SUMMARY:

• Managed programs with combined annual budgets of 15+ million for related projects
• Over 12 years of Project Management experience in variety of fields including insurance and healthcare
• 10+ year’s budget management, change management, risk management, client relationship experience
• 3+ years’ experience in handling data ware house projects
• Over 20 years of experience in leading teams, application development and process development
• Experienced in Scrum, incremental and traditional (waterfall), project management methodologies
• Exposure to Scaled Agile Framework
• Conducted interviews to hire project managers
• Mentored junior project managers through processes and procedures
• Over three years’ experience managing projects using Scrum model.
• Saved $100K by completing a project six weeks ahead of the schedule for a nine - month project
• Saved 15% of project budget by utilizing and optimizing resources
• Created project charter, schedules, WBS, risks and mitigation
• Managed individual projects with budgets up to $8.25 million and above. Able to communicate a transparent story to leadership and business partners.
• Estimated project resources, project timelines and project cost
• Managed medium to large projects with team sizes of 12 to 75 members
• Strategized to improve the team productivity
• Excellent knowledge and understanding of project management methodologies, processes, and tools
• Managed projects including active and pipeline projects for adherence to enterprise guidelines
• Superior project management skills including the ability to handle multiple projects concurrently
• Able to exercise independent judgment, creative problem solving techniques and team building
• Experienced in tracking in project budgets and financials of various sizes
• Have advanced skills in Microsoft Office, Microsoft Project, Microsoft Visio
• Experienced directing and monitoring high risk, complex, cross-platform projects within a program.
• Strong understanding of the Software Development Life Cycle (SDLC)
• Able to identify and resolve issues and risks
• Able to lead by providing direction to less experienced technical project management staff while serving in a project leadership role.
• Experienced with communication across multiple business lines, technology management and senior management.
• Ability to function effectively in a virtual environment
• Proven ability to navigate heavily matrixed organizations
• Self-directed self-starter, tenaciously driving for results and results oriented leader
• Similar expertise as STAMP (System Time-reporting, Accounting Management for Projects)
• Experience with managing technology projects and working with application teams
• Facilitated meetings with the project team to drive forward progress.
• Facilitated monthly status updates and financial reviews with the sponsor and key stakeholders. Organize, manage, and facilitate offsite meetings as needed.
• Develop and implement program and project level processes, procedures and performance metrics as needed.
• Managed onshore and offshore resources as well as resources from third party vendors and resources at remote locations and virtual teams
• Developed and implemented program and project level processes, procedures and performance metrics as needed.
• Experienced in Technology Project Methodology (TPM) and negotiation skills
• Experience with managing project teams comprised of 15 or more resources from multiple groups.
• Able to effectively status the project: scope, business value, critical path schedule, key issues/risks, changes, dependencies, and financial summary.
• Able to perform test coordination responsibilities: master test plan (strategy), detailed tasks/schedule (game plan), and manage test execution.
• Experienced with managing projects in a data and analytics space.
• Able to communicate effectively with senior management and with steering committees.
• Experienced with managing project teams comprised of 15 or more resources from multiple groups.
• Able to apply effective change management processes.
• Able to perform test coordination responsibilities: master test plan (strategy), detailed tasks/schedule (game plan), and manage test execution.
• Managed vendor resources and onsite-offshore projects
• Worked with the Service Teams for smooth Service Transition
• Documented sprint goals, user stories, and delivery strategy
• Coordinated development of Storyboards to detail user stories and the progress
• Managed multiple Statement of Works(SOW) simultaneously
• Managed Testing team to conduct Regression, System, Acceptance, Implementation testing to ensure quality
• Utilized Defect Management process to track and fix defects
• Implemented Software Quality Assurance standards in projects
• Documented lessons learned and used it for future efforts
• Advocated importance of reuse and followed it
• Effectively managed projects by following process/procedures, positive communication engagement, building & maintaining positive relationships and fostering team environment
• Served four years as Service Manager leading the Triage team, incident and problem coordinators
• Planned for production fixes with service analysts to resolve triage issues
• Implemented application changes to improve the systems availability by 4%
• Initiated changes based on the trend of known errors/problems
• Conducted root cause analysis of identified problems and created trend analysis reports

WORK HISTORY:

Confidential, Bloomington, Illinois

Responsibilities:

• Managed program with projects total budget of 15+million
• Conducted brainstorming sessions to solidify project scope
• Conducted project planning sessions and created project schedule
• Translated the test organization decisions in to action oriented activities
• Identified and acquired the resources required for the projects
• Managed test resources to align for proper workload balancing
• Identified and recommended required training for the test leads and analysts
• Conducted sessions to coach test leads to test risk estimating for projects
• Ensured test deliverables were made on-time to the projects
• Managed Claims/Client/Agency projects through entire software development life cycle
• Managed the scope changes using change management process
• Resolved resource conflicts and actively managed project risks
• Reported project status through dashboards using creative storytelling
• Developed artifacts for project processes and knowledge articles for support users
• Managed project risks, dependencies and issues
• Worked on ETL, Cognos, Qlikview projects in Data warehouse projects

Confidential

Project Manager, Los Angeles, California

Responsibilities:

• Wrote business use cases for developing Care Plan
• Conducted requirement workshops with business subject matter experts
• Created screen prototypes and detailed design.

Confidential, Bloomington, Illinois

Service Manager

Responsibilities:

• Delivered IT services within agreed Confidential
• Implemented changes based on heavy hitters which increased availability by 12%
• Monitored the applications stability through Business Availability Center ( Confidential ) and identified outages much earlier reducing the average recovery time by 28 min.
• Managed 3rd level support resources to efficiently close the incidents

Confidential, Bloomington, Illinois

Project Manager

Responsibilities:

• Planned project using Microsoft project.
• Conducted Business Requirements review sessions with business users
• Conducted requirement sessions to transform business requirements to technical specifications
• Developed high level design specifications and reviewed low level designs
• Managed Requirement Change Notifications for changing business requirements

Confidential, Warren, Michigan

Onsite-Offshore Manager

Responsibilities:

• Managed eight onsite and 18 offshore team members for six applications
• Closely worked with client to have smooth transition of the applications

Confidential, Jefferson City, Missouri

Responsibilities:

• Designed application database, user interface and business components
• Managed resources onsite and offshore to develop the application and implement the solution
• Managed teams, developed solutions, tested solutions and implemented them