SUMMARY:

• Confidential is a PMI Certified Project Management Professional , Scrum Alliance Certified Scrum Master and has 17 years of Information Technology experience, of which 10 years of relevant experience in Program and Project Management.
• He has experience in managing large, complex system development projects with delivering projects on time , within budget and meeting quality objectives .
• He has worked as a Program, Project Manager and led several projects in - line with PMI and Agile Scrum methodologies .
• Relationship / Account Management
• Manages day-to-day client, Global cross-functional interaction
• Sets and manages client, stakeholder expectations
• Develops lasting relationships with client and other external stakeholders.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions
• Continually seeks opportunities to increase customer satisfaction.
• Drives efforts for outsourcing development activities and set up remote development environment.
• Understands & maps client’s requirements / enhancements to the product and provide technical solutions
• P&L Management
• Vendor Management
• Overall Application management - planning, requirements, road-map definition, resource management, application design and evolution, multi-shift work, execution, defect management, metrics/analysis, acceptance/sign-off, and implementation, post-deployment support.
• Budget management, application roadmap definition, release and resource alignment
• Continuous improvements in software testing practices and implementing measures for aligning them with industry best practices
• Facilitates requirement, design, and code reviews and test design sessions involving offshore and onsite resources at various stages of the application development process with complete end-to-end product support.
• Identifies/develops/provides related training needs as required by project team members and scheduling the test environment needs
• Manages all projects (including software development and Infrastructure Management) throughout the Project Planning, Project Initiation, Requirements, Design, Development, Testing, Implementation, Maintenance, and Project Closure phases.
• Guides projects, project staff/resources, technical leads and stakeholders toward achievement of project deliverables.
• Manages project resources and resource plan, identifying and resolving scheduling conflicts and dependencies.
• Ensures projects are delivered in a consistent manner within established PMO standards.
• Leads development of project related documentation (deliverables, work breakdown structure, charter, timelines, critical path, resource plan, etc.) risk evaluation, and budgetary control.
• Defines and manages IT Project deliverables, dependencies, and critical path items and ensures that projects are executed according to approved schedule, scope and budget.
• Develops and tracks to detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans.
• Meets financial objectives by forecasting and estimating project work efforts, preparing Cost Benefit Analyses (CBA), analyzing variances and initiating corrective actions; and managing assigned projects through the annual Plan and Budget process.
• Offshore/Onsite Delivery Management for technical deliverables of concurrent projects.
• Manages of Risks/Issue/Dependencies

TECHNICAL SKILLS:

Languages / Programming: Java, C, AJAX, Visual Basic, SQL, PL SQL, Network, HTML, TCP/IP Programming, Netflow Programming, CSS, COBOL, Webservices, Struts, Spring, Hibernate

Operating Systems: MS Windows 2000/NT/98/95/XP

Databases: MS Access, SQL Server, MySQL, Oracle

Web Technologies: J2EE, JSP, Servlets, Java Beans, Java Swing, XML, JavaScript, ASP

Application Servers: JBoss, Weblogic, Tomcat, MS IIS

Version Controls: VSS, SVN, Clear Case

Project Management: MS Project, CA Clarity, GanttProject, Open workbench

PM Methodologies: PMI, Agile, KANBAN, Scrum

Tools: MS Visio, MS SharePoint, MS Word, MS Excel, RACI Charts, Smart Draw, Crystal Reports, Installer Vise, Quality Center / Test Director, Golden Gate, Oracle Replication, Netview, MRTG, IPSwitch, Concorde, MS Excel, MS Power Point, Microsoft Site Server, Commerce Server, Biztalk, Vignette Story Server, JQuery, CA Spectrum, Amdocs Clarify, MS Outlook, MS Exchange, Lotus Notes, Dominos Server

PROFESSIONAL EXPERIENCE:

Confidential, NJ

IT Program Manager

Environment: Dot Net, SQL Server, SQL Forms, RACI Matrix, MS Project, MS Office, (MS Power Point, MS Excel, MS Word), MS Outlook, MS Visio.

Responsibilities:

• Scope management, schedule development, established risk and mitigation process, and providing ongoing schedule impact analyses.
• Managed all phases, aspects of the project - complete PLM.
• Documented project scopes, goals, resources and deliverables
• Direct and coordinated task-level activities of project staff to ensure that all projects progressed on schedule and within the prescribed budget(s).
• Coached and mentored all project personnel to achieve desired results, project objectives.
• Performed budget analyses, cost estimates, implemented earned value methodologies, and performed related variance analyses
• Complete Release Management including Release planning, training, infrastructure planning, release deployment issue tracking and resolution follow-up, release plan and strategy, release duration, release dependency, release impact, release contacts and resource planning, release milestone and decision gates, release artifacts, release support, release monitoring, release report etc.
• Coordinated Test, Development, and Production team efforts to ensure the availability of resources for current and future projects.
• Managed enterprise class (business critical) applications across multiple data centers in high availability architectures.
• Facilitated Sponsor meetings and capture project requirements and perform lessons learned analysis at project milestones and as project events require.
• Interact with the Project & Business Sponsor to on a daily basis. Provide project options/recommendations and technical guidance.
• Participated in Change Control Board (CCB) meetings to guide/ direct the client regarding project direction. Thorough release management, release labelling, release planning. Conducted formal gate reviews and audit SDLC deliverables. Conducted Quality Management (QM) processes in accordance with the SDLC.
• Produced project reports: project charters, project plans, communication plans, proposals, risk analysis, issue tracking, project timelines, and exit strategies.
• Finalized activities across project teams to formally complete each phase and close out each project
• Created and implemented strong project management culture; managed a challenging customer from “RED” (unacceptable) to “GREEN” (successful) status.
• Worked with senior corporate leadership to perform workforce management and finance functions for a startup global program management organization.
• Selected as Spark leader of the year for delivering, a business critical and complex project, with zero downtime resulting in significant savings in higher customer satisfaction.
• Provided project and program-level management for business, development and deployment activities involving IT/Software services in global network for projects ranging from business applications to network monitoring and management, inventory management, application development and product development.
• Provided program office support for local Orange personnel, extensive external vendor consultants, and three separate off-shore development partner companies.
• Coordinated planning, schedule, staffing, (complete risk management, risk identification, impact analysis, risk communication, risk mitigation) risks, issues and action items, communications, meeting behaviors, procurement, metrics, RACI Charts and organizational alignment and productivity.
• Added high value customer accounts (red carpet) / projects and business in addition to existing program - proactive systems.
• Built project documentation library at SharePoint and knowledge bases apart from organizing product roadshows for services launched.
• Won Synergy award for delivering a strategic and transversal project with teams spread across geographical locations.
• Enhanced operational and financial performance for automation team
• Implemented performance dashboard for program metrics and reporting in steerco meetings
• Facilitated vendor source selection and contract management for the firm’s PMO: Purchase Requests, Make or Buy analyses, Source Selection Plan and Matrix, RFPs and RFBs, and formal documentation for contract closing procedures.
• Manage projects, work assignments, performance assessments, and professional development of offshore developers, project managers, systems architects, testers and Increased systems performance and reliability by over 80%.
• Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Defined and directed project goals, objectives, critical success factors, milestones, and risks.
• Present progress and status report to business head and VP through PowerPoint presentations.
• Generated schedules and budgets in MS Project. Tracked resources, allocated costs, and generated timelines for the execution of deliverables for the IT Team, Time Sheet management.
• Negotiated service contracts and application agreements for ongoing support. Provided management with reporting on renewals, cost saving opportunities, and acquisition alternatives.
• Produced communications and training materials for stakeholders through the use of virtual mediums, formal presentations, and status reports.
• Organized and led regular project status meetings and publish meeting summaries on action items and next steps to facilitate stakeholder communication.
• Managed systems projects throughout the SDLC and facilitated requirements gathering sessions between Executive Leadership, Analysts and the firm’s IT Staff. Gathered and documented functional and technical requirements for the implementation, evaluate technical designs and architecture reviews considering integration between similar / common systems.

Confidential, Delaware, DC

Project Manager

Responsibilities:

• Agile Scrum methodology utilized; worked as a Scrum Master for the project
• Tracking, reporting and publishing project status on a regular basis
• Acted as interface between all parties / stakeholders - project sponsor, customer manager, Domain Expert
• Delivered incremental releases and software following Agile model
• Established governance model for complete project delivery
• Complete staff management - Led a 20 member team to implement a world class franchisee management system with rich content and value added services to franchisees, franchisors and generate a new revenue streams.
• Estimated, scheduled, organized, managed and successfully implemented projects
• Negotiated long-term pricing with overseas software application development firm resulting in cost savings.
• Utilized system development life cycle (SDLC) tools, business methodologies, operational research techniques and flow-charting techniques to develop customize applications and database programs, development of Use Cases and test plans.

Environment: Linux, Apache, MySQL, PHP, Java, J2EE, Crystal Reports, SQL Server, RACI Charts, MS Access, MS Project, MS Office (power Point, Excel, Word)

Confidential

Environment: Billing tool developed using Java, J2EE, Confidential routers and switches, MySQL, Tomcat, Apache, Aggregation Engine, Flow-tool.

Responsibilities:

• Studying customer requirements, customizing integrated solution per Confidential requirements.
• Lead complete solution development at offsite location and delivered per agreed scope within budget and time.

Confidential, Portland, Oregon

Responsibilities:

• Studying customer requirements, architecting and proposing solution, customizing the solution per the needs and finally implementation of the same.
• This required me to be onsite at Confidential headquarters in Beaverton in Oregon for almost a year’s time during different times of stages of the project.
• Brought about significant savings to the tune of 750,000 USD annually in the form of license cost towards the usage of Net Reality solutions implemented earlier.

Environment: Confidential routers and switches, Java, J2EE, SQL Server, MySQL, Tomcat, Apache, RACI Charts, Netflow programming

Confidential, San Jose, CA

Software Engineer

Responsibilities:

• Development of web based applications and tools for Confidential Healthcare

Confidential

Sales Engineer

Responsibilities:

• Performed database testing of automation tools
• Generated several database (Manual, Regression, GUI testing) monitoring scripts
• Updated/corrected user’s manual for the products offered.
• Managed client time-entry databases using SQL and performed troubleshooting of complex database incidents.