SUMMARY:

• Business and Technology Professional with 20 years of IT experience, 10 of those years focused in the area of PMI IT Project
• Management, ITIL IT Service Management, Business Process Design, and Application / Software Development Life Cycle.
• Effective in building client relationships while simultaneously executing the role of liaison for the Business and IT worlds.
• Successful track record of managing and leading teams to complete Business IT projects on and before the scheduled end date.
• Using MS Outlook and Calendar to schedule and facilitate team meetings across multiple regions.
• Using MS Project to create project plans, build project schedules, track resource allocation, track deliverablesgenerate work performance reports, and to integrate multiple plans on a project.
• MS Power Point to create project status presentations
• MS Excel to create pivot tables, v - lookups, metrics, cost estimate, and budgeting spreadsheetsMS Share Point Content Management Tool.
• Data Center migrations and relocations of physical and virtual servers, storage arrays, applications, etc.
• Data Center Backup space using ARC Serve, Veritas and Net backup.
• Waterfall SDLC Methodology.
• Asset Management of hardware and software.
• Vendor Management, onshore and offshore.
• Procurement Management.
• Agile Software Development Methodologies and tools such as Scrum, Kanban, Jira, Confluence, Jenkins, GitHub, Chef, etc.
• 3 years using DevOps process for better efficiency, quality, and a shorter time-to-market for applications.
• Citrix VDI using XenDesktop and XenApp and VMWare VDI Virtualization Clients.
• Service Delivery and Release Management for Infrastructure and Application Development.
• BMC Remedy Service Desk Incident Management and Ticketing Tool.
• Web Development / e-commerce Projects.
• Driving validated server and database builds and software development in a regulated environment to meet FDA compliance for HIPAA, 21 CFR Part 11 and HL7 Interface.
• Managing Private, Public, and Hybrid Cloud implementation projects.
• CA Service Desk Incident Management and Ticketing Tool.
• EMC Documentum Content Management Tool.
• UNIX for Windows ver. 6 / Sun Solaris ver. 10 / Perl Tickle ver. 6.0
• Clarity PPM Tool to track, manage, and generate reports for SAP Project.
• ServiceNow Incident Management and Ticketing Tool
• Confidential Rational Clear Confidential, to track defects in Application Builds.
• VERITAS Net backup to monitor backups in Data Center.
• Jira / Confluence for Agile Software Development
• Planview PPM Tool to track, manage, and generate reports for HR and Finance Projects.
• Tracking deliverables for ERP HR and Finance Projects powered by Taleo and PeopleSoft HCM.
• Tracking SAP ERP Project: PP, MM, BW Solutions.

TECHNICAL TOOLS:

Operating Systems: Windows 98, Windows NT 4.0, Win 2K, XP, Vista, & Win 7, Win 10, Novell 3.1, 4.1, & 5.1 MS DOS 6.2.

Software: Microsoft Office Suite 2003, 2007, 2010, MS Project EPM, MS SharePoint, Visio 2003/2010, Lotus Notes 4.5 / 4.6 / 5.4 / R6, Altiris 6.0, Remedy, Clarify, Confidential Clear Confidential, HP Service Center, Peregrine 6.0, EMC Documentum eRoom 7.4, Waterfall, Agile, Scrum and SDLC Methodologies., CA Clarity Project Portfolio Management Tool, v11, v12, and ServiceNow PaaS for ITSM.

Hardware: Confidential compatible PC’s, HP Laser Jet Printers, Lexmark & Tektronix Printers, PDA’s. (Blackberry, Palm, Dell Axim), MAC Computers, Linksys and ZyAir Wireless AP’s.

Network: Networking Protocol Configuring TCP/IP, & IPX/SPX, for Windows 95/98, Windows NT, Win 2K, & XP Professional. Veritas Backup Exec for Netware 9.0 & Windows 10.0, HP Open View, Compaq Insight Manager, and Windows Server Active Directory 2000/2003.

Remote / Virtual Tools: Cisco and Shiva/Intel VPN clients, VM Ware 4.61SP1 Citrix XenApp 4.5, 5.0, 6.0, TimbuktuSMS/SCCM 2007, 2010, 2012, MS NetMeeting, and PCAnywhere.

WORK EXPERIENCE:

Confidential

Agile Infrastructure Project Manager / Scrum Master, Roseland, NJ

Responsibilities:

• Manage multiple, concurrent low to medium complexity projects from conception to delivery
• Lead IT infrastructure Project teams in executing on all deliverables defined in the scope of the project
• Lead and manage cross-functional teams (Matrix management)
• Develop and manage the project schedules/plans, cross-functional deliverables, and detailed timelines
• Scope Identification and Scope Control
• Identify and minimize project risk
• Project status reporting, both at Project Team and Executive Level
• Maintain all project materials in centralized Project repository
• Drive team accountability for deliverables
• Identify and manage project priorities and cross-project dependencies
• Facilitate Confidential processes, as well as evaluate current processes to drive continuous improvement
• Manage Compute/Servers bulk builds, Storage expansions, and other type of Infrastructure projects
• Manage DC Infrastructure projects (Compute, Network, Storage, etc.), including Client migration, Capacity Expansions, Virtualization Tools, etc.

Confidential

Application / Infrastructure PM

Responsibilities:

• Project scope was to manage Data Center Migrations, application remediation and virtualization, increase SAN & NAS, upgrade
• Development, Test/QA, & Production servers, upgrade Infrastructure Hardware, migrate data from physical Prod servers to Virtual servers, build SQL / Oracle DB’s, Active Directory migration from 2008 to 2012, updates / patching on Wintel, UNIX, Linux serversmanaged the implementation of customer workloads into Confidential ’s private and hybrid clouds.
• Tracked the builds of validated servers and software development for a regulated environment to meet FDA regulatory compliance.
• Managed the Application Releases of several Application Development Projects, using Agile and Waterfall SDLC methodologies.
• Duties involve driving Confidential Application / Infrastructure Projects from kickoff to close via Confidential ’s methodology based on ITIL V3.
• Gather required documentation (RFS, SOW, TSD, PCB), and then contact Confidential PM to schedule kick off meeting and to request
• Confirmation of Network connections and VLANS.
• Review business requirements for accuracy, then edit Project Control Book, draft initial Project Plan and then request resources.
• Conduct internal kick off meeting with resources and the architect of the Technical Solutions Document (TSD).
• Create Project Schedules for implementations of builds and upgrades to UNIX, Linux, Wintel, Oracle, and SQL servers & databases.
• Develop action plan to mitigate risk, and an Issues Log to track and manage issues with task execution.
• Submit Incident and Change Requests tickets via Remedy 8, and track tickets through completion of the CAB review process.
• Develop plan for scheduling migrations and for all testing / validation.
• Facilitate team status meetings to address issues and to level set, as well as draft executive summaries and presentations.
• Once servers and databases are built for Pre-Prod they are turned over for Steady State Review, then turned over to client ( Confidential ).

Confidential

Senior Infrastructure / Application Development Project Manager, Morristown, NJ

Responsibilities:

• Commercial Property and Casualty Insurance Companies. Some of the cloud services provided are SaaS, IaaS, PaaS, and DRaaS.
• Managed multiple Infrastructure Projects: VDI Deployment, Data Center Relocation / Migration, Server Capacity PlanningFile and Mail Migration, Application Server upgrades, Network monitoring tool deployment, Wireless Network Implementation, LAN Upgrade, SAN and NAS Storage Migration, Cloud stack Multi-Tenant Builds, SQL Server Builds, Windows Server
• Migrations, 2003 to 2008, 2012, AD migration from 2003 to 2008, 2012, updates / patching on Wintel, UNIX, Linux servers.
• ITIL’s Service Design, Transition, and Operations process was used to improve Release and Service Delivery Management.
• Managed the Application Releases of several Application Development Projects, using Agile and Waterfall SDLC methodologies.
• Managed integration, scope, schedule, budget, quality, risk, issues log, change management, communications, stakeholders.
• Collected business and technical requirements from clients for the purpose of building project and risk management plans.
• Facilitated technical and status update meetings between offshore and onshore teams, business clients and Confidential Business Partners.
• Drafted bi-weekly Executive Summary to update Senior Leadership on the status of my projects.

Confidential

Infrastructure Release Manager, East Windsor, NJ

Responsibilities:

• Scope of the Separation Migration was to migrate all applications and servers from Confidential Hill Financial, then standup
• The Confidential Infrastructure. Storage migration of SAN and NAS were also a big component of the scope.
• Release Manager’s role was to manage all provisioning forms in the MPW (Migration Planning Workbook) related to the
• Wave Migration scheduled, i.e., Backup, Monitoring, Firewall form, DNS form, Global / Local Load Balancers, VM Host
• Storage, LDOM Host, Physical Host, Job Scheduler, and Database Details, Active Directory Migration from 2003 to 2012.
• ITIL’s Service Design, Transition, and Operations process was used to improve Release and Service Delivery Management.
• Managed Change Management by creating Change Order tickets in Remedy 8 Incident / Change Management System, then track tickets to ensure that the proper resources get assigned to execute the workflow task of the ticket request.
• Responsible for ensuring that the MPW is attached to the ticket before it goes before CAB Review.
• The Release Manager tracked the T-8 schedule to ensure that the Separation Process is being followed.
• On the day of migration the RM is tasked with manning the Command Center with the MHE Program Director and Wave
• Coordinator, logging issues and updating the dashboard with completed times of tasks from the Solutions Architects.
• Responsible for writing and rewriting some of the Confidential documentation as it pertains to the Separation Project.

Confidential

Senior Project Manager, Jersey City, NJ

Responsibilities:

• Managed integration, scope, schedule, budget, quality, risk, issues log, change management, communications, stakeholders.
• Gathered business requirements for the purpose of determining application and hardware compatibility, before scheduling
• Migrations for Credit Card Services, Asset Wealth Management, Investment Banking, Corporate Finance, Global Securities and Treasury.
• Worked with the Application Remediation and Packaging Team to assess application compatibility for hundreds of
• Applications across multiple lines of business. Used App V and Citrix Xen App to remediate and package applications. he business submits bulk request of apps to be remediated, then App Map is used to track packaging and testing life cycle.
• Duties as Confidential SPOC included supporting the Confidential in the migration process by assisting them with the scheduling machines and users via the scheduling tool Dashworks.
• ITIL’s Service Design, Transition, and Operations process was used to improve Release and Service Delivery Management.
• Daily management of the client’s expectations while simultaneously communicating to them the expectations of Confidential
• During the requirements gathering process, packaging life cycle and the migration process.
• Provided weekly status reports to Confidential Leadership regarding the success rate and issues of these migrations.
• Responsible for providing the latest migration metrics to the Confidential, according to the data from the iSpace Portal.
• Facilitated weekly Day 1 Support Calls and track the issues to resolution.
• Confidential is responsible for helping the Confidential ’s determine which laptops / desktops are Windows 7 compatible (or not), based
• On data from two tools; AIMS (Asset Inventory Management), and Dashworks (primarily used for scheduling the
• Migrations.)
• After discussing the assessment of the machines with the Confidential SPOC, they make a decision on whether to upgrade
• The machine, replace the machine with a Windows 7 compatible device, or switch the user to a Wyse or Cisco Thin Client.
• MS Excel is used daily to filter spreadsheet data, to perform V-Lookup and Pivot Table functions on machine host names for the purpose of resolving scheduling conflicts and issues.
• Daily interaction with Senior Management, Confidential, and the user community in the Confidential ’s that I supported.

Confidential

Application Dev. / Infrastructure Project Manager, Lyndhurst, NJ

Responsibilities:

• Managed 3 large scale Infrastructure Projects within the Clarity Project Portfolio Management Tool, v12.
• Projects were: 1) Win 7/ Office 2010 Migration, 2) ITIL Call Center Migration, 3) Direct to Patient Web Portal Tool.
• Tracked builds of validated servers and software development for a regulated environment to meet FDA regulatory compliance.
• Managed integration, scope, schedule, budget, quality, risk, issues log, change management, communications, stakeholders.
• Managed the Application Releases of several Application Development Projects, using Agile and Waterfall SDLC methodologies.
• Tracked deliverables of Confidential and Hewlet Packard in Phase 1 of Discovery & Assessment to determine if the Confidential
• ITIL’s Service Design, Transition, and Operations process was used to improve Release and Service Delivery Management.
• Responsible for preparing projects for base line review by creating a Project Charter, Stakeholders Analysis WorkbookResponsibility Assignment Matrix, and Financial Assessment Tool for budgeting cost.
• Responsible for entering project status updates, documentation, and time tracking into Clarity for the purpose of creating
• Analytical data to generate metrics for Senior Leadership to access and assess.
• The IT Service Desk was brought back In House and will be managed under the ITIL Methodology. Created an ITIL
• Structured “Support and Service Desk and Readiness Plan.”
• Exam One Call Center Project was in the RFI stage with Vendors. The goal was to find a product that wouldn’t require
• Multiple applications to perform. Currently using Verint, Avaya, Click to Dial, and a proprietary tool called C4.
• DTP (Direct To Patient Automation), EPMI (Enterprise Patient Master Index), OHI (Open Health ID), PHRM (Patient
• Historical Results Microsite), are just a few of the projects and sub projects under the “PACE Automated Patient Results
• Release Program. Short version; this is a Web Service Tool that is designed to allow Healthcare Organizations to search for patient’s Confidential Health ID online, returned in HL7 V3 format. Storing 3 years of standard and non-standard data.
• Responsible for having Infrastructure Resources assigned for Dev, QA, and Production, tasks related to these web projects.
• Created designs in Visio to provide the business with financial quote outlining the hardware needed to execute tasks.

Confidential

Global Infrastructure / Application Release Project Manager, Bridgewater, NJ

Responsibilities:

• Managed the Application Releases of several Application Development Projects, using Agile and Waterfall SDLC methodologies.
• Developed and maintained a thorough understanding of the technical capabilities and disciplines within the Regional Service Delivery, including servers, databases, storage, voice, and network and data center operations to be able to provide suggested solutions to service requests.
• Turned over regulated servers and databases to App Dev Team to build validate software to meet FDA regulatory compliance.
• Single Point of Contact to coordinate, integrate, and resolve ISR (Infrastructure Solutions Request) from the businessRegarding P2V or V2V Server Builds and Oracle and SQL Database.
• Coordinate the necessary activities within the RSD to ensure services are delivered on a timely and cost effective basis.
• Monitored and tracked the Storage Life Cycle Project, Migrating and Decommissioning of Array Based, Host Based, and Network Based, Windows, UNIX and Linux Servers. As well as retiring Oracle and SQL Databases.
• Responsible for coordinating these processes with the Business, Application and Database owners.
• Built strong, collaborative relationships with service requesters. Developed project plans to meet requestors needs that matched
• RSD capabilities and capacities. Monitored and reported project status in order to maintain agreed upon schedules and budgets.
• Created Project Plan for Citrix XenApp 6.0 Implementation for 3 Farms in the Next Generation Data Centers. Monitored,
• And Tracked the tasks related to this project, created documentation, facilitated meetings and distributed meeting minutes.
• Gathered Business Requirements from SME to inventory and assess legacy applications to see if they met packaging requirements, remained a legacy App or to be retired. Citrix XenApp 4.5, 5.0, 6.0 and App V 4.61SP1 were the tools used.
• Tracked Application Compatibility through Packaging Life Cycle to final stage of Remediation & Virtualization.