SUMMARY:

• A Senior Program/Project Manager who thrives on delivering a variety of diverse, multiple, concurrent projects with cross - functional teams in fast-paced environments, through every phase of the SDLC, Possess strong technical skills, business acumen and extensive, hands-on, global experience in project management, strategic planning, business process improvement and system engineering operations.
• Proven ability to successfully analyze an organization's critical business processes, identify areas for improvement and recommend cost-effective solutions.
• Consider it Standard Practice to align IT Programs to Business Strategy, prioritize IT Projects to align them to Program Goals and then manage Programs and Projects to business-critical dates.
• Very effective at bringing projects that are behind schedule, back on track.Management and Functional Areas of Expertise are listed under LinkedIn Profile.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

P ROJECT MANAGER

Responsibilities:

• Delivered upgrade to the Confidential (Fiber Optics) Dense Wavelength Division Multiplexing)
• Managed the implementation of Microsoft AlwaysOn SQL, a high-availability and disaster-recovery solution that provided an enterprise-level alternative to database mirroring on a remote Fail Over system.
• Created the Technical Specification and other major deliverables, including the Project Management Plan as part of the planning and implementation of the Disaster Recovery process.
• Managed the implementation of Oracle Data Guard to ensure high availability, data protection, and Disaster Recovery for enterprise data. Prepared a Project Management Plan and selected the set of services that would be required to create, maintain, manage, and monitor one or more standby databases to enable production Oracle databases to survive disasters and data corruptions
• Provided PM support to upgrade various SharePoint environments
• Provided PM support to Riverbed Steelhead (Network Performance for Teleworker Throughput)
• Provided PM support for the migration of Printers to a separate VLAN,
• Managed the migration from Exchange 2007 to Exchange 2013
• Managed and delivered upgrade from Windows 7 Professional to Windows 7.03 Enterprise
• Refurbished 400 Confidential E6410 laptops with a Windows 7.3 OS, including the implementation of the RSA cryptosystem for enable remote VPN access. Also implemented McAfee Encryption on each laptop for accessing the Confidential network.
• Managed assignment of the replacement of E6400 laptops with the HP1040, to the Help Desk
• Created detailed strategic and tactical approaches for a bio-genetics client to determine project feasibility and project prioritization and an approach to analyze meaningful patterns in big data
• Created Proposals against Confidential and Letters of Interest from potential new clients sourced in Australia for offshore partners
• Created Project Plans in MS-Project, SOWs and Risk Mitigation advisories for potential bids
• Participated in Confidential negotiations with offshore partners

Confidential, Raleigh, NC

PROJECT CONSULTANT/ANALYST

Responsibilities:

• Derived Earned Value
• Analyzed and verified overall program integrity and detected early warning markers through predictive analytics and diagnostics
• Ascertained overall program health, detected scheduling risks for projects that were behind schedule and recommended changes and modifications to reduce those scheduling risks
• Produced complex Executive PowerPoint presentations, Diagnostics Assessment reports and detailed Project Status Workbooks to provide a composite program status on a weekly basis
• Created Proposals for offshore partners in response to Confidential from potential local and Australian clients
• Created high-level Project Plans in MS-Project and SOWs for bids resulting from submitted Proposals

Confidential, Bethesda, MD

SR. PROJECT MANAGER

Responsibilities:

• Directed the project scope, budget and schedule for compliance with customer specifications.
• Identified and presented non-conforming issues to project sponsor and participated in their resolution.
• Directed the project scope change management process.
• Identified potential risks to the completion of the project, including resources, costs and systems and recommended appropriate solutions.
• Directed project team meetings and provided guidance to project team members.
• Acted as primary customer contact.
• Mediated and resolved project team conflicts.
• Directed appropriate and timely written communications with team members, department managers, customers and IT management.
• Directed projects to ensure they adhered to established methodologies, standards, tools, processes, policies and procedures.
• Ensured that project management methods were used during Initiation, phase-gating and Closure.
• Directed and controlled financial budget allocated for the projects.

Confidential

TECHNICAL PROJECT MANAGER / PROJECT ENGINEER

Responsibilities:

• Provided a focal point between the vendor and the business team by working with the offsite vendor and the business project leader to exceed business expectations.
• Delivered a new dashboard application which provided a user-friendly front-end to the other applications in the portal. Delivered on time and within budget. Worked closely with the vendor to create the project plan, SOW, the Requirements document, the system test plan and the Operation Plan for the new application.
• Supported the business project leader in identifying, prioritizing and scheduling Maintenance and Enhancement system releases via the Change Management system.
• Managed the delivery of the maintenance tasks developed by the vendor. This effort involved working closely with the vendor to analyze the cost estimates and to align the timelines of each release with the sales season, providing detailed requirements for each item in the change management system and reviewing the results of the System Test and the Regression Test.
• Personally re-ran the System Test and the Regression Test before handing the applications and maintenance / enhancements to the business project leader for execution of the UAT. Obtained signoffs on the test plans before deploying the software to production.
• Allocated annual vendor budget and tracked actual budget usage on a monthly basis. Sanctioned payments on vendor invoices.
• Responsible for the overall IS budget for assigned projects and for delivering high quality software.
• Responsible for transforming business requirements into an IS concept and the realization and implementation of this concept. Worked closely with the business project leader to create an industry-standard business requirements document.
• Responsible for enforcing the given IS standards in the project (e.g. software engineering, software life cycle management, etc.).
• Cleared the backlog of long-standing maintenance and enhancements tasks.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• The implementation included loading existing program and project related data, creating interfaces with existing systems for the download of data required for various reports, readying BCBS departments for capacity planning, extensive training via formal classroom instruction and training labs.
• Functioned hands-on in a System Administrator capacity to configure BCBS Project, Resource and Portfolio Managers, configure Resource and User roles and assign projects and permissions to Project Managers, Resource Managers and Portfolio Managers.
• This exercise has provided me the opportunity to gain a detailed understanding of PlanView’s internal functions.
• Combined with my extensive experience with MS-Project I now have an effective project management toolset.
• ‘Sold’ the system to stakeholders and upper management.
• Participated in capacity planning and in loading program and project data into Planview.

Confidential

PROJECT MANAGER

Responsibilities:

• Created and delivered a Project Management Plan, Change Management Plan and Statement of Work.
• Reviewed and delivered the following major deliverables on time: System Architecture document, Installation of the SharePoint Architecture, UI Design Composites that require customization to the Confidential functionality provided by SharePoint and an Implementation Plan which includes a Content Migration Strategy and Risk Management & Mitigation Plan.
• Currently managing actual Content Migration from CMS to the SharePoint 2010 platform.
• Responsible for managing the entire project and interfacing with the client’s Project Manager, Sponsor and Stakeholders on a daily basis.

Confidential, Herndon, VA

SENIOR QA ANALYST / OPERATIONS ADVISOR

Responsibilities:

• Review functional/technical specifications and assess coverage of business strategy and requirements
• Support/Lead quality assurance efforts related to all aspects of technology implementation
• Support project delivery including Risks and Issues
• Plan and conduct user acceptance and technical testing
• Support/Lead defect tracking and resolution
• Support/Lead automation of testing, particularly for regression and performance/capacity testing
• Lead a team of QA analysts and testers and provide direction and mentorship for sustaining high quality work product

Confidential

SUBJECT MATTER EXPERT

Responsibilities:

• Oracle, SQL Server, Java, J2EE, Business Objects, Data Analysis, Confidential, SLA, MS-Project, SDLC, JIRA, Agile, Waterfall, ETL
• Recalled by Confidential to deliver an Enterprise Data Warehousing & Decision Support System (DSS) project and interface a Confidential Collections package with the data warehouse to accelerate the collection of fines and penalties.
• Developed enterprise wide BI Strategy through Business Objects to enable DW to function as a Decision Support System
• Managed the creation of Legislature Level Reports that relied on data from the DSS/DW via Business Objects
• Directed vendor to ensure data from the DW was translated via ETL before transmission to vendor Database
• Restructured the project and consolidated tasks and responsibilities via an efficient project plan.
• Mobilized the effort to integrate disparate data from Confidential ’s 7 divisions, which was stored in standalone databases.
• Successfully met the mandated project delivery date, which coincided with the election year.
• Directed Confidential vendor & the Confidential project team and performed QA functions on project deliverables for the delivery of Confidential ’s high-profile Parks Reservations System.
• Ensured that the quality of the deliverables was based on industry standards.
• Project was delivered on time and within prescribed budget.
• Guided Confidential ’s Aquarium Division in the investigation of PCI requirements for a future Confidential package for an Aquarium Visitor’s Entry system.
• Provided input and recommendations for an RFP for a suitable Confidential package for the Aquarium Visitors Entry system.

Confidential

PROJECT MANAGER

Responsibilities:

• Managed a QA initiative to revamp the Bonds Issuance process for the Debt Management functional area within the Confidential ’s Office.
• Client wanted to replace complex spreadsheets with heavy-duty, industry-standard software. In addition, performed comprehensive analysis of Business Processes and Workflows and carried out an exhaustive QA Review of the existing IT environment.
• Delivered comprehensively documented Business Processes and workflows
• Documented functionalities of suitable Confidential packages by alignment against Business Processes
• Delivered recommendation for a new IT platform and enhancements to existing platform to accommodate the Confidential software

Confidential

PROGRAM / PROJECT MANAGER

Responsibilities:

• Delivered an extensive Project Management methodology based on PMI’s PMBoK framework and Agile.
• Delivered a comprehensive set of MS-project templates for small, medium and large projects, SDLC Deliverables templates & Cost/Benefit spreadsheets for different project types.
• Mentored Confidential staff to obtain project management certification as mandated by the office of the NC State CIO.

Confidential

PROJECT MANAGER

Responsibilities:

• Delivered a review of the Findings and implementation of Recommendations stated in the initial review.
• Recommended changes to the “Source Code...Change...Build...Release” cycle for the customized software
• Participated hands-on in the triage, modification, replacement and archiving of Mainframe, while converting it to the format required by the Bearing Point Retirement Benefits application.
• Also reviewed and certified the quality of the Communication Plan, Risk Mitigation processes, Performance Testing, Training and Statewide Implementation and Roll-Out of the application.

Confidential, NC

PROJECT MANAGER

Responsibilities:

• Tracked and reported problems in reverse engineering to ensure timely resolution and implementation of solutions.
• Implemented a detailed Risk Management/Mitigation Plan for the fail-over Data Center and reported on system software and Servers’ performance. Enabled a clean site hand-off by Confidential .

Confidential

PROJECT MANAGER

Responsibilities:

• Investigated and recommended changes to BearingPoint’s implementation and customization processes and the management of the project
• Recommended modifications to augment the Requirements Analysis, Design, Construction and Software Release

Confidential

TECHNICAL PROJECT MANAGER

Responsibilities:

• .NET, SOA, J2EE, WebSphere, SOAP, MQSeries, Agile, Applinx, XML, Test Director, LoadRunner
• Delivered the overdue, web-based Online Verification System to enable County workers to more efficiently process welfare applications.
• Applied damage control to minimize costs and prevent further slippage.
• Replaced continuous Requirements gathering with a detailed Functional Specification to define Project Scope and eliminate Scope Creep.
• Merged tasks in Waterfall project plan to an Agile approach and fast-tracked project delivery closer to the original delivery date.
• Delivered a Service Delivery Interface utility to enable State and County workers to access the State’s computer systems via a single Sign-on.
• Implemented the pilot in a single County. Acceptance of the pilot lead to implementation at 99 remaining Counties.
• Implementation resulted in significant savings in County worker time and quicker turnaround of services.
• Delivered detailed Business Requirements for a CRM application.
• Trained Business Users in JAD sessions to document detailed Requirements and underlying business processes. Documentation was used to select the correct Confidential CRM package from vendor bids.
• Derived budget for the Confidential implementation through a detailed Implementation Plan & cost/benefit estimates.

Confidential, NC

PROJECT MANAGER

Responsibilities:

• Managed timely delivery of project artifacts by Confidential ’s technical teams.
• Coordinated Change Management process with Confidential 's QA team in the UK to synchronize resources, document solutions and schedule fixes to infrastructure malfunctions.