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Senior Engineer/project Manager Resume

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Reston, VA

SUMMARY:

  • I am looking for a position where I can utilize the knowledge
  • I have gained from years of Managed Service Provider experience to help organizations solve their technology issues.
  • Managed IaaS infrastructure with 99.99% uptime across multiple datacenters utilizing a team including both techs and facilities maintenance team members
  • Utilized automation software and a small team of techs to manage a preventive maintenance contract with over 1500 workstations and servers spread across 45 locations
  • Excellent in project management methodologies, planning, scheduling methods, and tools
  • Consistently completes projects with the highest level of stakeholder satisfaction by ensuring that all shareholders needs are addressed during the course of the project
  • Excellent in managing, mentoring, and coaching team members
  • Strong documentation and reporting skills
  • Excellent interpersonal, collaboration, and problem solving skills

TECHNICAL:

Virtualization (hypervisor, application and storage): VMware, Citrix XenApp, Azure, Lefthand, Nutanix, Storpol, KVM, Onapp, Office 365

Hardware: Firewalls (Cisco, Sonicwall), switches (3COM, Cisco, Dell), routers (Cisco, Brocade), scanners, servers (Dell, Compaq, HP, IBM, Supermicro), Apple/Mac, printers, tape backup

Operating Systems: Windows all versions of Server and workstation OS, SUSE/Redhat, Mac OS X, Apple iOS, Oracle Linux

Networking: MPLS Network Segmentation, MPLS Traffic Engineering, Dynamic Routing Protocols, DMVPN, IPSec, Multi - homed Internet delivery, HSRP redundancy, ISCSI Switching optimization, VLAN segmentation, IP Routing, PBR, QoS, Voice over IP, remote VPN

Software: Adobe Suite, ACT, Macromedia Suite, McAfee, ESET, Heat, MS Exchange, MS Office all versions to include Office 365, MySQL, Norton, SQL, Symantec, Trend, and many others

PROFESSIONAL EXPERIENCE:

Senior Engineer/Project Manager

Confidential, Reston, VA

Responsibilities:

  • Responsible for migrating client infrastructures to various cloud services (VMware, Azure, Office 365)
  • Worked with clients to develop roadmap for future projects and initiatives
  • Provided tier 3 support to team of 15 engineers for maintaining day to day operation at over 130 clients
  • Responsible for direct support of 5 clients for tier 1 through 3 including server and desktop support, local and WAN network support, phone/VOIP support, patch management, backups and remote access via VPN/Citrix/Horizon
  • Functioned as Subject Matter Expert on virtualization topics (infrastructure, application, etc.)

Cloud Operations/Project Manager

Confidential, McLean, VA

Responsibilities:

  • Performed project design and managed implementation team for second datacenter facility with Disaster Recovery for services at the first datacenter utilizing our shared SAN, Hosted Infrastructure as a Service (IaaS) solution, WAN failover, and internet failover services
  • Managed integration teams while working with financial intuitions on mergers and acquisitions
  • Responsible for managing contract for preventive maintenance and patch management
  • As a project manager, responsible for meeting the needs of all stakeholders involved, from Board of Director meetings to end user training.
  • Manage and perform projects leveraging internal assets and vendors in order to upgrade and retool existing client’s infrastructure
  • Responsible for managing and overseeing all scheduled and regular after-hours maintenance
  • Design and build out of new client’s infrastructure leveraging virtualization and SAN back end
  • Day to day operations and maintenance of our 15,000 Sq. Ft data center and disaster recovery site, to include multipath internet and DS3 WAN failover
  • Vendor Selection, writing and replying to RFP’s and RFQ’s
  • Software purchase negations
  • Dispatch for eight engineer helpdesk managing 400+ servers and 1000+ end users

Network Administrator

Confidential, Fairfax, VA

Responsibilities:

  • Resolve all Tier I issues from clients
  • Assemble and prepare servers and workstations
  • Maintain network hardware such as switches and routers
  • Configure network hardware (switches and routers)

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