Project Support Manager Resume
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SUMMARY:
- Project Management & Implementation| Budget Administration & Cost Planning | Partner/Stakeholder Relations | Risk Mitigation & Analytics | Global Team Collaboration | Quality Assurance & Testing | Business Requirement Development| Stakeholder Management| Change Management |Upstream |Midstream |Trading |Risk Management | SAP CRM |Production and Completion | Drilling and Evaluation | Reservoir Engineering | Openlink Endur | Microsoft SQL Server |SAP FICO|SAP MM
- IT consultant Project Manager, BUSINESS ANALYST AND QA Engineer with 8+ years’ experience driving development of complex migration and support solutions while managing project lifecycles in high profile oil & gas companies. Identify needs for new processes and evaluate success of current business processes impacting operations.
- Provide strategic guidance regarding IT technology and infrastructural enhancements to clients and organizations.
- Conceptualize and implement processes, systems, and reporting initiatives to track metrics that deliver scalability and reliability.
- Lead diverse offshore, internal and remote staff across IT, engineering, testing/QA and product design in remote locations.
- Partner with executive management and provide project risks analysis as well as cost and resource estimates at executive strategy meetings to analyze ideas.
TECHNICAL PROFICIENCY:
- Windows Servers (2003, 2008)
- SDLC/SCRUM project methodologies
- Microsoft SQL Server
- Endur Software
- Linux/Unix/Windows platform applications: Planning, admin and configuration
- SQL and Oracle database
- Object Oriented - C#, Java
- Web application including HTML/CSS programing
- TCP/IP and DNS
- XML Schema and related technologies
- QA performance
- Disaster Recovery
- IT Hardware and Software network infrastructure - Cisco elements.
CORE COMPETENCIES:
- Apply consulting methods to design and implement IT system solutions for clients.
- Cost to benefit analysis of business network and applications.
- Excellent analytical and managerial skills
- Effective communication and ability to manage appropriate dialogue at all organizational levels
- High level of professionalism - very organized.
- Excellent oral and written communication skills.
- Goal-oriented: Creative and proactive.
- Ability to handle stress
- Networking skills.
- Cross-functional team management
- Change Management
- Growth-Oriented/ Energetic and Dedicated
PROFESSIONAL EXPERIENCE:
Confidential
Project Support Manager
Responsibilities:
- Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
- Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
- Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.
- Implement Disaster Recovery for support Organization.
- Develop the Service Design Package which incorporates the requirements for the Support Model
- Develop a single plan that shows the end-to-end support-related activities
- Worked on various Organizational Change Management applications
- Design and develop training standards and templates for offshore and onsite
- Facilitate the approval of the Support Model within IT&S and stakeholder community
- Align project performance with organizational goals; ensuring project is visible within Trading IT&S organization as well as all service lines are engaged.
- Serve as primary liaison to key stakeholders and develop requirements for global support initiatives.
- Develop Financial Model of application and Service Design Package to in corporate requirements for Support Model.
Project Controller/ Sr. Business Analyst
Confidential
Responsibilities:
- Define project scope, develop project plan and financial model, manage project resources and provide status update to steering committee/PMO
- Reviewing the projects for accuracy and completeness.
- Design reporting standards for the project.
- Monitor the performance and efficiency of the programs and expense incurred in the project.
- Understanding the project concepts and forecasting the requirements of the project accordingly.
- Developed designs execution time-lines, cost analyses and more.
- Identified, tracked, reported and then resolved any issues or problems in a timely manner.
- Communicated any necessary changes to development team.
- Enforced project schedules and deadlines - Managed project resources consistently with given timetable.
- Applied feedback, comments and supervisor input
Confidential
Transition to Support Manager
Responsibilities:
- Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct
- Develop the Service Design Package which incorporates the requirements for the Support Model
- Develop the Financial Model for the application facilitate the approval of the Support Model within IT&S and stakeholder community
- Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
- Develop a single plan that shows the end-to-end support-related activities
- Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
- Assist PM with BP’s ITIL control processes such as Incident, Problem, Change, Release and Configuration
- Transition a project into IT&S OE support via the IT&S Domain Service Line Leads
- Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support.
Project Manager/ Sr. Business Analyst
Confidential
Responsibilities:
- Defined the manpower, resource requirements and deadlines of the project according to the clients’ objectives.
- Created alternative low-risk strategies for the clients. Coordinated with other teams and departments to carry out
- Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines
- Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.
- Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
- Developed IT system specifications after evaluating customer’s nature of work and business volume
- Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
Software Quality Assurance Engineer-Test Lead/ Sr. Business Analyst
Confidential
Responsibilities:
- Designed quality regulations and evaluations based on monitoring of data flow.
- Set and verified standards of quality and testing procedures - Reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs
- Manage project issues, risks and defect tracking
- Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
- Software quality assurance and testing experience in a wide variety of environments.
- Functionality, compatibility, reliability, usability, installation, security and related test methodologies.
- Testing of web application, client-server, network, multimedia, and database projects on Windows, Macintosh and UNIX operating systems.
- Leadership roles in creation and execution of QA and testing processes, test strategies and plans, and bug documentation and regression.
- Led testing procedures - Analyzed and modified programming systems whenever necessary (including installing, debugging, encoding, and testing).
- Extensive training in software testing theories and procedures.
- Documented, designed and developed test plans for functionality testing of security devices and web applications. Properly set up windows, UNIX, Linux and Solaris OS computers for client testing and web serving.
- Developed and written test scripts in shell and Perl to automate load testing.
- Design and develop training standards and templates for business users.
- Administered lab, designed and connected networks, and manually installed equipment
