Telecommunications/Project Manager

Leverage solid technical and leadership acumen to drive implementation of leading-edge, multimillion-dollar telecommunications solutions.

Solutions-driven technology leader with more than 25 years’ success driving organizational efficiency through astute development and deployment of sophisticated technical solutions. Proven history of meeting and exceeding performance objectives spanning system reliability and customer satisfaction while simultaneously controlling and reducing operating costs. Articulate and engaging communicator, effectively forging strong relationships with colleagues, clients, and executive leadership. Aquired Masters Certificate in Project Management (MCPM).
Highlights of Expertise

• Strategic & Tactical Infrastructure Planning
• Multidisciplinary Team Leadership
• Vendor & Supplier Relationship Management
• Contract Development / Negotiations
• Full Lifecycle Project Management
• Network Design & Engineering
• Budget Allocation & Management
• Troubleshooting & Issue Resolution

Career Summary

CONFIDENTIAL, Atlanta, Georgia
Direct cross-functional teams in development and implementation of cutting-edge air transport communication and information technology solutions for customers worldwide. 
APPLICATION BUILD MANAGER (1/2011 to Present)
Oversee Data Center Operations spanning Open Systems Engineers, Database Administrators, Storage Management Engineers, and Network Engineers, aligning efforts to develop custom business solutions for clientele, including airlines, airports, and government agencies. Establish schedules for large-scale, concurrent projects, allocating build resources and overseeing user and operational acceptance testing; integrate managed solutions with Linux/Redhat as well as Windows physical and virtual environments leveraging Oracle and SQL databases across three datacenters in Atlanta.

• Serving as sole Build Manager for organization’s second largest project; a three-year, $2.5M Strategic Finance Solution, integrating all financial applications into one, comprehensive solution to support 13 countries.
• Successfully completed multiple Airfare Insight projects (a customizable application combining all fare information from Global Distribution System and Internet into one resource) for Royal Jordanian, Malaysia, and Yemen airlines; achieved significant enhancements across ticketing and passenger tracking capabilities.
• Innovated and launched new responsibility matrix for physical, logical, and application build stages for Data Center Operations teams, facilitating seamless transitions between stages and slashing build times by as much as 50%.

Confidential, Frederiksted, US Virgin Islands
Delivered network enhancements while controlling and reducing costs in key leadership role overseeing operations across two primary Cable Landing Stations with $250M in assets.
CABLE STATION MANAGER (8/1999 to 7/2010)
Prepared workforce plans, operational schedules, and budget allocation for nine technical staff and $1.2M budget. Established and enforced annual corporate objectives; prepared and delivered semi-annual individual performance goals and evaluations. Honed knowledge of building support systems, including diesel generators, HVAC equipment, dry and wet fire suppression systems, and power distribution systems (both AC and DC).

• Instrumental in organization’s first-ever deployment of 40/100 DWDM Transponder System.
• Cut annual operating budget from $2M to $1.2M with zero impact on network reliability or customer satisfaction.
• Successfully managed capital improvement projects totaling $5M+, including five major customer maintenance contracts, several SLA’s, and all local permitting and licensing requirements.
• Boosted network capacity by +500% through 12 major terminal equipment upgrades.
• Directed $45M South America fiber optic build out, acting as Network Operations Center for six months post-deployment.
• Accomplished on-time deployment of three international sub-sea fiber optic DWDM network serving North, Central, and South America with 170+ OC-192/STM-64 wavelengths supporting IP, VOIP, and SDH/SONET.
• Administered dual Juniper T640 Core IP router installation, connecting North and South America with millions of minutes of monthly VOIP traffic while reducing sub-sea latency from 350ms down to less than 100ms.
• Met or exceeded corporate metrics spanning network reliability, team initiatives, and customer satisfaction despite reduction in operational staff from nine to two.

Confidential, Denver, Colorado
Single-handedly managed highly successful development and launch of technical customer support call center, dedicated to swiftly resolving complex trouble tickets.
Manager, Network and Technical Support Operations (5/1998 to 8/1999)
Directed 14-member team providing tier 2 and tier 3 technical support. Administered daily activities within Network Operations Center.

• Spurred 70% reduction in customer outages within three months through astute leadership of robust technical support team.
• Successfully managed deployment of international VOIP/ATM network platform serving 25K customers worldwide.

Confidential, Colorado Springs, Colorado
Engineered system and network designs for multimillion dollar Department of Defense contracts.
Network Design Engineer (4/1995 to 5/1998)
Planned and orchestrated daily workflow for multiple, concurrently while supervising 15 technicians and installers.

• Enhanced mission-critical communications and achieved 99.85% system reliability through design and deployment of cutting-edge video conferencing and presentation solutions spanning three USAF Battle Command Posts.
• Provided key support for $5M US Space command contracts.

Additional Experience
Specialist, Secure Communications (1992 to 1995) § Confidential, Colorado Springs, Colorado
Specialist, Wideband Communications Equipment/Engineering Installation (E&I) (1986 to 1992) § Confidential, Various International Locations

Bachelor of Science in Electrical Engineering (BSEE) 

Professional Development: Masters Certificate in Project Management (MCPM) 
Technical Proficiencies: Alcatel & Tyco 10G Defense Wavelength Division Multiplexers and Submarine Line Termination Equipment; Alcatel & Tyco High-voltage Power Feed Equipment, Alcatel & Tyco Submarine Management Systems (1345SH, 1540SN); Infinera Optera 10G DWDM; Lucent Bandwidth Manager; Lambda Unite SDH/SONET Multiplexers; Juniper T640 Core IP Router; Lucent Galaxy DC Power Plants (rectifiers, inverters, UPS, and battery plants); SONET; IP; ISP; VOIP; Linux/Red Hat; Windows; SQL; Oracle