PROFESSIONAL SUMMARY:

• Highly accomplished Agile Project Manager (Certified Scrum Master) with proven expertise in planning and directing complex enterprise software implementations, with special emphasis in Salesforce CRM, mobile and web applications.
• Experienced in program and project management, process engineering, business analysis, solutions architecture, consulting, and agile development.
• Strong familiarity with wide variety of market sectors, including finance, manufacturing, life sciences, pharmaceutical, education industries and government.
• Services. Strong interpersonal skills adept at facilitating stakeholder discussions.
• Able to supervise large, multi - site teams and manage complete application life cycles.

ADDITIONAL EXPERTISE:

• Agile Scrum, XP, CRM PMO, Governance
• Salesforce Sales, Marketing, Service, Communities
• Data.com, Veeva, Google Apps, BizFlow
• Cross-Functional Team Management
• TFS, HPQC, Google Analytics, Agile Accelerator
• CRM, BPMn, CSS, HTML, XML, SOA

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

Salesforce Project Lead and Solution Architect

Responsibilities:

• Oversee Salesforce.com solution design, production support and new Sales and Service Cloud projects for US-division of Spain’s 2nd largest bank directing on and offshore teams in design, development, testing, and implementation operating as liaison between business and tech resources.
• Lead high-profile initiatives tracking and monitoring all projects, and preparing project plans, timelines, budgets, and mitigation plans
• Re-engineer Application Development process to ensure adherence to Salesforce best practices, Agile Scrum methodology and client requirements
• Establish formal Release management process standardizing deployments and configuration management enhancing efficiency and reducing errors

Confidential, Washington, DC

Salesforce Project Manager

Responsibilities:

• Facilitate CRM product reviews and feature/licensing requirements with process stakeholders, Salesforce.org and Salesforce.com organizations
• Identify/apply best practices to advise stakeholders and users in analysis/refinement of university processes, apps, data and management reporting
• Member of Architect Board analyzing/documenting multiple Salesforce environments to support data mapping, design, integration, build planning

Confidential, Chelmsford, MA

Salesforce Project Manager

Responsibilities:

• Develop, update and communicate Project Plans, Timelines and Status to IT Teams, user management and stakeholders
• Analyze and design business/technical frameworks to support Salesforce.com Chatter, Communities, Knowledge and Omni-Channel features
• Organize and coordinate BAs and Integrators documenting As-Is and building Future State using BPML, BPD, Data Maps and Integration plan docs

Confidential, Cincinnati, OH

Salesforce PM and Scrum Master

Responsibilities:

• Analyze and design business/technical process and data architecture creating User Stories, success metrics, deployment strategy and budgets
• Develop Sprint Plan and Weekly Executive Status to Executive and IT management on delivery, change management, CTI and CRM processes
• Research and design business/technical framework to implement/manage Salesforce.com Open CTI, Communities and Knowledge Management

Confidential, Washington, DC

Salesforce PM and Solution Architect

Responsibilities:

• Create and facilitate collaboration sessions to envision, promote and implement apps aligned to strategy that optimize business value and ROI
• Plan Team Sprint/Release activities to ensure rapid design, build, testing and delivery within customer’s accelerated development lifecycle
• Analyze/Build Salesforce apps to improve business performance including a GSA AppExchange Community featured at Salesforce World Tour

Confidential, Louisville, CO

Salesforce CRM Program Manager and Scrum Master

Responsibilities:

• Facilitate business process reviews using best practices to advise stakeholders and users in analysis/refinement of company processes and data
• Plan and direct Sprint/Release Management activities to ensure on-time delivery of Clean Data, Consolidated Org and Global Account Structure
• Evaluate, design, deploy and integrate multiple Cloud apps to streamline business activities including Data.com, Apttus CPQ and MS Confidential

Confidential, New York, NY

Salesforce Project Manager

Responsibilities:

• Design and document business/technical process and data architecture to roadmap deliverables, success metrics and implementation strategy
• Manage Sprint/Release Planning activities and Status Reporting to ensure delivery within customer’s development lifecycle guidelines
• Facilitate BPR Discovery and ongoing Envisioning Sessions to assist Product Owner elicit and refine Product Backlog requirements

Confidential, Titusville, NJ

Salesforce CRM Program Manager and Scrum Master

Responsibilities:

• Facilitate requirements and prototyping sessions to assist Product Owner and Business users elicit and refine Product Backlog requirements
• Plan and direct Sprint/Release Management activities to ensure delivery within customer’s system development lifecycle guidelines
• Advise IT management on delivery, change management and issue management best practices/knowledge

Confidential, Arlington, VA

Microsoft Dynamics Solution Architect

Responsibilities:

• Identify, analyze and align Dynamics CRM automated capabilities with customer and partner management related processes
• Assess, test and validate data quality, automated business processes and gaps within solution prototype
• Facilitate prototype workshop and review session with executive management and project sponsors

Confidential, Washington, DC

Salesforce CRM Principle Consultant and Solution Architect

Responsibilities:

• Identify and analyze CRM Current State including Salesforce page layouts, custom integrations, data quality, business processes and gaps
• Capture and refine sales requirements within Agile framework of user stories and acceptance criteria to ensure proper alignment to SDLC
• Document business/technical framework to communicate Current State environment including sales and order management process activities

Confidential, Wayne, PA

Salesforce CRM Project Manager and Scrum Master

Responsibilities:

• Plan and facilitate BPR Discovery and ongoing Envisioning Sessions to assist Product Owner elicit and refine Product Backlog requirements
• Design and document business/technical architecture to communicate solution framework used to roadmap deliverables and success metrics
• Create and manage Sprint/Release Planning activities and artifacts to ensure delivery within customer’s development lifecycle guidelines

Confidential, Lancaster, PA

Salesforce CRM Project Manager, Scrum Master and Solution Architect

Responsibilities:

• Design and facilitate BPR Discovery Sessions to assist Product Owner elicit, build and refine Product Backlog requirements and user stories
• Design and document business/technical framework to communicate re-imagined support environment that includes updated user experience
• Coordinate and guide envisioning/prototyping sessions to demonstrate Future functionality and collaborate with customer on future updates

Confidential, New York, NY

Salesforce CRM Principle Consultant and Solution Architect

Responsibilities:

• Articulate design considerations, trade-offs, benefits, and recommendations to include Force.com application into custom CRM architecture
• Design technical architecture solution that supports multiple CRM requirements and includes integration and authentication across solutions
• Support development lifecycle to ensure delivery of solution configured and optimized for account organizational hierarchy requirements

Confidential, Washington, DC

Salesforce CRM Practice Manager and Scrum Master

Responsibilities:

• Manage, enhance and align end-to-end Salesforce solution development and implementation strategy to client’s Project Quality/SDLC processes
• Oversee solution design and applicability of different product technologies to quickly connect business requirements to functional capabilities
• Coach and guide project team and customer through efficient and effective agile scoping, release planning, design, development, and testing

Confidential, Washington, DC

CRM Project Manager and Scrum Master

Responsibilities:

• Lead review and refinement of Personas, User Story Backlog, and related collaborative business and IT workshops to clarify requirements
• Oversee business process and technical mapping aligning User Stories to marketing and sales functions, CRM data models and CRM features
• Develop Definition-of-Done, Team Working Agreement and Test Plan practices coaching Teams to align with Agency System Lifecycle standards

Confidential, Salt Lake City, UT

Senior Salesforce.com CRM Consultant

Responsibilities:

• Direct business process reviews conducting requirements workshops developing process and data mappings, use cases and user stories
• Coordinate data migration and tech needs to assess integration of Amazon Web Services infrastructure with Salesforce.com data storage
• Manage usability assessments enabling Customer Support define customer and internal user interaction and portal navigation needs

Confidential, Peoria, IL

Senior Salesforce.com CRM Consultant

Responsibilities:

• Lead collaborative workshops to identify, evaluate, confirm Sales and Account Management business needs translating results into User Stories
• Build Salesforce.com custom objects and page layouts supporting wired and mobile access to Accounts, Contacts, Products and Service data
• Develop data integration framework supporting integration of Salesforce.com with IBM master data sources via Data Stage ETL application

Confidential, Washington, DC

CRM Project Manager and Solution Architect

Responsibilities:

• Develop and clarify business requirements based on Federal Enterprise Architecture standards, 6Sigma analysis and benchmarking reviews
• Create and present Business Case, Solution Roadmap, and Technology Architecture ensuring alignment with Agency strategic goals/objectives
• Scrum Master guiding Sprints for rapid delivery of Salesforce.com and Microsoft Dynamics CRM Proof-of-Concepts to assess against Agency need