EXECUTIVE SUMMARY:

Telecommunications SME with over 20 years of experience focused in the carrier space and providing technical consulting services to both the government and private sectors.

AREAS OF EXPERTISE INCLUDE:

Wireline/Wireless, PSTN, TDM, Signaling Technologies, IP Telephony, Lawful Intercept and Public Safety.

EXPERIENCE:

Project Coordinator

Confidential, Herndon, VA

Responsibilities:

• Prepare assigned customer orders for switch conversion within required time frames
• Manage individual Salesforce.com orders that represent various states of readiness in order to complete
• Enter complex data into multiple internal systems, adhering to standardized processes

Systems Engineer

Confidential, Silver Spring, MD

Responsibilities:

• Conducted on - site audits of nationwide NWS sites, recording all pertinent data parameters for both enterprise and locally produced/supported products and/or systems
• Produced detailed individual written site visit reports recording all findings subsequent to on-site personnel interviews and data collection; played major role in design and standardization of report
• Produced individual workbooks for network element capture according to project standard and design same
• Performed data manipulation, gap analysis and standardization tasks to refine working database of audited network elements
• Performed ad-hoc queries and table generation to produce individualized and categorized reports
• Interfaced with Confidential personnel to report project status and pertinent findings
• Produced detailed narratives for inclusion into final phase reports delivered to Confidential leadership

Public Safety Telephony SME

Confidential, New York, NY

Responsibilities:

• Performed analysis and documentation of existing NYC 911 network, identifying all Originating Service Providers and associated trunks/sites
• Performed analysis and documentation of all existing 911 Ancillary Systems for inclusion into Next-Gen transition plan
• Compiled Confidential 1-1 requirements list and categorize by core dependencies for Confidential /RFP initiation
• Provided input to Confidential 1-1 Confidential creation

Senior Consultant

Confidential, Broomfield, CO

Responsibilities:

• Consulted with senior managers and business process stakeholders to identify key day 1 post-close and beyond network management integration points
• Performed gap analysis for disparate network processes to identify needed network integration support plans

Telecommunications SME

Confidential, Washington, DC

Responsibilities:

• Created detailed written technology assessments related to Confidential applications to transfer and/or start new telecommunications services
• Identified and explained key areas of concern related to telecommunications technology vulnerabilities and their potential impact to national security equities under foreign control/ownership
• Assessed telecommunications carriers’ lawful intercept technology solutions to ensure Confidential regulatory compliance according to categories of service
• Developed and maintained tailored triage questionnaires according to categories of telecommunications services and technologies
• Conducted company compliance reviews for National Security Agreements ( Confidential ) to ensure the effectiveness of mitigation measures
• Provided on-location technical support to attorneys when conducting Confidential company compliance site visits
• Performed reviews of Confidential company deliverables, security incident reports and other official requests to identify areas of concern and/or possible non-compliance
• Maintained up-to-date knowledge of new technologies through research and trade show participation
• Provided administrative support as needed

VoIP Engineer

Confidential, Philadelphia, PA

Responsibilities:

• Conducted test account provisioning for IPUnity and Openwave voicemail platforms to set up and test system functionality from user/administrative GUIs and IVR menus
• Performed provisioning and service changes of cable telephony customer premise equipment including Arris and Motorola MTAs
• Used Broadband Access Center for Cable platform to import and load MTAs with Class of Service profiles and associated boot/configuration files
• Utilized Agilent voice quality tester (VQT), SAGE and Minacom equipment to obtain and document time, delay and echo measurements
• Used Confidential software and SS8 platform to test and document law enforcement wire-tapping functionality
• Tested SNMP functionality and the ability of the network to obtain and record real-time MTA events using Auspice VSM platform
• Performed fax and modem communications testing for both on and off-net scenarios and documented results
• Utilized INET Spectra test set to track, verify and record proper SS7 messaging from VoIP network to off-net circuit switched equipment
• Ensured network compliance, compatibility and interoperability with PSTN
• Provided supporting documentation for test cases including billing and call detail records
• Addressed and resolved trouble issues and test case failures
• Reported regular status of test cases and overview of certification progress including open issues to project manager
• Executed a variety of test scenarios including BSR Failover, Bulk Calling, Voice Quality, Fax, Modem, FTP and Data Load
• Utilized Abacus bulk call generator to simulate call volume and interpret measurements
• Used SAGE test sets to perform multiple voice quality and integrity tests
• Conducted modem testing using AutoBERT software and analog modems
• Gathered test data and measurements to determine passing or failing status

Network Analyst

Confidential, Fort Washington, PA

Responsibilities:

• Refined procedures for toll free number administration to create faster and more streamlined provisioning process
• Completed network audit to study and correct improper toll free routing resulting in significant cost savings
• Handled daily toll free number turn-ups and disconnects for on-net, multiple underlying carriers and the national SMS toll free database
• Worked directly with customers to interpret custom toll free routing needs
• Performed Nortel DMS toll free routing and translations configurations
• Provided circuit engineering, price quotes and technical support for data and voice services to customers and sales staff
• Consulted directly with customers to customize cost effective solutions based on voice and data needs
• Conducted traffic studies to identify network cost savings opportunities via trunk group adds, disconnects and augments
• Addressed and resolved network trouble reports
• Served as network operations on-call contact for afterhours support
• Performed equipment maintenance and T1/T3 level DSX panel circuit cross-connects at network switching center

Network Engineer

Confidential, PA

Responsibilities:

• Performed design and optimization of wireless, data and voice networks; provided consulting services related to ASR circuit provisioning, regulatory issues and E911 compliance
• Conducted carrier negotiations and requests for interconnect on behalf of telecommunications clients
• Served as project leader for major network audits for a prominent wireless carrier in the Jackson, MS; Knoxville, TN; Nashville, TN; Little Rock, AK; Birmingham, AL and Mobile, AL markets resulting in significant cost savings
• Created detailed switch and network documentation and reviewed CABS billing for a wide variety of switched and special access circuits
• Developed working relationships with major LECs and IXCs to perform carrier facility disputes, disconnects, installs, trouble resolutions and service changes
• Used LERG database in MS Access to perform queries for client projects
• Conducted extensive carrier tariff research to create detailed reports and cost analysis of carrier product offerings, ensuring best price point for services
• Advised wireless providers on code locations for maximum population coverage per Local Calling Area and Rate Center
• Utilized MapInfo software and carrier data to create plot-sized maps illustrating wireless provider's Mobile Switching Center network layout and Local Calling Area boundaries
• Performed field engineer work at cell sites for E911 compliance testing
• Provisioned Access Services for VoIP based Local Exchange and IXC Carrier interconnection with Verizon switched network
• Utilized Verizon Carrier Services Gateway to place and track Access Service Requests

NOC Manager

Confidential, Philadelphia, PA

Responsibilities:

• Handled all aspects of trouble isolation and resolution for Long Distance, Toll Free, Local and Dedicated Point to Point services by working closely with Customer Service Department, Customers and Carriers
• Provided internal technical support on billing collection and switch access platforms
• Worked interdepartmentally to establish company policy and procedure that created streamlined customer trouble reporting process
• Provided full training and support for staff of Network Operations Center technicians
• Created detailed outage reports for customers and upper management
• Performed corrective action to repair customer circuits
• Identified and prioritized circuit repair issues
• Successfully completed Alcatel Megahub 600E Maintenance and Operations Certification course and developed strong understanding of network voice switching technologies and the PSTN including SS7, fiber optics, DS3, T1, carriers, translations, routing, trunking and CPE

Provisioning Specialist

Confidential, Plymouth Meeting, PA

Responsibilities:

• Performed Tier II customer service and management duties for carrier services from busy call center
• Provided full product support for provisioning and troubleshooting of ISDN (BRI/PRI), T1, Dedicated 56k/64k, Dial-up/Dedicated Internet Access, Web Hosting, Frame Relay, DS3 and CPE
• Managed and maintained web-based GUI system to place and track orders and update status