SUMMARY:

• Seasoned Senior Business / Systems Analyst with over 15 years of IT experience including over 15 years full software development lifecycle experience in CMMi, SDM Waterfall, and Lean and SCRUM Agile methodologies Rational Team Concert, across a variety of industries including publishing, banking, accounting, government, finance, health care, education, and insurance industries.
• Exceptional Project Management/PMO managing on and offsite teams of Engineers, Analyst, and Business professionals on large and small scale projects, responsible for budgeting, resourcing, and time management
• Exceptional written communication skills as demonstrated gathering, developing, and editing project scope agreements, business and technical requirements, test/validation plans, requirements traceability matrixes, usability analysis, and user guides
• Exceptional oral communication as demonstrated interviewing end users, clients, and technical teams
• Strong data warehouse background with knowledge of ETL and data mining
• Strong Object Oriented Development analysis in Java and .NET environments
• Exceptional SQL and reporting skills
• Project Management (PMO) and Business Process Improvement experience
• Team player who works well in groups and independently
• Extensive Healthcare, Medicare, Medicaid CMS experience

PROJECT MANAGEMENT STRENGTHS:

Proficient in MS Project, Gantt charts,. Experienced in Agile, Waterfall, RUP, RTC and Rapid Application Development (RAD) methodologies, budget management, resource leveling, project scope agreements, on - time delivery, developing and managing customer relationships, cost avoidance, continuous design improvements, status meetings, success, improving business processes, recognizing strengths, writing project charters, negotiating statements of work (SOW). Excellent at vendor and commercial-off-the-shelf (COTS) application integration.

SKILLS MATRIX:

• Business Analysis
• Business Process Improvement
• Data Extraction
• Requirements Documentation
• SCRUM/PM
• JAD
• Testing
• Business Intelligence tools/Test Director
• Work with Quality Teams
• Customer Support
• Relational Database
• 13 Oracle/DB2/Foxpro/Access
• UML/BPD
• Reporting
• CM/WCM
• Sharepoint/Wordpress/Drupal
• Agile
• RTC
• SCRUM

TECHNICAL SKILLS:

• IBM PC's & COMPATIBLES
• MS OFFICE
• MS PROJECT
• PL/SQL/PERL/CGI
• CMS/WCM
• BUSINESS OBJECTS
• MS ACCESS
• JAD/RAD
• BUSINESS INTELL.
• DATA WAREHOUSE
• HTML/MACROMEDIA
• CRM
• COBOL/TSO/FOCUS
• ISPF/CICS/MVS
• VISUAL BASIC/ VBA
• VISUAL FOXPRO
• OLAP/OOD
• .NET, JAVA
• MS VISIO
• HYPERION/BRIO
• RATIONAL SUITE
• MERCURY SUITE
• RED DOT CMS/WCM
• MS SHAREPOINT
• PEOPLESOFT
• GOLDMINE/SALESFORCE/RELATIONALS CRM
• SALLIE MAE SYS.
• WORDPRESS
• TIBCO
• ADMARC
• WAUSAU FINANCIAL
• BANNER
• COLLEAGUE
• QNXT

PROFESSIONAL EXPERIENCE:

Senior PM/BA SCRUM Master

Confidential, Philadelphia, PA

Responsibilities:

• Completed separation of Confidential business entities (Comcast) from Confidential residential entities (Xfinity) via web applications, overall websites, billing systems and warehousing of historical data
• Conducted Sprint Planning and Poker Sessions, Daily SCRUM standups, Lessons Learned and Demo meetings
• Conducted monthly and weekly meetings to monitor time and budgetary status of goals and initiatives, and evaluating resources
• Documented as is and to be business process flows
• Coordinated teams consisting of Web architects, DBA's, Front and Back End Developers and Analyst
• Daily status and impediment evaluation of inhouse and offshore teams in India and remote resources

Senior Consultant Analyst

Confidential, New Freedom, Pennsylvania

Responsibilities:

• SCRUM Master/Analyst for financial institution to obtain SOX (Sarbanes Oxley) Compliance in Agile environment
• Solicited and documented requirements concerning time and security sensitive data for auditing purposes
• Conducted monthly and daily meetings to monitor time and budgetary status of goals and initiatives
• Documented as is and to be business process flows
• Coordinated teams to correspond with End Users, Management and Business Units to accomplish time sensitive government mandates

Senior Project Manager/SCRUM Master

Confidential

Responsibilities:

• Project Manager in Agile conversion/acquisition project.
• SCRUM Master for teams in Pennsylvania, Florida, Michigan, California and India.
• Monitor and report time and project resources management department-wide.
• Cater web based application to perform for multiple acquired companies.

Principal Consultant/Analyst/PM

Confidential, Washington, DC, Silver Springs, MD

Responsibilities:

• Medicare fraud detection full lifecycle Project Management, Business Analysis, development and testing.
• Consulted with client (CMS) and vendor ( Confidential ) to cater Verizon in house application for government use.
• Post implementation support, training and usability analysis of .NET web based application.
• Planned and scheduled projects for approval.
• Maintained project schedules, budgets and resources.
• Managed analysts, testers, and developers and collected statuses to meet schedule.
• Prepared all documentation for government audit including testing, requirements, and verification
• Web application development from initial statement of work phase throughout documentation, development, unit testing, user acceptance, usability acceptance, testing and training.

Principal Consultant/Analyst/PM

Confidential, Washington, DC

Responsibilities:

• Medicare fraud detection full lifecycle Project Management, Business Analysis, development and testing.
• Consulted with client (CMS) and vendor ( Confidential ) to cater Verizon in house application for government use.
• Post implementation support, training and usability analysis of .NET web based application.
• Planned and scheduled projects for approval.
• Maintained project schedules, budgets and resources.
• Managed analysts, testers, and developers and collected statuses to meet schedule.
• Prepared all documentation for government audit including testing, requirements, and verification
• Web application development from initial statement of work phase throughout documentation, development, unit testing, user acceptance, usability acceptance, testing and training.
• Business Process Development (BPD) for as is and future development and design utilizing UML/Visio
• Managed the engagement, scoping, implementation, onboarding training and change management for web portal systems in .NET environment.
• Analyzed and developed Sharepoint sites for client internal sites.
• Utilized Synergy, Microft Dynamics for client Financial Managemnt

Senior Consultant/Business Analyst/PM

Confidential, Baltimore, MD

Responsibilities:

• Lead analyst for Software Solutions team of National Health Care provider of Medicare and Medicaid solutions.
• Managed a team of five Business Analysts, 5 Systems Analysts and coordinated with in-house and off-shore developers for application solutions.
• Project Manager/Analyst for application solution projects concerning, member based services, pharmacist applications, Medicaid/Medicare eligibility and services, medical approval surveys, and customer service applications.
• Project Manager/Analyst for departmenwide Sharepoint Analasis and Design
• Led Scrum meetings and reported on project development.
• Created CRM system for entire member relations and correspondence using documental architecture including BPD’s, Confidential ’s, UAT, and training documentation.
• Created web based tools for Enrollment and Eligibility, Member Services, Appeals & Grievances, Pharmaceutical applications, HEDIS measures, HIPAA compliance and Customer Service use
• Conducted development, testing, training and usability analysis of web based solutions.
• Communicated with QNXT Health Care application to provide end users real time member and provider information.
• Managed multiple projects from beginning to end in an Agile work environment.
• Designed and developed process maps, work flows, business rules, user stories, acceptance tests, and use cases for business process improvement.
• Maintained strategic partnerships between business needs and technology delivery and cohesiveness of the two.
• Performed analytical work and project deliveries for the CIO, CEO, VP’s and end users.
• Converted Gant charts to BPD utilizing UML.
• Converted ICD-9 and ICD-10 codes in user interface for practical verbiage and usage

Principal Consultant/Analyst/PM

Confidential, Washington, DC

Responsibilities:

• Gathered and documented requirements for federal business systems and processes creating web based solutions.
• Managed and mentored team of Business Analyst to solicit requirements from several government agencies and bureaus.
• Lead analyst and subject matter expert for 2.1 release of the Confidential 's Justice Security Tracking and Adjudication Records System (JSTARS).
• Produced Requirements documents ( Confidential ), Testing documents, System Design Documents (SDD), Requirements Traceability Matrixes (RTM), User Acceptance Training (UAT) plans, Training plans, and training manuals and modules utilizing UML.
• RTC analyst
• Created Requirements documents and Use Case Diagrams utilizing IMB’s Rational Suite (Rose, Requisite Pro, Clear Case)
• Worked effectively with end users to perform a thorough analysis of business operations and procedures to increase efficiency and productivity.
• Worked with other IT teams in ongoing design, testing & support of business application system needs.
• Installed, tested and supported multiple application system releases into the test and production environments.
• Troubleshoot day to day database and related application issues.
• Assist in security of databases to ensure accurate and appropriate use of resources and data.
• Provided leadership to the project team. .
• Reported to management on project plan adherence

Senior Business Systems Analyst/PM

Confidential, Baltimore, MD

Responsibilities:

• Interacted with and facilitate meetings with customers to gather and document business requirements for web-based applications, user interfaces, websites, and web content management solutions.
• Scrum Master for facilitating Confidential project development.
• Organized sprints and documented status through the project management lifecycle.
• Led and facilitated daily scrums with the project management team.
• Responsible for interviewing, hiring and mentoring BA’s on best practices in Agile environment.
• Managed team of twenty developers in Quito, Ecuador.
• Utilized TIBCO SOA/EAI/ESB practices for a large systems integration project providing data communication between over 20 applications for the largest online university in the world.
• Communicated with offshore developers to create web services, ETL processes, build stand alone applications, web portals, eCommerce systems, fulfillment systems, etc.
• Traveled to client sites to interview, meet, and train stakeholders and end users on utilizing applications, accessing web content management systems, data reporting ad measurements, etc.
• Traveled overseas to communicate and train with developers in advancing technologies.
• Communicated with developers and business owners to create complicated and intricate websites utilizing business dependent technologies (Java, .NET, Flash, RedDot CMS, TIBCO, etc.)
• Investigated customer business problems and employ general business common-sense.
• Participated in defining project scope and objectives. Oversee/coordinate assigned aspects of the development project.
• Compile business requirements into functionality matrices and similar documents that outlined user business needs.
• Built business process models to detail business workflow
• Documented detailed requirements into functional specification documents that detail how applications are to work from a user’s point of view.
• Work with technical team members to ensure functional specifications are technically sound.
• Created and maintained test plans and was responsible for the creation of applicable use cases as a component of development specifications.
• Responsible for performing quality assurance testing and sign-off of assigned functionality post/during development.
• Build user training documents and conduct onsite user training.
• Contributed to adherence to project budgets.
• Monitor assigned components of the project from initiation through delivery, interfacing with development resources and project management structures on all matters.
• Assist in assessment of project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.
• Assist in the development and delivery of tasks outlined in work plans, schedules, project estimates, resource plans, budgets, and status reports.
• QA Analysis and Usability Analysis of web based application development and eCommerce solutions for the following websites: