Project and Alliance Manager Resume

PROFILE SUMMARY:

Self - Motivated and Promising techno-commercial professional possessing 10 years of proven experience in Project Management, Alliance Management and Pre-Sales/Bid Management specializing in Managed Services - IT infrastructure services - Enterprise Tools and ITIL Process.
My forte is excellent at communication, interpersonal skills, remarkable planning and noteworthy closure. I focus on the whole spectrum from larger picture to low level details.
I carry the right amount of aggression backed with reason and logic in addition to extreme passion and energy for work. I choose to see the good.
As a Project Manager, I have worked on large and complex transformation and transition projects. planned, executed and closed projects on implementation of enterprise software solutions across functional areas and across industry leading vendors.
I have a strong hold on legal aspects of alliance work, conflict resolution, financials, business and sales to orchestrate the alliance.
My forte is relationships with the partner organization and relationships inside the own organization.
I carry the aptitude required to be able to work with stakeholders through all layers of the organization and able to influence without authority
I have worked on global RFPs and solution defense as a part of Pre-sales/Bid Management team.
Proficient from early engagement to interfacing with delivery in understanding the AS-IS state of the customer, identifying gaps and proposing Enterprise Management solutions and tools

TECHNICAL SKILLS:

ServiceNow
MS Scorch
BMC Remedy
CA ITPAM (Process Automation)
HP Service Manager
CA Application Performance Management
CA IT Service Desk
BMC TMART - now EOL
BMC BPPM BMC ProactiveNet Performance Management
HP APM / BPM - Application Performance Management / Business Performance Monitor
CA Infrastructure Manager
BMC Discovery (formerly ADDM) Atrium Discovery and Dependency Mapping
HP Operations Manager (OMW, OVO, OMi)
HP uCMDB (Combining DDMI Discovery and Dependency Mapping - Inventory
HP Network Node Manager NNMi
BMC Control M
HP Sitescope
BMC Capacity Optimization BCO
Moogsoft
Opnet Guru
CA SOI
Strategy, Design, Operations, Transition and CSI

PROFESSIONAL EXPERIENCE:

Confidential

Project and Alliance Manager

Responsibilities:

Responsible and accountable for the Implementation, Transformation and Transition of the Enterprise Tools and ITIL Process solution at customer environment to provide global monitoring services for various technology domains
Plan and execute the project along with internal and customer Program teams
Own the OAP Order and Procurement to track the revenue and margin
Control the Project timelines, cost, count of FTE’s/resources
Work with Functional and Technical teams/consultants to prepare the - Business Requirement Document, Hardware and Software configuration requirements, Architecture, Bill of Material for efforts and licenses along with AMC’s, SOW, Project Plan, ITIL Process Re-Engineering documents, Kick-off Presentation
Manage and balance Customer and Delivery stakeholders with Project realities leading to less escalations
Build, maintain and present status trackers and presentations along with risk and issues
Gain buy-in for OEM’s - Discussions with Architect and Delivery teams to take buy-in on OEM products and fitment to customer requirement
Manage OEM Milestone payments, Brand management, Licensing/Pricing models
Relationship and Stakeholder Management - Increase alignment by kick-off and periodic meetings, collaborative business solutions and strategies. Work with OEM technical counterparts to ensure ‘First’s of the kind’ implementations are smoothly executed and to take prompt after-go-live support
Professional Services - taking PS from OEM’s, negotiations, define ways of working, get the PS team on-boarded, PS SOW review

Confidential

Project and Alliance Manager

Responsibilities:

Techno-commercial response to the Request for Quotations (RFQ) and Request for Proposal (RFP) from across geographies
Understand the AS-IS state of the customer, identify gaps and propose Techno-Commercial Enterprise IT infrastructure services solutions
Propose best-of-breed products for Server/Network monitoring, IT Service Management, Reporting, Automation, Discovery, Application layer monitoring and ITIL process re-engineering consutling
Prepare commercials, Bill of Material ( Confidential ), licensing w.r.t the solution/Tool proposed for the to-Be state
Providing Pre-Sales support to the Sales teams on various accounts (medium/ large/strategic/complex)
Business Development activities through active Meetings & Presentations
Ensure the availability & health of the HP software modules
Handle Interactions and Change requests
Troubleshoot using standard operating processes and documentation
Monitor Services, Devices, and Error Logs along with Report generation

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