OBJECTIVE:

To secure a challenging career in information management systems, networking or research and development.

SUMMARY:

• Experienced IT professional with comprehensive business/technical skill sets and expertise in project management, business process automation, enterprise application integration, software development, voice and data communications, warehouse management and sales force automation.
• Proficient problem - solver that utilizes business and technical knowledge to develop workable solutions.
• Responsible project manager, well versed in motivating diverse local and offshore teams.
• Self-motivated achiever who guides organizations in applying technology to business settings, provides leadership, excellent customer service, added value, and delivers projects in a timely manner.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Responsible for all project management work related to multiple software implementation projects (with specific concentration on document management systems, average of 30-40 rapid and extended implementation engagements) for Confidential ’s customers; ensuring successful and profitable delivery of the service engagement to a high degree of client delight.
• Responsible for internal and external resources, working closely with pre-sales and sales teams to gather business requirements of customer; working closely with services delivery staff, implementation consultants, sub-contractors and customer employees to manage services implementation.
• Accountable for maintain and reporting on project metrics including resource time entry and project budget.
• Project scoping includes: standard project life cycle, requirements gathering including input, processing, desired outputs/formatting, and integration with 3rd party applications.

Project Manager

Confidential, Chapel Hill

Responsibilities:

• Responsible for all project management work related to implementation of Office 365 for Confidential.
• Strong emphasis on planning, communication and scheduling as well as working alongside various groups in Confidential -Information Technology Services to plan, pilot and roll out of Office 365 services to campus schools and departments.
• Exchange Online (40K mailboxes), SharePoint, OneDrive, Office Pro and Skype for Business.

Technical Project Manager

Confidential, Cary, NC

Responsibilities:

• Managing technical implementation teams located in US and offshore
• Managing key project technical deliverables: internal training, documentation, sustainability and ongoing data validation of Enterprise Content Management
• Planning & implementation of identity management (SAML based SSO) security solutions across all products in the suite
• Systems testing and sustainability activities including: data mapping, flow, conversion and validation, maintenance & improvements (Oracle GoldenGate, ETL, MS SQL Server)
• Implementation of systems monitoring, performance analysis, bottleneck identification and scalability ( Confidential )
• Provide advanced support for technical problems, incident management support as well as development/testing and QA for above products.

Systems/Network Manager

Confidential, Cary NC

Responsibilities:

• Responsible for team leadership, budget preparation, project planning, management of IT projects by understanding the business requirements, evaluating technical specifications, directing and evaluating project vision and strategy, accountability for project completion
• Defining and driving enterprise and solution architectures from business strategy, objectives and requirements across a wide variety of industry sectors with particular experience of infrastructure architecture
• Customer Service:
• Provide exceptional customer service by actively listening and engaging with customers, developing dynamic relationships, personal follow ups, identifying customer needs and addressing them
• Issue tracking, change management, asset management using BMC Track-It
• Enterprise Infrastructure:
• VMware vSphere 4.x/5.x farm hosting 100 servers in two sites hosted on NetApp FAS 2050s NAS. VDI using VMware View.
• Design integrated FlexPod solution using CISCO UCS/NetApp Storage in two data centers
• Network communications: Cisco ASA 5505/5510 site-to-site VPN, F5 BigIP (VPN, RDP, OWA and application traffic load balancing); Riverbed Steelheads (2050L/1050L) for bandwidth, RDP, Exchange optimization; Talari (T510/T730) redundant connectivity; wireless via Aruba Networks (3400/650); network and application monitoring via SolarWinds
• Voice communications implementation and support for Avaya G430 Media Gateway, Communications Manager Messaging, FaxFinder, and VoIP for sales reps via Aruba RAPs

Enterprise Applications:

• Windows 2000/2003/2008 servers performing as: file, print, web, Exchange 2010 (multi-server DAG between US and NL), 2 Blackberry Enterprise Server, 6 Active Directory (all 2008 R2), and 6 Symantec Backup Exec, SQL 2005/2008 R2, SharePoint 2010 (intranet), Forefront 2010,
• Management of global infrastructure implementation and support for ERP solution based on Progress OpenEdge 10.2A and SQL 2008 R2
• End user support for business applications: ADP, Client Access, SAP, Cognos, Lotus Notes and Hyperion.

IT Manager

Confidential, Chapel Hill, NC

Responsibilities:

• Responsible for leadership for an excellent seven member team, budget preparation, project planning and salary increases
• Developed strong relationships with internal and external customers by providing them with exceptional service, actively listening, identifying customer needs and delivering acceptable solutions in a timely manner.
• Maintenance and operations, support and continuous improvement for critical infrastructure systems:
• Over 80 file, application servers including: Exchange 2007 (3 mailbox, 2 client access and 1 Edge servers), 2 Blackberry Enterprise Server (100 users), 6 Active Directory domain controllers Windows 2003/2008, and 3 Symantec Backup Exec servers (backup to tape and disk)
• Management of IT helpdesk for requests and projects using BMC Remedy Action Request System, providing desktop support for 1200+ nodes of all flavors: OS/2 Warp, Win 95, 2000, XP, Vista, 7, Mac OS X and Linux.
• Geographic Information System ( Confidential products including: ArcGIS desktop, ArcInfo, ArcMap, ArcGis Server and other development tools, backend databases in Oracle)
• Life Safety and Access Control alarming systems with monitoring at campus 911 center
• Energy management systems
• Design and implementation of Facilities Management systems (FacilityFocus/AiM/Maximo backend databases in MSSQL)
• Time and attendance system (Kronos)
• Server virtualization using VMWare vSphere 4, VMotion and HP StorageWorks (Lefthand)
• Engineering, design and construction information systems support applications such as Facility Condition and Assessment including building construction cost data (RSMeans); space occupancy and tracking (Archibus); and architectural design (many flavors of AutoCad).
• Content management systems for internal file/project/workflow (SharePoint) and external data rich web content delivery (via open source CMS applications such as DotNetNuke and Joomla)

IT Manager

Confidential, Ridgeway, SC

Responsibilities:

• Management of information technology services throughout company and including four direct reports
• IT support of over 300 employees, including 100 sales associates, five sales branches, one centralized warehouse.
• Responsible for budget preparation, project planning, salary increases and bonus planning.
• Maintenance of voice (1 Lucent Definity G3, 4 Definity Prologic, Audix Voice mail), data communications between all locations (Cisco backbone), support for network infrastructure (Win 2K3 Active Directory), email (Exchange 2003), network security, firewalls
• Implementation and support of a sales force automation system using wireless technology, performing order entry, customer surveys, sales pre-planning with complete account history using Windows CE handhelds
• Design and deployment of IT Training initiatives to include documentation, lab practice sessions, test and performance evaluation tools for sales analysis software, sales force automation, operating systems (Win XP/2K) and core Microsoft Office packages using online training (e-learning)
• Support of Warehouse Management Systems, to include routing operations, (UPS Logistics RoadNet), conveyor control system (ConTech), voice to pick (Lucas), security systems (digital video recording)
• Website development using MS Content Management and SharePoint Services (intranet and internet)
• Data backup operations, electronic data interchange, support helpdesk operations, work order tracking, hardware inventory and after hours on-call emergency support

Systems Analyst

Confidential, Orangeburg, SC

Responsibilities:

• Management of Data Processing Division for the Confidential
• Responsible for budget preparation, project planning, salary increases/adjustments, maintenance and upgrades of computers, terminals, networking (Internet/Intranet) and peripherals in all departments and implementation of a fiber optic network to all city facilities
• Y2K conversion of all none ERP related and various standalone applications
• Daily operations as well as scheduled tasks (such as nightly job and backups) for all servers IBM AS/400 720
• Support for satellite locations across the WAN including City’s department of Public Safety and E911 center (software provided by VisionAir for Records Management System and Computer Aided Dispatch)