SUMMARY:

• A multi - certified Project Manager, Business Analyst having track-record of success in leading all phases of diverse techno-functional projects; with certification & affiliations that include PRINCE2 Practitioner, Project Management, Scrum Master, CloudU, ISO, ITIL, MMP, SEI-CMMI, SMS, ISMS, Six Sigma Black Belt, E-MBA & Strategic Management, managing stakeholder expectations and willing to take full accountability for delivering of project objectives.
• Experience of managing series of projects(PPM) within or across IT platforms & ensuring exceptional IT performance standards BY maintaining high standards of support, enterprise wide IT Management, ensuring user satisfaction & comprehending user needs; and adapting to support operations
• Executing IT services & operational excellence initiatives; while enhancing performance, implementing IT solutions, improving quality, performing market research, reducing costs and generating sustainable revenue gains vs. EV analysis
• Business process reengineering, Active involvement in design & implementation with an average impacting 30% costs reduction; and high productivity improvement through newer & more efficient processes
• Business strategist; plan & manage multimillion-dollar projects aligning business goals, negotiation with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Excellent communication while leveraging technical, business, programs acumen to communicate effectively with client executives and their respective teams; core interaction with Portfolio Managers, Analysts, Compliance and Risk Managers
• Operational leadership capabilities, showing direct capital creation efforts, identifying business opportunities, RFP’s executions and spearheading strategic global expansion & growth plans
• Result-focus & effectual leadership while demonstrating skills, expertise in software management & support for global applications based on PMLC, PDLC, SSDLC methodologies, Business Process Management with domain knowledge across, Banking & Financial, P&C/ Life/ Healthcare Insurance, O&G, Sales & Marketing, Business Development and Web-Retail.
• Applauded for leading onshore & offshore engagements across career with appropriate change management approach wherever necessary, regarding cost optimization, preparing Rough Order of Magnitude & benchmark with ROI
• Windows based execution using waterfall, managed services, service management, RUP, Agile scrum methodologies; ability to manage large project teams and high-quality deliverables that meet or exceed timeline and budgetary targets
• Tools used v.i.z., MS Project, Jira, FishEye & Crucible, Git, SVN, CVS, Visio, PlanView, Clarity, Confluence/ CMS tools, MSW/Adobe, Tabular, Visual Studio IDE, HP ALM, ITRS Geneos, ServiceNow, SharePoint, IBM-UCD, AppDy & OEM.
• Possessing willingness to continually embrace personal and professional development
• Managing projects involving both technical and non-technical components, managing large programs to develop governance framework, strategic roadmaps, execution plans across global functional teams; well-versed in managing business cases, ADM, IT Infrastructure and the resources necessary to execute with cost optimization approach
• Driving high-quality completion of project management, process engineering; project/ software development life cycle and enterprise-wide implementation projects for F500 clients using onshore & offshore model with the best fit approach including managed services, IT services management, waterfall or mix using plain agile keeping baseline regards with quality, efforts, schedule & cost effective approach with core objective for deliverables.

EXPERTISE AREA:

• Plan, Monitor, Execute & Control Quality Process & Lean Management
• Change & Strategic Management
• System Migrations/ Integration
• Enterprise-wide Implementations
• BA Planning and Monitoring
• IT Infrastructure Operations
• Budgeting & Forecasting
• Project Support Services
• Testing/QA/Rollout/Support
• Application Remediation
• Risk Management
• Client Relations & CRM Management
• Business & IT Planning
• Data Analysis & Management

• Career Progression

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Program/ Project Manager

Responsibilities:

• Defining project tasks and resource scope & exhibiting techno functional project management role for BA/ RAD functions, collection, monitoring & reporting of data management & business requirements, gap & impact analysis, functional specification, planning, remediation and providing solutions required for supporting architecture, business process re-engineering, ITIL & ServiceNow process, defining test strategy under Test Environment & IT infrastructure UAT support.
• Collaborating amongst projects across multiple work streams, multiple regions & application teams, Product, Compliance, SQA, Testing, SLA’s, Service support for project stakeholders using Confidential, Kanban, SAFe(agile), and Waterfall approach.
• Lead to collaborate with analytics consulting group to understand the needs and expectations of the remediation programs.
• Leading initiatives & strategic roadmap, defect & risk analysis for improving new business & IT processes data migration, tools & services for enterprise-wide requirements engaging with CIO, Confidential and functional business points of contacts.
• Propose high level business scope, status reports and communications to end-clients and internal stakeholders.
• Perform Gap Analysis, Business Consulting, and Identify area of improvement and propose solution for remediation & preventions of the roadblocks for several functional areas including infrastructure, applications, domain, data; provisioned software to customers, using Waterfall, Agile/scrum PM tools and processes.
• Created deliverable and presentations for senior management, Pilot, Training, and post-implementation support
• Managed overall aspects of SDLC, Production Support, Defect Management, Project Delivery and Post Implementation
• Utilized Jira for Requirements Traceability throughout the testing and development life cycle, issue tracking, requirements management and project management, coordinating purchasing and vendor services to meet end-to-end of IT delivery.
• Handling a team of 10 members including project trainees, leading all aspects of the project lifecycle working with corporate and IT partners for achieving desired business benefits.
• Obtained the requirements from business users by using JAD sessions, focus groups and personal interviews on Agile/ Scrum methodology logged under SharePoint, Windows 10.
• Analyze the System Requirement Specification for various modules, Perform Application Level Environment using data modelling & Analysis/ Tableau for visualize dashboard stakeholders report management for quick decision making - collect existing environmental landscapes and evaluate them against audit, regulatory, standard/policy or programme guidelines with escalation model, change management, communication plan, training, transition and transformation for successful program implementation.
• Proactively suggest the most adapted solutions & ensure the solutions proposed are compatible with the technical set-up.
• Perform, Remediation Planning - remediation of identified gaps including but not limited to tech stacks, recovery procedures, role based access control, security CIA triad/ policies, encryption, email & data migration test approach from Notes to O365 Ex, data masking, test management, digital signature certificates & audit standards and business continuity planning (BCP).
• On-board Monitoring - Budget review, Gantt & CPM, SP, comprehensive dashboards via DB service applications additional to Visio & PPT Wiz which aid in the discovery of environmental disconnects and evaluate the overall environment health
• Perform Environment Optimization - capacity planning, housekeeping and hardware performance analysis & remediation
• Organized/ Planned/ managed NAGL CAB controls, including GENEOS Analytics, dbDAM, SCCM compliance, SaaS, dbWITH, including multiple DB application, v.i.z. CCAR, E&D, UM, ELT, AML, CRDS, CORE, LMS, OATS compliance, Data Forensic tools & services on key application for data collection methods and tools, data assurance, data exchange transfer (Nuix/ Access data) under Windows 10 UAT DR, Pre-Prod. & environments.

Confidential, NY

Project Manager

Responsibilities:

• Project-managed for large-scale initiatives involved for new dynamic platforms and the merger of disparate systems for an active need-analysis within Property Casualty and Life & Retirement.
• Monitoring projects for validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.
• Project initiation, planning, risk assessment and finalizing of scope while identifying, analyzing and managing project risks.
• Conducted Timeline Reviews and monitored milestone achievement and reward program.
• Have lead project teams to develop and launch new product initiatives, continuously improving project processes to ensure the best possible business outcome & Created Use-Case Models to depict Actors and Use-Cases in various Business Processes under SharePoint, Windows 10.
• Identified and developed change strategies regards with negotiation & conflict management, established cultural changes and monitored efficacy of changes, with an organization change management approaches with detailed analysis of client facing insurance and financial systems, consumer marketing analytics including participating in goal-setting and feedback process.
• Led digital content (E2E-B data) strategies to develop solutions and enhance value to customers; and dramatic product re-release sales & marketing strategies to develop solutions and enhance value to customers.
• Creating and managing project management, resource management, risk management and stakeholder plans.
• Achieved seamless migrations and integrations with real time change, configuration & release management to generate meaningful insights that will support conversations within Confidential, business partners, enterprise and executive stakeholders, accomplished with no unscheduled downtime and delivered by as much as under budget.
• Define appropriate solutions to meet stakeholder requirements aligned with the industry’s quality assurance standards.

Confidential, NJ

Project Manager/ Business Analyst

Responsibilities:

• Led the design and the multinational implementation using mix approach of Agile & Waterfall for rollout of robust, scalable secure electronic data interchange & migration, Lean management & E-sale & marketing strategy implementation.
• Developing and tracking of SOWs, executed and managed cultural change for customers while ensuing 100% Delivery
• Identification, budget allocation, open issues resolution and project schedules development.
• Collaborate with other vendors involved in a project, managed technical & business Intelligence & QA towers effectively utilizing onsite-offshore model including process tailoring for development of internal and external stakeholders.
• Evaluating project risk assessment, ongoing release management and reporting across all development efforts
• Recognized for team-oriented leadership, strong inter-personal and communication skills, fostering positive relationships with customers and key stakeholders. Used an iterative release methodology to reduce risk to the client
• Recognized for team-oriented leadership, strong inter-personal and communication skills, fostering positive relationships with customers and key stakeholders.
• Gathered data for conducting analysis and documenting of requirements/ workflow / process and assisted in project definition, strategy & implementation planning, testing, execution, control and closeout.
• Daily status meeting with all the leads, managing daily SCRUM meeting, sprint planning meeting, retrospection meeting.
• Tracking action on outstanding project issues & back logs, timely manner, Jira(FishEye Indexing & Crucible Review)
• Platform used, Windows & UNIX, Oracle 11g, MS SQL Server 2005.

Confidential, CA

Project/ Product Manager August 2006 to August 2011

Responsibilities:

• Managed on-boarding process & global rollouts of software standardization and systems for upstream process & downstream
• Ensured test data management, defect-free releases through careful planning, testing and QA efforts using end-to-end Audits.
• Managed & approved policies and procedures for running large scale enterprise software & IT infrastructure & data center support services, effective vendor management & wide network functions.
• Single Point of Contact for clients handling all requirements/queries of the customer
• Courage of 100% test framework, functional manual test strategy, and work product audit achieved vs. business scenarios.
• Coordinated with stakeholders to review to identify gaps & escalations and get aligned with overall expectation.
• Supporting recruitment planning, strategy and execution across team
• Applied standard processes for scope/change management, risk management, issue management, quality assurance and project communications. Created project deliverables such as project charters, business case justifications, project scope documents, project plans, project schedules, project risk registries, maintaining issue logs etc
• Quality Management - ensured the quality of the deliverables by ensuring optimal quality assurance and quality control processes. Processes such as peer review, code review, code refactoring,
• Accountable for process audits with high process maturity matrix, Integration and System test cases review and coordination with test lead / team.
• Drove daily syncs, communicated project status to stakeholders and leadership team, removed obstacles for delivery.
• Daily status meeting with all the leads, managing daily SCRUM meeting, sprint planning meeting, retrospection meeting.
• Accountable for defect prevention through regular monitoring of defect trends & causal analysis
• Reduced hand-off times through two levels of peer review for defect prevention
• Communicated escalating changes, issues, risks and project dependencies to stakeholders and project lead
• Process driven centralized availability of data & quality metrics for largest, most-complex & global project
• Created global templates which were reused - CRPR log, Issue log, Tracking sheets
• Established and maintained relationships with CIO/ITS Leaders, channel leads, product owners, shared resource leaders, technical and non - technical teams
• Responsible for reusable components knowledge Repository developed which can help give cost-benefits for future projects
• Contributed for Best Practices process contributions which can be institutionalized at BU & Organization level
• Setting up the uniform process across all the teams which are dispersed across various regions/ locations
• Delivered 3 subsequent releases SAP-ERP using ABAP formal development methodology, processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on project quality (CPDEP) for Project Olympic.
• Managed Multi-cultural, multi- regional team calls with the ability to manage work-life balance, priorities and sensitivities of different cultures.

Confidential, MN & CT

Project Manager

Responsibilities:

• Managed E2E stakeholders for all phases of the software migration lifecycle for dozens of custom solutions
• Defined enterprise wide testing frameworks aligned with technology buckets using top-down approach.
• Managed TAT framework with various functional business units & created the strategic road map, goals & milestones.
• Coordinate with the department to set standards in reporting for application synchronization.
• Created accurate project plan using the MS Projects and executed the same for project delivery.
• Managed a large global team - drove daily syncs, communicated project status to stakeholders and leadership team, removed obstacles for delivery.
• Formulated WBS and deployed long-term strategic plans using Confidential analysis for acquiring and enabling efficient and cost-effective information processing using RACI communication & corrective/ preventive techniques v.i.z., Pareto, RCA, fishbone, 5 Why & PA: FMEA for lack of policies & procedures under system architecture.
• Status reporting & maintain monthly and ad hoc reports and dashboards.

Confidential, CT

Project Manager

Responsibilities:

• Created SSO-E2E Web-based model for building, deploying e-business portal, providing secure, manageable environment for accessing and interacting within an internal enterprise services and under an available diversified information resources.
• Improved the consistency, recoverability and accessibility of data aligned with IES/ Medicaid process
• Developed project scope, deliverables identification, resource allocation, project estimation and change management in coordination with Business Analyst
• Mentored resources for smooth on boarding and transition in their deliverables
• Provided overall management and guidance to the projects running within the program. In particular, the correct sequencing of the various projects, allocation of resources for purposes of coordinating the arrival of deliverables
• Leverage internal data to identify operational efficiencies and work with department members to implement
• To analyse projects proposed by business units and recommends the overall project portfolio.