX

IT Consultant

Responsibilities:

• Short - term contract for staff augmentation during peak delivery phase.
• Project Manager supporting the PMO to improve engineering and manufacturing processes through technology solutions delivery.
• Conducted business analysis, made recommendations, and provided general project oversight for implementation with coordination across multiple divisions; responsible for executive presentations and project governance through gated deliverables requiring senior management approval.

Confidential, Fort Worth, TX

IT Consultant

Responsibilities:

• Provided day-to-day project oversight for underwriting, verifications, and risk/fraud mitigation deliverables supporting three lending entities.
• Project management (MS Project/Project Server), governance, portfolio prioritization, reporting, resource management, risk and issue mitigation, executive briefings, and support for PMO practices.
• Cross-organization coordination among business stakeholders, Business Analysts, application development, Quality Assurance, and delivery teams using Agile development methodology.

Confidential, Fort Worth, TX

Sr. IT Project Manager

Responsibilities:

• Project oversight and support for Checkpoint Learning, the industry leader in on-line continuing education and certification compliance tracking used by over 50,000 tax and accounting professionals for industry mandated professional development.
• Project management lifecycle responsibilities (SDLC) using both Agile and waterfall methodologies, working with multi-level stakeholders, customers, business analysts, global development and QA, teams, vendors, and business partners to provide innovative learning solutions.
• Provided oversight for large and small-scale projects including strategic positioning and technology transformation, quarterly releases, legacy migrations, mergers and acquisitions, product enhancements, and defect management.

IT Consultant

Confidential, Fort Worth, TX

Responsibilities:

• IT Project Manager responsible for business process improvement and data automation initiatives supporting an internally developed health care product suite for Medicare Advantage retrospective claims reimbursement and prospective review.
• Worked with the Enterprise Architecture team to consolidate multiple legacy SQL databases into new gold source; established a framework for project governance; re-instituted SharePoint and Project Server/PWA environments for team collaboration and project status reporting.

Confidential, Irving, TX

IT Consultant

Responsibilities:

• IT Project Manager supporting a $28M enterprise datacenter migration effort.
• Responsible for Program Controls support encompassing budget management, schedule management (including earned value management), communications, and reporting activities related to program lifecycle processes.
• Implemented SharePoint and Project Server environments for project management and collaboration; produced training materials, trained and mentored project team.
• Produced reports, executive briefings, and various Program communications and presentations; developed strategy for migrating legacy content management system to SharePoint.

Confidential, Fort Worth, TX

Project Manager

Responsibilities:

• Implemented Project Server/Project Web Access for improved PMO maturity and to support Confidential efforts.
• Managed vendor relationships, worked with senior management, technical teams, and Program Managers to stand up the environment and migrate project schedules; trained project managers, resource managers, senior management, and technical teams; served as on-going mentor and subject matter expert.
• Implemented DI’s corporate intranet on SharePoint 2007, working with cross-organizational stakeholders, technical teams, and end users for successful intranet launch.
• Developed ongoing strategy for support, change management, maintenance, governance, and training.
• Led strategic initiatives to improve internal communications through corporate website structure, content management, information architecture, site usability, and navigation.
• Participated in DI’s IT Governance Council for project prioritization and developed strategic plan for enterprise project and portfolio management.

Confidential, Southlake, TX

Manager, Enterprise Web Development

Responsibilities:

• Functional manager with six direct reports responsible for support and maintenance of an internal and external corporate web presence comprised of portal and content management technologies.
• Responsible for application development and delivery, content management, and ongoing support, training, budgeting, status reporting, personnel, and overall project success.
• Managed a $2.6M conversion of a static company intranet into a dynamic portal of aggregated content and self-service applications providing customization, personalization, and global team collaboration. Worked with Vendors, internal development staff, User Interface Design, and Training to implement a corporate resource that promoted higher levels of employee productivity and performance, improved internal business processes, and achieved cost reductions related to IT administration spend.

Confidential, Fort Worth, TX

Senior Technical Writer

Responsibilities:

• Supervised eight technical writers/web developers in the production of electronic and web-based technical support documentation and business communication.
• Managed web content published on the corporate intranet.
• Designed and produced technical documentation and business communications for software applications development groups.
• Produced end user help guides, hardware and software installation manuals, software testing documentation, presentations, technical references and computer generated illustrations.
• Developed documentation policies, procedures, and standards for all internally distributed communications.