SUMMARY

• 21 + Years of IT experience which includes over 16 years of CCM Industry and over 9+ years of P & C Insurance industry experience
• Over 16 years of experience in HP Exstream, and over 10 years of Project Management experience
• Over one year of Thunderhead Smart Communications implementation experience in conjunction with Guidewire software
• Played pivotal roles in Architecting, designing, developing, and managing enterprise wide implementations as Solution architect, Technical Project manager, Team lead and Programmer for customers across the Globe
• Design and Consulting solutions delivered for clients across various countries such as USA
• Worked with various clients and implemented a wide variety of output solutions in HP Exstream and Thunderhead for Banking, Financial, Health Care, Utility, Education and Insurance industries
• Was a member of HP Exstream’s advisory council and participated as a speaker in their user conferences
• Trained many account teams in HP Exstream and Thunderhead
• Effectively managed in - house technical teams and outsourced off-shore teams to leverage global advantage
• Versatile; proven ability to handle multiple tasks.
• Demonstrated capability to resolve problems swiftly and independently
• Demonstrated ability to efficiently prioritize and handle a broad range of responsibilities with multiple customers
• Possess strong interpersonal skills and able to work with individuals on all levels; effective motivator of self and others

PROFESSIONAL EXPERIENCE

Confidential, OH

Forms Technical Lead

• Involve in solution Design
• Worked with BAs and designed a requirements tool for forms
• Providing inputs/suggestions for forms requirements process
• Managed Thunderhead Quick start process
• Defining and Documenting forms development process
• Setting up Thunderhead base resources (Layouts, Styles, Data Model, Shared Content, Script Libraries and etc.)
• Developing and Testing Forms in Thunderhead
• Training on-site/off-shore resources in Thunderhead
• On-site/off-shore co-ordination
• Code reviews
• Process review and improvements
• Project Management
• Doing POC/POT
• Participate in client discussion as SME

Confidential, IL

Forms Technical Lead

• Involve in solution Design
• Worked with BAs and designed a requirements tool for forms
• Providing inputs/suggestions for forms requirements process
• Managed Thunderhead Quick start process
• Defining and Documenting forms development process
• Setting up Thunderhead base resources (Layouts, Styles, Data Model, Shared Content, Script Libraries and etc.)
• Developing and Testing Forms in Thunderhead
• Training on-site/off-shore resources in Thunderhead
• On-site/off-shore co-ordination
• Code reviews
• Process review and improvements
• Project Management
• Doing POC/POT
• Participate in client discussion as SME
• Involve in solution Design & Review
• Design and Develop complex forms
• Industrialize forms development process
• Participate in RFP Responses
• Participate in customer discussion and client visits as SME
• Involve in Consulting Engagements
• Create Assets and Frameworks (Development guidelines, standards, Output Review, Deployment guidelines and checklist and etc.)
• Involve in Research and Evaluating emerging trends and CCM Tools
• Mentor Technical Architects
• Resolve technical issues raised by account teams
• Create prototypes
• Conduct Trainings
• Create training materials
• Project Management
• On-site/Off-Shore coordination
• Preparing new recruits for accounts
• Involve in solution Design & Review
• Participate in RFP Responses
• Participate in customer discussion and client visits as SME
• Involve in Consulting Engagements
• Create Assets and Frameworks
• Involve in Research and Evaluating emerging trends and CCM Tools
• Mentor Technical Architects
• Resolve technical issues raised by account teams
• Create prototypes
• Conduct Trainings
• Create training materials

Project Manager/HP Exstream Architect

Confidential

• Successfully managed and implemented output solutions for Policy forms, Worksheets, Quote and Binder letters, Billing Statements, and Claim Letters using HP Exstream
• Involved in project selection by analyzing the ROI, feasibility studies on technical solutions and managing projects through successful completion
• Initiated Staff development plans and created effective teams by coaching, training and mentoring
• Successfully managed off-shore outsourcing teams to maintain output systems for enhanced support at competitive cost.
• Instituted continuous improvement processes to reduce future maintenance cost, keep the employees challenged and motivated.
• Developed close relations with the business by learning business basics and by educating business on technology.

Project Manager/HP Exstream Architect

Confidential

• Successfully developed, managed and implemented output solutions using HP Exstream in various areas.
• Enabled the company for a smooth transition into newer technology by incremental implementation of output solutions using HP Exstream
• Managed and delivered projects on-time under budget
• Designed, managed and implemented 3 different applications for LensCrafter in a short period of 46 days.
• Developed and implemented a solution for PPOM which consolidated 11 different applications into a single output