SUMMARY:

• Decisive, action - oriented and results-focused Financial and Technical Project manager with 14 years of experience in the Financial and Telecom industry with 10 Project Management.
• Offer outstanding PM talents in Data Center Network Hardware and Software upgrades, Finance, Information Systems, Agile Project Management, and Telecommunications.
• Demonstrated success in Technical Project Management, Client Management, resource loading (recruiting/staffing), resource leveling (sharing resources), team building, team consensus, budget management, developing project scope, timelines, customer relationships, cost avoidance, continuous design improvements and conducting status meetings and customer reviews.
• Driven by new challenges and a desire to be successful in all endeavors. Immensely enjoy navigating through all aspects of complex projects.

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta,GA

Sr Project Manager

• Managing the end-to-end instrumentation of the DT APM Tool in the Mainframe environment. Coordinating activities of 15 team members and 1 vendor with a budget of $6mil
• Managing the end-to-end instrumentation of the DT NPM Tool on the Top Critical Applications and Infrastructure. Coordinating activities of 43 team members and 1 vendor with a budget of $8mil
• Managing the end-to-end instrumentation of the DT Synthetic Transactions Tool on the Top Critical Applications. Coordinating activities of 33 team members and 1 vendor with a budget of $7mil

Confidential,Atlanta,GA

Technical Project Manager

• Managing the Home as a Hot Spot project increasing the Cox Wifi footprint from 11k to 900k. Completed the business and systems requirements for solution definition. Coordinated efforts between Engineering and Ops to complete quarterly capacity forecasts to ensure soundness of the solution. Managed scope creep and any scope changes that were approved by the client. Tracked and managed 2015 and 16 spend against forecasts. Completed weekly reports to ensure that the business was kept up to speed on status. Overall, I coordinated the tasks of nearly 50 cross-functional resources, 3 vendors, and managed a budget of $7mil
• Managed the infrastructure upgrade for the 5 database projects under Project Freeze. Coordinated the activities of 40 + resources and a budget of $2.1mil
• Equipment upgrade and upgrading the software to Oracle 11G, email migration
• Upgrade Cox Residential and Business databases from 10 G to 11 G and determine upgrade path for directory masters
• Validate upgrade path for ABDB databases (Residential and CB)
• Update existing message store databases from 11.2.0.3 to 11.2.0.4
• Upgrade current equipment and software version to 5.0
• Managed the Device Add for the SA platform as well as the migration for SA from Teamsite to AEM. This is a continuing BAU effort that occurs several times throughout the year
• Managed the continuous evolution of Cox iTools portal. This includes new releases, break fixes, Usage Based Billing upgrade, and Cox Security Suite - McAfee refresh. Coordinated up to 20 resources Confidential different phases and a budget totaling $2.5mil
• Successfully managed and completed the database upgrade for CABS (Carrier Access Billing System). This included working with supply chain to procure VMs to provide capacity for the forecasted data flow for new platform, coordinating the actions of 15 resources and 4 vendors, and managing a budget of $1.1 mil. CABS maintains billing information for over 34K circuits, processes more than 10B call records a year, and manages all related carrier billing, dispute, and collections transactions
• Managing the implementation of the AEM based knowledge management platform from our current KANA IQ platform. Managing and coordinating the efforts of 4 clients, and 10 separate teams to successfully complete a VM infrastructure upgrade, integrating different platforms to the new UKM, and completing a defect resolution pilot.
• Managed the continuous evolution of the IBN platform providing a network based browser messaging solution to all Cox High Speed Internet subscribers. Coordinated key tasks and activities for 12 resources with a budget of $500k
• This is the network deployment requirement of Cox participating in the Cablelabs Cross-ISP Streaming Media initiative. This project included teaming up with Cablelabs and Deepfield resources to decommission the Procera analytics platform and installing new servers. Coordinated activities of 7 team members and 8 vendors with a budget of $200K

Confidential,Atlanta,GA

Senior Technical Project Manager

• Consolidated various networks from Confidential &T’s past mergers on the Bearer and OAM platforms to create a Gold Standard per platform. Managed the next generation routing network with new designs mandated to mitigate the shortcomings of the legacy platforms in order to decrease latency and increase capacity for applications and services. This includes new routing scheme certified by the Confidential &T lab that utilizes Juniper and Cisco equipment. Managing a total budget of $2.6 mil with a 40+ member cross-functional team of engineers, PMs, solutions architects, and technicians.
• Managing the APN DNS Admin Enhancement DRAGON project which will provide Technology Planning & Engineering a better tool to administer the Mobility DNS records. Also managing the Data Collection Enablement project which will provide a more efficient data collection solution for Confidential &T’s BIG DATA product. Completed the APN DNS Load Balancing project which provided Confidential a new method to load balance Confidential &T Wireless Data traffic across different service zone technologies such that traffic is proportionally sent to the different technologies based on their respective capacities. Completed the VoLTE DNS Change project to help support the VoLTE Wave 1 launch. Managed a total budget of $3.9 million and 18+ member cross-functional team members per project
• Managed the continuous evolution of Confidential &T’s CPM (Cisco Policy Manager) rollouts. This included various versions of CPM on 2 different platforms, their hardware and software upgrades, as well as rollouts for bug fixes Confidential 12 National Data Centers. Completed the deployment of CPM 5.1, PCRF Traffic Migration to IT CM and currently managing the OMS C240 Server upgrade for PCRF and PCRF 7.0 deployment. Total program budget has totaled $26.7 million and 30+ member cross-functional team.
• Managed and completed the build of the Carrier Application/Access zone for services that support VoLTE and Confidential &T’s Mobility subscriber infrastructure. Managed and coordinated the work of a cross-functional national team of over 60 individuals which included engineers, project managers, and technical specialist. This effort includes creating a design built and tested in the lab before being implemented in production. Managed a budget of over $15mil.
• Lead the effort to upgrade the Confidential &T RADIUS platform from CAR 4.1 to CAR 6.X.
• Lead the effort to add pairs of SRX firewalls to the National Data Centers.
• Lead the effort to upgrade the links between OA&M and IT.

Confidential,Richmond,VA

Senior Project Manager-Contract

• Established and lead the historical data sourcing projects to source data necessary to support the initial risk parameter model and segmentation development. Direct the efforts of the data analysts to source and load data into SASDome and validate the sourced data against known sources. Initiate the development of the Issue Remediation plan with IT for gap and risk mitigation. Manage project workflows, dependencies, milestones, deliverables, communication and project plans
• Lead the development of the supporting policies and procedures project for the Retail Credit work stream. Track the definition of approaches to key processes necessary to support the advance systems. Manage the alignment of the Retail Credit projects with various horizontal efforts across the program including Basel II Architecture, Data Governance, Capital Calculation team, Basel II PMO, and Basel Compliance Management team. Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential,St. Petersburg,FL

Credit Project Manager III

• Assessed project feasibility, gathered business requirements, and executed project plans for various business groups.
• Monitored, controlled, updated, and coordinated adjustments to existing projects ensuring that status was communicated through relevant reports and logs.
• Executed complex programming through use of management / analytic tools and collaborated effectively with First Data in managing multiple priorities and projects.
• Generated operational efficiencies and process improvement for company by facilitating creation / enhancement of First Data Product Control File to build new credit card programs that met client specifications.
• Maximized the company’s reputation and profitability by successfully managing a $700 million portfolio Agent Bank Transfer.
• Facilitate meetings between client and First Data stakeholders in order to customize solutions to fit the needs of the client.
• Used SDLC Methodology to create new Credit Programs for a converting client on the PCF platform.
• Interacted effectively and tactfully with senior managers and other key personnel and facilitated meetings / presentations utilizing various audio / visual aids
• Identified, tracked, managed and resolved project issues
• Proactively managed scope to ensure that only what was agreed to is delivered, unless changes are approved through change control
• Defined and collected metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable
• Managed the overall schedule to ensure work is assigned and completed on time and within budget
• Set reasonable, challenging and clear expectations for project team, vendors and clients, and holding them accountable for meeting the expectations including providing good performance feedback to all stakeholders

Confidential, Tampa,FL

Service Fulfillment Specialist III/Project Analyst

• Utilized stellar management skills and discipline to make sure that the project team follow the standard processes and procedures
• Reviewed client applications and determined product eligibility.
• Collaborated with sales office team to identify process improvement opportunities.