PROFESSIONAL SUMMARY:

• A PMP certified planning & project management professional who has demonstrated the ability to lead diverse teams of professionals to new levels of success.
• Strong technical and business qualifications with an impressive track record of 10 years of experience in strategic planning, business development, lean process improvement, project management and program management.
• Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost - effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
• Currently responsible for planning and execution of end-to-end product/project test lifecycle including: gathering requirements, defining roadmap and vision, working closely with business analysts, development, testing, support teams, and third party vendor teams to ensure business generation and Client satisfaction goals are met.
• Excellent communication and presentation skills with problem solving abilities, team management, focused delivery and currently seeking a suitable position.

TECHNICAL SKILLS:

PROCESSES: Program Management, Agile Project Management, Project Management, Scrum, SDLC, Marketing Strategy, Development, Quality Assurance, BI Reports Development, Tableau dashboard development, Web Development, Process Reengineering.

TOOLS: SharePoint, JIRA, Confluence, Visio, MS Office, Business Objects, Oracle, SQL, Rally,QC

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Sr. Project Manager/Scrum Master

• Work with selected service owners and product team to continuously deliver program and project support.
• Lead sync-up sessions across Product & Engineering teams to drive project deliverables forward.
• Support program leader with project planning, resource and effort estimation, communication, follow up and reporting.
• Interact with other teams as well as other functions like finance, business development, marketing, sourcing, sales & commercials.
• Build Rally reports and dashboards to reflect program status, risks & dependencies.
• Participate in scrum meetings, stands ups, and weekly reviews as needed.
• Prepare and present summary reports to senior leadership during staff meetings, QMI etc.
• Became an expert at adapting quickly to new scenarios that require specific skill sets and have high levels of ambiguity.
• Responsible for looking ahead to upcoming roadblocks and challenges and proactively highlighting them at the right time with the right audience.
• Create cost-benefit analyses and ROI assessments for decision-making on proposed IT implementation projects.
• Document any newly implemented processes and vet project schedules.
• Develop risk mitigation plans, probability and impact.
• Identify issues and develop resolution plan and issue owner.
• Regional client service manager to regions
• Triage operational requests (e.g. content updates) and coordinate regional roll-out of features.
• Schedule regional (pre-release testing) Statement of Work - Onshore Managed Teams.
• Partner with program manager and project budget consultant to monitor, report, and adjust project budget.
• Document and maintains business and data governance procedures and training for data controls, oversight, approval and communication.
• Establish, perform and report data quality checks and data governance metrics to ensure data integrity, consistency and completeness.
• Work with business leadership and Subject Matter Expert to ensure best practices and common processes are followed and to coordinate data stewardship program activities and data standards definition.
• Partner with IT in delivering systems and corresponding procedures that support processes and stakeholders.
• Collaborating with the Enterprise Data Governance Office to align policies and processes.
• Coordinate testing and deployment environment requirements/readiness.
• Release Management for Regional roll-outs.

Confidential, Livermore, CA

PMO Project Manager

• Managed Project Management office and oversee all project engagements.
• Standardized around best-in-class processes for all project teams using Agile/Scrum or traditional Waterfall methodologies.
• Conducted hiring and training for all Project Managers/Scrum Masters.
• Managed software architecture and development program of projects associated with enterprise product suite of applications and application services.
• Implemented agile and lean Kanban framework methodologies in a platform and product-based software development environment.
• Managed configuration and deployment of Target Process, an enterprise product portfolio and software application life cycle work management application, supporting Agile / Scrum and Lean / Kanban methodologies.
• Worked with Product Management, platform & development teams to prioritize product features and user stories into roadmap release plans via story mapping.
• Planned and coordinated releases.
• Managed risks and issues.
• Produced delivery metrics for quality, performance and schedule.
• Performed Monte Carlo analysis of delivery cycle times to improve forecasting, processes, and reduce risk.
• Identified, researched, drafted, and implemented improvements in processes.
• Served as an agile and lean coach to teams.
• Communicated and reported to executive stakeholders.

Confidential, Madison, WI

Data warehouse BI Project Manager

• Implementation of a Child Support Data Warehouse for the State of WI.
• Develop, mentor and train new team members.
• Performed Requirement solicitation and Identification of core business processes.
• Performed data quality analysis of source system data.
• Experience in data modeling, data integration best practices and technologies.
• Resolving data integration issues involving data security solution development for PII and FTI.
• Experience in Business Objects report development and Tableau dashboard development.
• Development and implementation of report/dashboard training for users.
• Predictive analytic modeling for collection of child support payments.
• Effective project communications including to an executive audience.
• Experience with Customer relationship management.

Confidential, Chicago, IL

Technical Project Manager

• Lead project kick-off sessions with new clients to assess case needs and allocate team resources.
• Devise standard operating procedures for project specific custom workflows.
• Train case managers and attorney review teams in Accelerate platform via web meetings or on-site visits.
• Guide clients throughout project life cycle, adapting specialized workflows to achieve maximum review efficiency and data organization.
• Generate business intelligence reports by manipulating data filters to track trends, attune project targets, and measure review success.
• Accomplish timely project deliverable completion under tight deadlines and with varying specifications.
• Administer complex production checks to guarantee premium deliverable output.
• Provide client feedback to development/management teams to influence future product direction or project management strategy.
• Oversee case closure protocols preparing client facing project completion reports summarizing project success.

Confidential, Madison, WI

IT Project Manager

• Responsible for full life cycle management of the products.
• Conducted a full assessment of an outdated technology platform, visited 12 credit unions to gain insights, utilized wireframes and prototypes to solicit feedback, brainstormed ideas and developed an overall strategy and roadmap.
• Responsible for web service that distributed lending documents to credit unions averaging $1B in assets and producing over 250,000 transactions annually.
• Business owner of integration projects with 6 top tier system provider partners. Created 21 deliverables and increased penetration by 13% in one year.

Confidential

Project Lead

• Chemical Manufacturing & Control: Gathered user requirement specification for a new Project Portfolio Management tool with gap analysis of the MS Project Web App - Project Online application.
• Facilitating vendor bid to assemble information for a business case.

Confidential, Bloomington, IL

Project Manager

• Establish the vision and direction for the project management culture with the Agency department.
• Act as an advocate and spokesperson for the departments' vision, goals, and objectives on projects and Programs.
• Manage multiple and complex projects concurrently using defined project management methodologies.
• Work with appropriate management to assemble project teams with the necessary expertise and skills for each project.
• Communicate and market services to business partners and the rest of the organization.

Confidential, Atlanta, GA

Sr. Business Systems Analyst

• Performed Risk Identification and Project Complexity analysis for potential projects to obtain estimates for cost, staffing, the level of risk, and other metrics associated with a project's implementation.
• Performed WBS and project plan validation procedures to ensure project plans were constructed according Participated in toll-gate reviews, at designated intervals, to make sure projects were performing as expected.
• Participated in the ACS Deal Pursuit Process as a PMO/Governance SME.
• Performed Risk Identification and Project Complexity analysis for potential projects.
• Provided PMM and SDM content to proposal writers and wrote proposal sections associated with ACS project management and system development methodologies.
• Performed WBS & Project Plan Validation and conducted analysis of work plans during project toll-gate reviews.