SUMMARY:

• Professional Project Manager with 10+ years of Information Technology experience with emphasis in managing large scale telecommunications projects.
• This in addition to the experience I’ve gained in various roles, has exposed me to many different technologies and management philosophies.
• Accustomed to functioning in traditional project management, service management, Agile or blended work environments.
• I also eagerly embrace opportunities to expand my overall work experience and management knowledge.

SKILLS& EXPERTISE:

Large Complex Implementations, Vendor Management, Project Management, Quality Assurance, MS Office, Visio, Adobe Illustrator, Resource management, Change Management, Training, Integration, Rollout Management, Project Planning, Team Oriented Motivator, Strong Written & Analytical Skills, Maximo, MS SharePoint, ALdea, Maximo, Clarity, Ariba Spend Management, Nexus, Discovery, Planview

EXPERIENCE:

Confidential, Roseland, NJ

Sr. Project/Program Manager

Responsibilities:

• Oversee SBS business units program of Voice related projects (IVR, Agent Desktop Apps, Call Center Voice Functionality, Routing, Reporting)
• Present program level status to internal/external stakeholders and executive level staff
• Define, manage, report status and deliver on assigned projects
• Lead cross functional teams negotiating tradeoffs between cost, scope & time
• Act as the point of contact with program teams, business unit leadership, and third party vendors

Confidential, Roseland, NJ

Project Manager

Responsibilities:

• Manage concurrent Interactive Voice Response (IVR) projects through the Software Development Life Cycle (SDLC)
• Gather and build requirements, create milestone schedules, and publish cost sizing
• Detailed project plan creation to accurately track project progress and milestone completion
• Schedule regular technical team meetings to drive the timely completion of tracked tasks
• Track & log action items, issues, risks and scope changes for the life of the project
• Weekly updates of PowerPoint scorecards giving our stakeholders and executive staff a transparent view of key accomplishments, upcoming milestones, issues and risks of each managed project
• Maintain project related documentation on our SharePoint site allowing easy access for all parties

Confidential, New York, NY

Implementation Engineer

Responsibilities:

• End to end management of multiple concurrent technology infrastructure projects
• Responsible for the creation of the Work Breakdown Structure(WBS) to accurately define the scope, targeted schedule dates, and estimated cost of the project
• Successfully drive the completion of project scope and on time delivery of project deliverables
• Maintain established project budget
• Consistently communicate project status to stakeholders and senior executive staff via email, weekly status meetings and client facing interaction
• Meet SLA’s while providing outstanding customer service
• Change management
• Technology management experience: VoIP, Web App Migrations, Technology Implementation, WIP/VIP/DNS Adds/Modifications/Deletes, Infrastructure build out/Decommissioning, Circuit Upgrades/Decommissioning, Security Services(firewall, IDS, Proxy, Load Balancing, WAF)

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Manage Hewlett Packard contracted transformation teams responsible for all phases of development, design, testing and implementation of Cisco Unified Communications (software/hardware) throughout Confidential, Countrywide and Confidential Enterprise and Consumer locations
• Oversee the deployment of Cisco VoIP phones on the Confidential IPT Implementation Project(Directed the deployment of over 60,000 Cisco IP Phones to date nationwide)
• Direct the implementation of Nice Recording, IP Turret QOS upgrades, Auto Attendants and IVR
• Conduct the conversion of high profile sites from Avaya Definity phone systems(IP & Digital phone sets) to Cisco IP Telephony(Sites: 2 & 4 Confidential, Broadway, and Exchange Place, Teleport Data Center)
• Identify and track risks throughout the life cycle of the project
• Direct the application of the accepted response plans
• Weekly communications/meetings to report the overall status of the project(accomplishments, issues, & risks) to Sr. management, stakeholders and our clients
• Oversee the proper installation of Cisco Voice software & equipment upgrades( VARs(Cisco 3800 Series Routers), Confidential, 7900 & 9900 series Cisco VoIP Phones and all related cabling, Call Manager, Unity)
• Manage 3rd party vendors responsible for installing new cabling, landing of Local & Long Distance PRI circuits, Legacy PBX programming/administrating

Confidential, Irving, Tx

Project Manager

Responsibilities:

• Manage 5 - 30 person onsite installation crews during different stages of VoIP conversion project for Confidential
• Specialize in Deployment of sites housing 1000 or more phones, High Profile Regional & Metro Sites, Disaster Recovery sites, and Trader locations
• Establish and continually update deployment methods and procedures that improve the overall field technician team efficiency
• Lead team of experienced technicians and Network Engineers during Site Validations, Site Readiness, Equipment Deployment & Site Cut Over events for Confidential Enterprise locations Nationwide
• Administer customer support remote & onsite of application/network / hardware issues
• Oversee the onsite installation of applications & hardware

Confidential, Irving, Tx

SME/PM

Responsibilities:

• Install Cisco3745 routers, 3550 switches, Confidential voice gateways & APC2200 backups power supplies Confidential Consumer Sites
• Perform Circuit turn up procedures
• Cross connect all analog devices to Cisco Confidential via 110 block
• Evaluate VoIP network stability thru meticulous testing of system features and functionality
• Provide onsite support & basic feature training for our client after each site has been converted to Cisco IP Telephony
• Create floor plans, using Visio or Adobe Illustrator, that provide the existing location of every phone line and the client associated with each line
• Build user accounts thru Active Directory
• Basic 7900 series phone configuration via Call Manager
• Coordinate inventory count and deployment of Cisco 7900 series VOIP phones
• Mentor SME’s & Sr. Technicians on proper VoIP transformation procedures