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Project Support Manager Resume

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SUMMARY:

  • Project Management & Implementation| Budget Administration & Cost Planning | Partner/Stakeholder Relations | Risk Mitigation & Analytics | Global Team Collaboration | Quality Assurance & Testing | Business Requirement Development| Stakeholder Management| Change Management |Upstream |Midstream |Trading |Risk Management | SAP CRM |Production and Completion | Drilling and Evaluation | Reservoir Engineering | Openlink Endur | Microsoft SQL Server |SAP FICO|SAP MM
  • IT consultant Project Manager, BUSINESS ANALYST AND QA Engineer with 8+ years’ experience driving development of complex migration and support solutions while managing project lifecycles in high profile oil & gas companies. Identify needs for new processes and evaluate success of current business processes impacting operations.
  • Provide strategic guidance regarding IT technology and infrastructural enhancements to clients and organizations.
  • Conceptualize and implement processes, systems, and reporting initiatives to track metrics that deliver scalability and reliability.
  • Lead diverse offshore, internal and remote staff across IT, engineering, testing/QA and product design in remote locations.
  • Partner with executive management and provide project risks analysis as well as cost and resource estimates at executive strategy meetings to analyze ideas.

TECHNICAL PROFICIENCY:

  • Windows Servers (2003, 2008)
  • SDLC/SCRUM project methodologies
  • Microsoft SQL Server
  • Endur Software
  • Linux/Unix/Windows platform applications: Planning, admin and configuration
  • SQL and Oracle database
  • Object Oriented - C#, Java
  • Web application including HTML/CSS programing
  • TCP/IP and DNS
  • XML Schema and related technologies
  • QA performance
  • Disaster Recovery
  • IT Hardware and Software network infrastructure - Cisco elements.

CORE COMPETENCIES:

  • Apply consulting methods to design and implement IT system solutions for clients.
  • Cost to benefit analysis of business network and applications.
  • Excellent analytical and managerial skills
  • Effective communication and ability to manage appropriate dialogue at all organizational levels
  • High level of professionalism - very organized.
  • Excellent oral and written communication skills.
  • Goal-oriented: Creative and proactive.
  • Ability to handle stress
  • Networking skills.
  • Cross-functional team management
  • Change Management
  • Growth-Oriented/ Energetic and Dedicated

PROFESSIONAL EXPERIENCE:

Confidential

Project Support Manager

Responsibilities:

  • Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
  • Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
  • Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.
  • Implement Disaster Recovery for support Organization.
  • Develop the Service Design Package which incorporates the requirements for the Support Model
  • Develop a single plan that shows the end-to-end support-related activities
  • Worked on various Organizational Change Management applications
  • Design and develop training standards and templates for offshore and onsite
  • Facilitate the approval of the Support Model within IT&S and stakeholder community
  • Align project performance with organizational goals; ensuring project is visible within Trading IT&S organization as well as all service lines are engaged.
  • Serve as primary liaison to key stakeholders and develop requirements for global support initiatives.
  • Develop Financial Model of application and Service Design Package to in corporate requirements for Support Model.

Project Controller/ Sr. Business Analyst

Confidential

Responsibilities:

  • Define project scope, develop project plan and financial model, manage project resources and provide status update to steering committee/PMO
  • Reviewing the projects for accuracy and completeness.
  • Design reporting standards for the project.
  • Monitor the performance and efficiency of the programs and expense incurred in the project.
  • Understanding the project concepts and forecasting the requirements of the project accordingly.
  • Developed designs execution time-lines, cost analyses and more.
  • Identified, tracked, reported and then resolved any issues or problems in a timely manner.
  • Communicated any necessary changes to development team.
  • Enforced project schedules and deadlines - Managed project resources consistently with given timetable.
  • Applied feedback, comments and supervisor input

Confidential

Transition to Support Manager

Responsibilities:

  • Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
  • Develop the Service Design Package which incorporates the requirements for the Support Model
  • Develop the Financial Model for the application facilitate the approval of the Support Model within IT&S and stakeholder community
  • Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
  • Develop a single plan that shows the end-to-end support-related activities
  • Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
  • Assist PM with BP’s ITIL control processes such as Incident, Problem, Change, Release and Configuration
  • Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
  • Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.

Project Manager/ Sr. Business Analyst

Confidential

Responsibilities:

  • Defined the manpower, resource requirements and deadlines of the project according to the clients’ objectives.
  • Created alternative low-risk strategies for the clients. Coordinated with other teams and departments to carry out
  • Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
  • Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
  • Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
  • Developed IT system specifications after evaluating customer’s nature of work and business volume
  • Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking

Software Quality Assurance Engineer-Test Lead/ Sr. Business Analyst

Confidential

Responsibilities:

  • Designed quality regulations and evaluations based on monitoring of data flow.
  • Set and verified standards of quality and testing procedures - Reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs
  • Manage project issues, risks and defect tracking
  • Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
  • Software quality assurance and testing experience in a wide variety of environments.
  • Functionality, compatibility, reliability, usability, installation, security and related test methodologies.
  • Testing of web application, client-server, network, multimedia, and database projects on Windows, Macintosh and UNIX operating systems.
  • Leadership roles in creation and execution of QA and testing processes, test strategies and plans, and bug documentation and regression.
  • Led testing procedures - Analyzed and modified programming systems whenever necessary (including installing, debugging, encoding, and testing).
  • Extensive training in software testing theories and procedures.
  • Documented, designed and developed test plans for functionality testing of security devices and web applications. Properly set up windows, UNIX, Linux and Solaris OS computers for client testing and web serving.
  • Developed and written test scripts in shell and Perl to automate load testing.
  • Design and develop training standards and templates for business users.
  • Administered lab, designed and connected networks, and manually installed equipment

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