EMPLOYMENT GOAL:

I seek contract employment and request your consideration as a Program Manager, Project Manager or any other position where you feel my experience brings value to your company.

SUMMARY:

• Experience managing IDIQs, BPAs and Task Orders and the ability to provide quality results on time.
• Proven ability in developing contract documentation to include SOW/SOO/PWS's and terms and conditions and monitoring contract performance in accordance with approved documents.
• Experience in managing multiple types of medium to large contracts including Fixed Price, Cost Reimbursable, and Time & Material.
• Experience managing P&L for a mid - size to large decentralized organizations.
• Skills to drive the identification, capture and implementation of business opportunities.
• Proven track record for business growth and client satisfaction .
• Strong customer relationship management.
• Strong understanding of the development life cycle for enterprise software products, with knowledge of both Agile and traditional project management practices. Able to blend and “right-size” these practices to fit the project and business need.
• Proven ability to manage large matrixed/non-matrixed teams from technical, programmatic, contractual and vendor partners.
• Experience using a combination of lean and agile practices to help Teams succeed and organizations evolve.
• Proficient at leading meetings with different audiences (senior management, technical and business Teams) and driving next steps.
• Experience in interacting and communicating with Sr. Leadership, business and technology stakeholders.
• Skills to direct recruitment and hiring as necessary to maintain staffing level, and to meet long-term needs and surge requirements
• Skills in developing and managing integrated master schedules
• Skills to ensure resource allocation needs are met across the program area and ensure the professional development of personnel.
• Proven ability to supervise and approve the preparation and submission of business planning information including budgets (revenue, costs, and profit projections), cost estimates, and investment funds requests
• Proven ability to manage overall execution of business area programs and projects: achieving revenue goals and program cost, schedule and technical milestones
• Proven ability to interface with and actively participate with customer senior management and executives.
• Proven ability to lead and manage distributed groups and to work very closely with the Business Development Directors and the Technical Services team to ensure the program area's business growth and client satisfaction.
• Proven ability to contribute to the determination of costing solutions and participate in significant aspects of the financial assessment.
• Proven ability to conduct monthly portfolio/program/project reviews against plans (direct labor, revenue, profit, discretionary spending, accounts receivable, etc.).
• Exceptional listening, creative, and deductive listening skills.
• Ability to think clearly and act under pressure.
• Skills in the selection, development, and management of program and business delivery staff, with the track record of consistently identifying, developing, and mentoring functional and operational members/leaders.
• Possesses strong communication skills, both orally and written.
• Experienced at adapting leadership style in divergent situations with multiple stakeholders.

WORK HISTORY:

Confidential, Alexandria, VA

IT Program Manager

Responsibilities:

• Define the Agile approach, principles and practices
• Assist teams implement Agile development approaches
• Prepares high-level and detailed program plans, portfolio/program roadmaps, establishes long and short-range program goals and objectives, monitors progress, reviews, approves/disapproves deliverables and SDLC Stage Gate Reviews, and oversees a wide range of assignments including portfolio and program development and operational planning and oversight.
• Responsible for the successful cost, schedule, and performance of portfolio programs and projects.
• Identifies, develops, and applies portfolio, program and project management best practices.
• Ensures the effective use of Project Management Information Systems (PMIS) tool comprised of MS Project 2013 Server and SharePoint 2013 to manage portfolios, programs and projects execution.
• Plans and implements actions by program/project teams to define and implement technical solutions and meet quality requirements for project/program products and services. Serves as principal customer interface.
• Provides leadership and direction to personnel performing complex tasks to satisfy program deliverables.
• Develops and maintains the portfolio/program level Integrated Master Schedule.
• Determines ability to execute based on available and planned increases in staff to include acquiring contractor support to close short-term resource gaps.
• Communicates openly with customers and critical partners throughout the project life cycle, ensuring customer satisfaction with the process, progress and results.
• Coordinates, communicates, and integrates project and program activities. Aligns IT programs to agency strategic goals through identified portfolios.
• Serves as the Task Order Manager and performs as the main point of contact for the Contracting Officer’s Representative (COR).
• Develops Request for Information, Statements of Work and Statements of Objectives
• Directly contributes to program efforts in several areas, including cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities.
• Ensures proper performance of tasks necessary to ensure the most efficient and effective execution of contracts.
• Facilitates the creation and updates to business cases and program plans to meet the Office of Management and Budget (OMB) and Department of Commerce (DOC) CPIC requirements.
• Ensures that Department of Commerce (DOC), Office of Management and Budget (OMB) reports are accurate. Coordinates risks, issues, accomplishments, funding, etc. Develops other external reporting reports to entities such as the General Accounting Office (GAO), White House, Congress, etc.
• Performs Earned Value Management (EVM).
• Maintains the inventory of funded work within their assigned Program(s).
• Forecasts budgets in accordance with the OCIO’s prescribed methods and established timelines.
• Ensures budget execution adheres to internal controls and that quarterly funding goals are achieved.
• Submits budget changes in accordance with financial guidelines.
• Facilitates program budget formulation and estimation workshops across two portfolios using both top down and bottoms up estimations.
• Meets financial objectives by forecasting requirements; preparing annual budgets; scheduling expenditures; analyzing variances and initiating corrective actions.
• Leads in-depth reviews of projects ensuring schedules are up to date and SDLC artifacts are complete, accurate, and relevant and help to ensure EPMS remains the authoritative source for project artifacts and status.
• Leads Portfolio, Program and Project Risk Management Reviews.
• Escalates issues and risks to executives and ensures that these issues and risks are mitigated in such a way that system development plans are not adversely affected.
• Prepares and presents Executive/Senior Management Portfolio Dashboards and Presentations.
• Leads weekly Portfolio Product Deployment Readiness Assessment Meetings

Confidential, Washington, DC

IT Project Manager/Scrum Master

Responsibilities:

• Empowered teams to self-organize and grow cross-functionality
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Communicated with other management, engineers, product managers and support specialists on product issues
• Served as Contracting Officer’s Representative (COR) and performed as the main point of contact for the Contracting Officer (CO) and Contractors’ senior management.
• Developed OPM's Health Claims Data Warehouse Program (HCDW) Acquisition Strategy and Plan.
• Developed OPM's Health Claims Data Warehouse Program Statement of Objectives.
• Supported agency in the development of the program's Request for Proposal.
• Developed HCDW Executive Steering Committee (ESC) Charter and facilitated ESC Monthly Meetings.
• Led the planning, assessmen t and implementation of the OPM's Capital Planning and Investment Control (CPIC) for the Health Claims Data Warehouse investment.
• Facilitated the creation and updates to business cases and program plans to meet the Office of Management and Budget (OMB) and OPM CPIC requirements.
• Established and monitored compliance with SDLC program and project management standards, policies, procedures, and templates.
• Managed shared resources across task areas in order to efficiently achieve all project objectives on time and within budget.
• Monitored contractors' progress in fulfilling the technical requirements specified in their contracts.
• Ensured that all required documentation and data were submitted in accordance with the procurement deliverable schedule.
• Informed the contracting officer of contractor failure to fulfill contractual requirements.
• Collaborated with executive leadership to develop and deploy new project, program, and portfolio skills / capabilities, standards, methods and tools.
• Provided thought leadership to best practices in delivery leadership using experience leading large complex initiatives.
• Managed the Program Management Office (PMO) and project managers and ensured deliverables were aligned with business and IT drivers and that program plans maximized efficiency to drive business value.
• Facilitated and led governance discussions with senior IT and business managers and executives.
• Established and maintained clear roles, responsibilities and deliverables for project team members.
• Monitored and understood team and individual capacity and contributions. Provided feedback to resource managers.
• Managed communication plan, including reporting and presentations, to keep stakeholders apprised on project status.
• Collaborated with clients and other stakeholders. Managed and consulted to ensure that delivery expectations were developed, managed, and met.
• Monitored and managed budget, scope, structure, schedules, and processes of the program.
• Planned, tracked, and reported labor requirements and hours, and identified the critical path to manage Earned Value for each task; track and manage funding and expenses; as well as problem tracking, reporting, and resolution.
• Ensured program team understood control measures in place.
• Monitored, controlled and managed overall program execution.
• Managed significant deviations, identified opportunities for increased effectiveness, and minimized risk.
• Ensured adherence to deliverables and quality measures.
• Drove programs and projects to completion.
• Proactively provided strong leadership and program management structure.

Confidential, Arlington, VA

IT Program Manager

Responsibilities:

• Developed, implemented and maintained program/project risk management plans, risk registers, and coordinated the development of mitigation and contingency strategies.
• Developed, implemented and maintained program/project configuration and change management plans to track system configuration and maintain version control.
• Developed system security plans and system contingency plans.
• Conducted Privacy Impact Assessments.
• Developed and implemented program/project management processes and templates.

Confidential, Washington, DC

IT Program Manager / Program Management Office (PMO) Manager

Responsibilities:

• Acted as the overall lead, manager and administrator for the PMO.
• Served as the primary interface and point of contact with government program authorities and stakeholders.
• Acted as primary liaison and meeting facilitator across multiple, diverse stakeholders; ensure that meetings are run smoothly and stakeholders are engaged in respective projects.
• Developed and maintained the portfolio of projects for the program.
• Supervised project operations by developing procedures, planning and directing execution of the requirements gathering, technical, and document development process. Reported progress to all stakeholders per established procedures.
• Created and managed to a project management plans (PMP), schedules, developed briefing materials, and created operational needs assessments, Concept of Operations documents, operational and business requirements, visual prototypes, roll out and migration plans, stakeholder communications plans, and procurement packages for implementation of solutions.
• Managed projects in accordance with the client’s Software Development Life-Cycle (SDLC) methodology.
• Analyzed customer requests and developed innovative design solutions that in corporate business process re-engineering, reporting, COTS products, and met stakeholder needs.
• Assisted government project managers in identifying technical risks and opportunities for each project individually and for the portfolio of Large Bank OCIO projects (potentially generated by interdependencies); ensure the risks are managed in accordance with the Large Bank PMO procedures and industry best practices.
• Provided coordination/collaboration between Large Bank OCIO projects and resolution of conflicts.
• Developed and maintained the integrated master schedule.
• Developed and maintained the integrated Large Bank OCIO Risk Management Plan.
• Established a lessons learned repository for all projects as well for the Program Management Office.
• Developed and maintained a centralized Program Management Information System (PMIS) for the Large Bank OCIO project delivery artifacts.
• Provided expert advice on current best practices appropriate for Large Bank OCIO projects and program/project management.
• Worked with resources in Confidential Data Management, OCIO Technical Architecture, and other Confidential entities on an as needed basis.
• Provided coaching to junior staff.

Confidential, Washington, DC

Program Management Office (PMO) Manager

Responsibilities:

• Established the PMO for new implementation and delivery initiatives.
• Directed functions and resources of the PMO.
• Oversaw the integration of implementation work plans and schedules, deliverables and milestones.
• Integrated project governance and project management methodologies, across direct and matrixed project teams.
• Facilitated governance and project management training of project team members, including customer team members.
• Responsible for development of and communication of project status communications, dashboards and metrics.
• Coordinated with senior leadership and group executives to successfully deliver project initiatives. Communicated with multiple levels of customer leadership regarding PMO functions, project deliverables and progress.
• Worked on complex issues where analysis of situations or data was required.
• Participated in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Coordinated and facilitated discussions between vendors, Business Units and IT personnel for the development, testing, implementation, integration, and interface development to existing systems.
• Ensured budgets and schedules met corporate requirements.
• Regularly interacted with senior management and executives on matters concerning functional areas, divisions, and/or customers.
• Developed people within the PMO.
• Developed overall budget and staffing plans, formulated project budgets; prepared all business and project plans; prepared budget documentation.
• Resolved cross federal-agency issues.
• Provided guidance and advice to the Director and project work teams; executed and controlled project initiatives and evaluated project progress.
• Developed the eRulemaking Business Case (OMB A-11 Circular Exhibit 300B) and coordinated the submittal to OMB.
• Developed the eRulemaking Project Plan and coordinated its submittal to OMB.
• Developed the eRulemaking Governance Board Charter.
• Developed the eRulemaking cross-federal agency Business Process Reengineering (BPR) Questionnaire and led the BPR effort across 200 plus agencies involved in the rulemaking process.

Confidential, Redmond, WA

Solutions Integration Leader

Responsibilities:

• Region Profit and Loss.
• Revenue Forecast Accuracy.
• Strategic Planning.
• Capture Management/Proposal Development
• Strategic Relationship Development.
• Stakeholder Management.
• Vendor Relationship Management.
• Organization Building and Management.
• Development of Vertical and Customer Markets.
• Portfolio Management.
• Program Management Office.
• Solutions Design and Implementation.
• Workforce Technical & Professional Skills Development.
• ROI Development for all clients.
• Established the region's Program Management Office.
• Developed and presented federal, state, and commercial proposals in response to request for proposals, as well as, unsolicited proposals.
• Directed strategic initiatives, project portfolios, and technical staff (through project managers) to achieve strategic business initiatives. Maintained the technology/business alignment, identified and gained support for initiatives that crossed organizational boundaries and drove planning processes.
• Implemented and supported a wide variety of strategic facilities and capacity related projects.
• Assisted in prioritization process and allocation of resources appropriately.
• Planned and executed projects, including development and implementation of projects plans, problem resolution and developing and maintaining relationships with client organizations.
• Identified new areas of opportunity and designed potential solutions.
• Served as a liaison between multiple cross-functional areas.
• Provided project management training by developing and/or preparing instructional materials and delivering training in a classroom session or through other training vehicles.
• Coordinated and developed executive level presentations.
• Transformed a 4-state sales-region from a voice product and service region into an information technology (voice, data, video, secure networks) solutions and services region by leveraging and expanding core competencies into select markets.
• Systems Integration - Developed and implemented PM processes for the design and installation of IT business systems to include requirements definition, engineering design, design validation/ verification, configuration management, installation, and customer follow-up.
• Project Managed Professional Services engagements: Complete IT/Telecom consulting, assessment and customization services including needs analysis, systems integration and custom application development for:
• Customer Interactions (including CRM, CTI and Contact Centers). Complete enterprise wide solutions for: Sales force automation, Customer service and support, Marketing automation, Field services, internal helpdesks.
• Data Infrastructure (including network management, security, meta-directory, and VoIP).
• Managed the resources to create and maintain highly integrated voice, data, multimedia and IP networks: Advanced network security, Network design and management, Voice over data networks, Process consulting.

Confidential, Phoenix, AZ

Director, Professional Services

Responsibilities:

• Led and managed a technical workforce of approximately 65 professional men and women - statewide, and managed an annual operating budget of $12M.
• Established the CIO’s Program Management Office.
• Established and monitored compliance with SDLC program and project management standards, policies, procedures, and templates.
• Provided subject matter expertise in Corporate Program/Project Methodology
• Developed acquisition strategies, acquisition plans, statements of work and objectives, and Requests for Information/Proposals.
• Developed and maintained the Technology Master Plan and insured that it aligned with Corporate Technology plans.
• Evaluated project life cycle results achieved versus results expected.
• Provided project management training by developing and/or preparing instructional materials and delivering training in a classroom session or through other training vehicles.
• Coordinated the development of executive level presentations.
• Maintained distribution lists for the purposes of implementing IT department communications.
• Participated in developing departmental guidelines, policies and operations, including project governance.
• Developed and implemented PM processes for the design, installation, and maintenance of large scale IT systems to include requirements definition, engineering design, design validation/verification, configuration management, installation, and customer follow-up.
• Implemented an IT workforce Technical Certification & Professionalization Program aimed at increasing and maintaining technical IT competencies within the department.
• Implemented the State's first Technology Refresh and Old-Technology Disposal Program. Worked with Confidential 's Chief of Staff, State CIO, and the Governor's Office of Strategic Planning & Budgeting on preparing budget proposal and operational/technical justification (written and formal presentation package). Testified before the State's Joint Legislative Budget Committee (JLBC).
• Interpreted IT security policy, guidelines, and procedures for systems and applications requiring differing security controls. Developed, implemented, and coordinated activities designed to ensure, protect, and restore IT systems, services, and capabilities. Ensured the continuing accessibility and availability of variety of mission critical applications. Evaluated, recommended for acquisition, implemented, and disseminated IT security tools, procedures, and practices to protect information assets.
• Scheduled and conducted special security studies, analyses, surveys, and reviews of IT systems to assure that appropriate levels of safeguards existed to protect against perceived threats. Updated the organization's contingency and disaster recovery plans to respond to new security requirements or changes in the IT architecture. Identified and specified information systems security requirements.

Confidential, Bothell, WA

International Program Manager

Responsibilities:

• Provided cross-cutting and program-wide support to the client, task leads and team members.
• Managed shared resources across task areas in order to efficiently achieve all project objectives on time and within budget.
• Provided quality assurance for all deliverables.
• Managed overall project budget.
• Identified and developed project management methodologies, best practices and standards.
• Coached, mentored, trained and provided oversight for the project and team.
• Monitored compliance with project management standards, polices, procedures, and templates.
• Developed and managed project policies, procedures, templates, and other shared documentation.
• Coordinated communication across Task Areas and with the client.
• Researched, evaluated, and recommended model strategies for policy and project/program implementation.
• Provided strategic guidance and feedback to the team on issues relating to policy and program implementation.
• Partnered with colleagues and client to investigate problems and define solution approaches.
• Participated in a variety of meetings to integrate activities, communicate strategic guidance to team members, resolve issues, and provide subject matter expertise as needed.
• Interfaced with other Project Managers and/or Leads to escalate relevant decisions and unresolved issues, and recommended appropriate courses of action.
• Primary customers included international telephone, satellite and cable operators from around the world.