SUMMARY:

• As an IT and Business Process consultant, have worked with and served large customers
• Have worked at startup organizations, consulting and software business, and large IT based companies such as Confidential and Confidential .
• Very comfortable communicating with Confidential level and business line decision makers, as well as presenting to / interacting with large groups and prospective customers at conferences and meetings.
• Firm believer that the current state of computing can do a better job helping the humans through integration, automation and collaboration.
• While at Confidential reached over 125% of quota over both years with shared Acct.
• Managers and SE team number
• While at Confidential, reached > 100% of quota in 4 out of 5 quarters.
• While at Confidential, Sales attainment of 103% over 3 quarters
• 15+ Years IT and Business Management Experience.
• 15+ Years IT Consulting Experience.
• 15+ Years IT project management and project manager experience, including but not limited to program management, product / solution upgrades and implementation, Internet / Intranet based applications, desktop management / upgrade initiatives and network infrastructure projects including physical plant planning (data centers, helpdesks, etc.) Telecom Voice and Data Project management.
• 10+ Years MS Infrastructure Experience including Administration, Design, Implementation, Operations and Troubleshooting Experience, including but not limited to infrastructure (DHCP, DNS, WINS, etc) setup, security and GPO, etc.
• 10+ Years Salesforce.com experience at large implementations
• 7+ Years IT Sales experience, including Sales Engineering, Hybrid Account Mgr./ Technical Champion, and Sales Channel Management experience.
• 5+ Years ITSM, Asset Management, Monitoring and Confidential type projects and products.
• 7+ Years Security Management Solutions including Support and Sales Experience.
• 2+ Years’ experience in process design / project management including presales / sales processes, and IT automation and integration of those processes.
• 2+ Years Cisco Router / Wan Experience
• 10+ Years Linux /Unix and MAC Admin Experience, including Windows networking integration.
• 10+ Years SQL query (Mysql and MS SQL) intermediate to expert level experience using native interfaces as well as presentation level programs ( Confidential Reporting, MS Access, Crystal Reports, etc).
• 3+ Years budget responsibilities
• Subcontractor for Microsoft Consulting services and Confidential on multiple projects at Confidential, Unisys, TV Guide and QVC Networks

EXPERIENCE:

Confidential, Philadelphia, PA

Business Architect & Project Manager

Responsibilities:

• Initial Primary Role was Process Architect for Presales and Service Delivery Processes.
• Initiated ITIL process governance “blended” with ETOM (OSS/BSS)
• Act as Business Analyst responsible for ‘current state’ Architecture, Systems and Business Process and Architecture
• Create an Interim operating model (manual and then interim system based solution) for presales operations team that includes manual processes and audit checks for the sales opportunities of the new product.
• Work with appropriate vendor providers on MSA, pricing and quoting pricing and processes so that pricing based on provider’s quotes can be documented.
• Interact with requirements team so that permanent systems can be created and or modified where required for the new product set.
• Full documentation on the presales process for multiple audiences including multiple levels of detail, whether it be in PowerPoint, Word / Excel of Visio.

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Validate new architecture choices revolving around new hardware and installation.
• Schedule and coordinating installation for multiple vendors including environment, hardware and software / configuration installers.
• Facilitate software configuration changes revolving around network and security configuration of the new server infrastructure.
• Ensure that off - shore personnel have appropriate accesses to new data center resources.
• Document configuration for warm-site duplication of the environment.

Confidential, Glen Mills, PA

Program Manager

Responsibilities:

• While at Confidential as Program Manager was responsible for building a 2nd level Application Support organization from the ground up.
• This included but was not limited to Application rationalization, migration from Confidential to the new outsourced model, processes and procedures as well as Change management and governance for the organization.
• Responsible for building the whole team, including a domestic team of 12 individuals and an off-shore team of > 85 individuals that supported the company’s Applications.
• Point person for company in the account for all management, legal, contract and scope of work duties. Ensuring that all possible outsourcing opportunities are discovered, evaluated and closed based on customer’s need to create a new global application support organization.
• Assist customer w/ creation of this new service organization by supplying technical and operational information and guidance based on ITIL, CobiT, and other operational frameworks.
• Communicate and organize recruitment efforts for company to find qualified individuals for domestic and internal staffing.
• Budgetary control for all project costing and pricing to customer.
• Make hire / release decisions regarding project team personnel as well as interact with hiring / release for the ASO support organization.

Confidential, Brighton MI

Solution Strategist

Responsibilities:

• Opportunity Pipeline Generation as well as Technical POCs and RAs (Risk Assessments) revolving around Confidential ’s MetriX Dashboard product as well as Confidential ’s Security products, as well as our consulting services division.
• Being an Evangelist for the MetriX Dashboard Solution. This includes generating interest with existing and new accounts via cold calling, email, and networking was well as organizing events w/ Marketing to generate leads.
• Engage “C” level executives educating them on IT Security and Management while recommending products and services that we offer.
• Generating Opportunities and closing business with customers using ServiceNow and Confidential Solutions and products that address the customer’s security and management needs

Confidential, Annapolis, MD / Austin, TX

Senior Sales Engineer

Responsibilities:

• Demonstrating the products to “C” level executives and decision makers via remote as well as on-site visit based demonstrations.
• Responsible for RFI / RFP responses to customer inquiries.
• Responsible for Initiating and supporting complex POCs for customer evaluations, as well as the successful completion / Technical “Win” of the product set in competitive as well as non-competitive situations.
• Work with internal development, Product Management and support organizations to solve customer issues as well as report product issues and enhancements to the appropriate groups.
• Work with Professional Services group to estimate and scope various customer post sales engagements such as implementation and product customizations.
• Support Marketing and Sales during customer facing events.

Confidential, Mountain View, CA / Round Rock, TX

Enterprise Solution Specialist

Responsibilities:

• Engage and educate both existing as well as new Confidential Partners on Confidential products including but not limited to Sales Training and Technical Training around ITSM and Client Management Products.
• Assist Confidential partners in any way possible in closing Confidential Channel Opportunities, including POCs and Technical assistance.
• Engage in “C level” conversations with partners’ customers and other stakeholders to represent the company and Confidential .
• Work with the Confidential and Confidential direct teams to engage and build the channel partner presence. Give presentations and product demos to audiences full of potential customers at Confidential Partner events.
• Give demos of the products to prospective customers via Webex and on-site visits.
• Demonstrate Subject Matter Expertise in the Confidential Appliances.
• Responsible for a Quarterly quota and pipeline, including providing updates and sales reporting to management and other concerned parties.

Confidential, Mountain View, CA

Confidential Specialist - Field Sales Engineer

Responsibilities:

• C level conversations with IT and other stakeholders to represent the company and its ITSM Solutions and Endpoint Management product line ( Confidential ).
• Supporting a generalist sales team (approx. 15 members) that includes members responsible for Confidential (state, local government and education) in 11 states in North East region of the US.
• Give technical support and give guidance to an ever-growing partner community including such partners as Confidential and Confidential .
• Give technical demonstrations and work customer through POCs on EPM line of products to prospective customers.
• Guide prospective and current customers on the technical direction of our solutions as well as give other vendor’s competitive information for comparison.
• Involved in RFP and proof of concept (POC) stages for potential new sales of solutions.

Technical Account Manager

Confidential

Responsibilities:

• Implmented IT based ITSM Strategy for IT Self Service capaiblitis such as on-boarding, password and Confidential self service.
• Provides timely communication with customer contacts regarding open incident in adherence with company Service Levels and accurately documents customer communications within the company's case management tool. Provides regular incident status reports and proactively communicates relevant technical information and alerts on known issues, hot fixes, new releases, etc. which may impact their customer.
• Act as the customer's technical advocate within Confidential for product fixes and feature requests.
• Work closely with the Confidential sales team responsibilities for their customer to keep them proactively informed of major issues or new opportunities.
• Assist the customer’s internal staff with knowledge transfer, solution troubleshooting, installation / upgrade issues