PROFESSIONAL SUMMARY:

Accomplished IT consultant Project Manager, business analyst and software quality assurance engineer with 8+ years’ experience driving development of complex migration and support solutions while managing project lifecycles in high profile oil & gas companies. Identify needs for new processes and evaluate success of current business processes impacting operations. Provide strategic guidance regarding IT technology and infrastructural enhancements to clients and organizations. Conceptualize and implement processes, systems, and reporting initiatives to track metrics that deliver scalability and reliability. Lead diverse offshore, internal and remote staff across IT, engineering, testing/QA and product design in remote locations. Partner with executive management and provide project risks analysis as well as cost and resource estimates at executive strategy meetings to analyze ideas.

TECHNICAL SKILLS:

• Windows Servers (2003, 2008)
• SDLC/SCRUM project methodologies
• Microsoft SQL Server
• Endur Software
• Linux/Unix/Windows platform applications: Planning, admin and configuration
• SQL and Oracle database
• Object Oriented - C#, Java
• Web application including HTML/CSS programing
• TCP/IP and DNS
• ARIES
• XML Schema and related technologies
• QA performance
• Disaster Recovery
• IT Hardware and Software network infrastructure - Cisco elements.

PROFESSIONAL EXPERIENCE:

Confidential

Project Support Manager

Responsibilities:

• Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
• Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
• Interface between the Project BAs, Functional SMEs and offshore developers to ensure smooth transition of work between onshore and offshore
• Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.
• Implement Disaster Recovery for support Organization.
• Develop the Service Design Package which incorporates the requirements for the Support Model
• Develop a single plan that shows the end-to-end support-related activities
• Worked on various Organizational Change Management applications
• Design and develop training standards and templates for offshore and onsite
• Facilitate the approval of the Support Model within IT&S and stakeholder community
• Align project performance with organizational goals; ensuring project is visible within Trading IT&S organization as well as all service lines are engaged.
• Serve as primary liaison to key stakeholders and develop requirements for global support initiatives.
• Develop Financial Model of application and Service Design Package to in corporate requirements for Support Model.

Confidential

Project Controller/ Sr. Business Analyst

Responsibilities:

• Define project scope, develop project plan and financial model, manage project resources and provide status update to steering committee/PMO
• Reviewing the projects for accuracy and completeness.
• Design reporting standards for the project.
• Monitor the performance and efficiency of the programs and expense incurred in the project.
• Understanding the project concepts and forecasting the requirements of the project accordingly.
• Developed designs execution time-lines, cost analyses and more.
• Identified, tracked, reported and then resolved any issues or problems in a timely manner.
• Communicated any necessary changes to development team.
• Enforced project schedules and deadlines - Managed project resources consistently with given timetable.
• Applied feedback, comments and supervisor input

Confidential

Transition to Support Manager

Responsibilities:

• Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
• Develop the Service Design Package which incorporates the requirements for the Support Model
• Develop the Financial Model for the application facilitate the approval of the Support Model within IT&S and stakeholder community
• Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
• Develop a single plan that shows the end-to-end support-related activities
• Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
• Assist PM with BP’s ITIL control processes such as Incident, Problem, Change, Release and Configuration
• Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
• Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.

Project Manager/ Sr. Business Analyst

Confidential

Responsibilities:

• Defined the manpower, resource requirements and deadlines of the project according to the clients’ objectives.
• Created alternative low-risk strategies for the clients. Coordinated with other teams and departments to carry out
• Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
• Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
• Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
• Developed IT system specifications after evaluating customer’s nature of work and business volume
• Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking

Confidential

Software Quality Assurance Engineer-Test Lead/ Sr. Business Analyst

Responsibilities:

• Designed quality regulations and evaluations based on monitoring of data flow.
• Set and verified standards of quality and testing procedures - Reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs
• Manage project issues, risks and defect tracking
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Software quality assurance and testing experience in a wide variety of environments.
• Functionality, compatibility, reliability, usability, installation, security and related test methodologies.
• Testing of web application, client-server, network, multimedia, and database projects on Windows, Macintosh and UNIX operating systems.
• Leadership roles in creation and execution of QA and testing processes, test strategies and plans, and bug documentation and regression.
• Led testing procedures - Analyzed and modified programming systems whenever necessary (including installing, debugging, encoding, and testing).
• Extensive training in software testing theories and procedures.
• Documented, designed and developed test plans for functionality testing of security devices and web applications. Properly set up windows, UNIX, Linux and Solaris OS computers for client testing and web serving.
• Developed and written test scripts in shell and Perl to automate load testing.
• Design and develop training standards and templates for business users.
• Administered lab, designed and connected networks, and manually installed equipment