PROFESSIONAL CAPABILITY

• Provide expert business process, procedure, program and technology solutions to meet organizational quality and strategic objectives on an international level.
• Manage teams, stakeholder engagement, change management, business operation management and worked on a cross functional platform at all organizational levels in numerous projects.
• Recent Masters in Confidential Management graduate.

EXPERTISE:

• Business Process Engineering Organizational Quality Systems Business Analysis & Requirements System & Data Integration Project Management Change Management Continuous Improvement Organizational Excellence Operational Streamlining Strategy planning Effective Communication Client Relations Training and Presentation Scrum Methodology Team Building and Mentoring Cross - Functional Supervision Process Improvement
• Analysis: Re-focused program team by educating management on Program and Project dynamics: authoring essential program guidelines that enhanced capability.
• Improve: With a focus on process and procedural improvement initiatives, drove organizational change; improving project performance through systemic enhancements that both yield efficiency gains, and improve procedure effectiveness.
• Standardize: Provided strategic direction to quality, business, and operational execution mechanisms. Coordinates multi-organizational implementation.
• Streamline: Defined, created, and implements technology solutions that expand coverage, minimize waste, and maximize efficiency gains saving both time and money.
• Technology: Designed / implemented multiple technology-based solutions that ensure procedural compliance, drive efficiency, ensure trace-ability & tracking, and provide clients with pathways to organizational oversight.

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential

Responsibilities:

• Established program-level strategic management systems and control measures that aligned and streamlined cross-functional departments processes and procedures.
• Developed the leadership alignment and organizational readiness approach for the successful implementation of key technology replacements and integrations that provided a one-stop solution and tailored services, which optimized the customer experience and business operations.
• Managed the project life cycle, business requirements, and project positioning to mitigate risks.
• Led requirements gathering meetings with all business users, collaborated to obtain buy-in from all departments to integrate and automate processes.
• Built excellent cross-functional stakeholder relationships to ensure engagement, execution speed that enabled high quality outcomes.
• Facilitated with executive teams and customer focus groups in identifying business process improvements and service level changes that improved processes by 80%.
• Participated in the ongoing corporate’s business requirements to ensure continuous alignment with the IT roadmap and maximized the efficiencies of the processes.
• Spearheaded and conducted Functional Testing, Unit Testing and User Acceptance Testing that decreased implementation issues / errors, reduced application and system downtime, and increased resolution capability.
• Collaborated and coordinated tasks among IT partners, management, and customers to ensure visibility.
• Implemented access controls to maintain data integrity and high security.
• Evangelized change and production readiness process throughout the IT organization bringing increased visibility and compliance to processes.
• Introduced, and managed agile scrum meetings to ensure sprints prioritized project tasks to meet project schedules.
• Leveraged enterprise SharePoint solutions to address operational challenges such as knowledge management, records management, project management, and process centralization.
• Created, maintained, and standardized business operations that helped reduce cost and effectively manage resources.

Business Analyst

Confidential

Responsibilities:

• Implemented a marketing activity calendar, which enabled users to register and modify brand activity details and dates of execution through monitored approval processes. This resulted in the elimination of redundancy, provided transparency and activity notifications to all stakeholders.
• Improved Human Resources process efficiencies through the implementation of a new project management system that enhanced transparency and collaboration amongst departments.
• Pioneered vision and implementation of new change management and issue resolution process.
• Delivered smooth process implementations by modifying procedures and providing training when changes were rolled out into production.
• Managed, evaluated and assessed projects for multiple departments, such as marketing, human resources, finance and supply chain.
• Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules, while ensuring project activities aligned with business objectives.
• Provided business analysis for projects that included requirements, success criteria, milestones, key performance indicators (KPIs), and Work Breakdown Structures.
• Initiated and implemented business operational improvements that resolved process gaps and significantly increased efficiency and accuracy.
• Effectively facilitated focus groups and brainstormed new ideas, procedures and processes that improved customer experience, ensured compliance, and dramatically optimized data integration and accuracy.
• Interfaced and led multi-functional project teams, and stakeholders to identify improvement opportunities, developed required solutions and led implementations to achieve sustainable results.
• Integrated business solutions with organizational goals while reaching consensus of the stakeholders.
• Led development of requirements, data models, business process mapping and all project documentation throughout project lifecycle, including training.
• Planned, organized, lead and facilitated cross-functional project teams while measuring performance against process requirements.
• Served as the point person for evaluating business processes, business systems and user needs to achieve process and change improvements that enhanced operational efficiencies, improved customer satisfaction resulting in cost effective solutions.

Business Analyst

Confidential

Responsibilities:

• Analyzed client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.
• Translated stakeholder requirements into various modes of deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, and data flow/model diagrams.
• Liaised between business and technical teams to validate requirements.
• Planned, facilitated, conducted and reported on quality assurance testing efforts.
• Identified options for potential solutions and assessed them for technical and business suitability.
• Worked closely with developers to ensure technical compatibility and user requirements met.
• Presented system processes and graphical user interface to the technical and management team.
• Developed processes and prototyped new functionality of current and future business features.
• Communicated required modifications to the development team.
• Introduced, coordinated and participated in scrum methodology.

Project Lead

Confidential, Ohio

Responsibilities:

• Designed, implemented and managed Electronic Annual Reports system for Ohio Utilities that centralized, documented and streamlined processes for effective and mandatory business reporting.
• Improved process efficiencies and response times through the implementation of the SharePoint photo library for the Utilities department to identify and describe various utilities.
• Managed, created and developed the web driven enterprise database project for Ohio Utility filing Annual Reports in asp.net.
• Analyzed current data processing, business functions, and database needs by researching present procedures and data flows to ensure the website met senior management requirements.
• Worked with senior managers of various departments, developers and the webmaster to assess data and design enhancements of the database to ensure accuracy of data.
• Performed database analysis by gathering, defining and analyzing business requirements.
• Coordinated meetings regularly to discuss and update project requirements, timeline and status.
• Defined project goals, scope and expectations using data modeling.
• Performed web design and database tests utilizing test data.
• Created user documentation for applications.
• Continuously worked with managers to improve work processes, data flow, and work procedures.