SUMMARY:

• An ambitious Business Executive with 20+ years of experience in different governmental agencies, with proven abilities in strategic planning, team building, improving efficiency of operations and personnel management which includes full staff development and multidisciplinary interaction issues including: coordination and negotiation in a variety of health care settings.
• Possess strong management and leadership skills, with ability to motivate professionals and maximize levels of productivity.
• Quickly grasps complex concepts, analyzes and interprets ideas into logical strategy.
• Ability to identify areas of strength and weakness and implement company policies, standards, changes in operation and system that optimize productivity and bottom line.
• Outstanding record of achievement implementing new business concepts, delivering innovative business solutions and possessing a high level of professional work ethics.

AREAS OF EXPERTISE:

• Strategic Planning
• Team Leadership
• Contract Development
• Personnel Management
• Contract Negotiation
• Program Monitoring
• Budget & Forecasting
• Strong Operation
• Management
• Business Development
• Policy Development
• Consultation
• IT Implementation

PROFESSIONAL BUSINESS EXPERIENCE:

Confidential

Project Manager, Harrisburg, PA

Responsibilities:

• Responsible for the development of estimates for the enhancement, business process re - engineering or development effort in planning, analysis, design, construction, testing, and implementation
• Develop the detailed Project Management Plan and gaining agreement and approval of scope changes with customer representatives and affected stakeholders
• Identify and manage project risk, and develop risk mitigation strategies, and track to closure
• Oversee and manage the operational aspects of ongoing projects
• Serves as liaison between project management and planning, project team, and line management
• Reviews status of projects and budgets
• Serve as primary point of contact for all project-related issues and resolution of issues
• Develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
• Define, negotiate, and manage project change requests and statements of work/task orders
• Develop, evaluate, and execute implementation plans by defining scope, objectives, and deliverables
• Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders
• Responsible to tailor and baseline all project templates
• Anticipate issues and proactively address them. Identify and track issues
• Accountable for the final project management evaluation review with stakeholders
• Business analysis and Process Improvement
• Executive presentation abilities
• Policy and Program Management
• Strategy developments
• Quality review
• Procedural documentation

Business Technical Analyst

Confidential, Camp Hill, PA

Responsibilities:

• Collaborates with business owners/stakeholder to understand business needs, processes, project specifications, business case development, cost sheet analysis and data sources
• Translates business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications
• Analyzes data to determine business problem, trends, or opportunities for process improvements
• Responsible for testing, and provides root cause analysis and corrective action plan
• Responsible for verification that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production
• Accountable for identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle
• Responsible for assisting in the resolution of risks, defects and issues
• For smaller projects or initiatives may be accountable for project schedule and resource allocation up to and including matrix staff
• Accountable to provide project status back to the appropriate Management group or customer, staff involved in release co-coordination and/or various PMO groups.
• Work with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions
• Involved in aspects and/or full systems development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials)
• Provide assistance and/or leads application development project deliverables. Obtain appropriate level of signoff as appropriate throughout the project lifecycle
• Manage job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects. May help to maintain documentation such as design documents, architecture and flow diagrams
• Provide required business and/or subject matter expertise for both project and production related activities. May also participate as a subject matter expert in for new strategic programs or initiatives impacting current and existing systems
• Assure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle
• Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost ( Confidential .g. cost benefit analysis, pros/cons of solutions)
• Accountable for all aspects of requirements testing ( Confidential .g. testing plan, scenarios, documentation, and defect management) to ensure minimal production UAT defects are realized and completing analysis of the results tying back to customer impacts. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support
• Experience with Data Models and/or Data Dictionaries
• Experience with DB2 and utilizing tools to query DB2 databases such as QMF, SPUFI, M4IN or SAS

Confidential

Business Analyst, Harrisburg, PA

Responsibilities:

• Participated in developing specifications for the proposed business systems, flowing of information and necessary reviews, including report layouts, screens, input documents, necessary alerts, forms file design, forms design, physical file structure, and system integration activities between a number of service providers.
• Determined existing business processes, identifying design alternatives, variables among our users, and the diverse operational requirements among our facilities.
• Formulate information technology objectives and strategic plans, planning and developing the activities, assessing our hardware and software products, and coordinating information technology resources.
• Defined specific requirements such as functionality requirements, data requirements, business rules, process flow, reports and queries, and integration requirements for the system
• Educated others on information technology policies, guidelines, and hardware/software standards; organization-wide architectures.
• Established priorities for system development
• Determine system requirements and develop data processing objectives to meet our user needs.
• Worked with end-users on proposed modifications to support the overall departmental information technology infrastructure.
• Assisted with progress reports to inform management of project development and deviations from objectives
• Reviewed and analyzed current business processes, determining the most appropriate way to meet the business process needs using the software, analyzing the costs of customized changes to the software, configuring the enterprise software and writing detailed functional specifications for customized changes to the system.
• Coordinate changes to the system with other business teams
• Participate in test scripts and executing various tests to ensure changes to the system work properly and do not have unforeseen effects on other business areas.
• Provide assistance to end users by assisting in analyzing and resolving system-related problems.
• Performed system and program coding to ensure the coding is consistent with the system requirements and design and applies and conforms to application procedures and standards.

Confidential

Health Care Administrator/Business Analyst/Project Manager, Camp Hill, PA

Responsibilities:

• Project management the contracts - gathered the business requirements, wrote the RFPs, trained both institutional and vendor staff on the requirements and time frames, and then implemented the contracts
• Business analyst work in gathering the business requirements and business processes for program development
• Project management and Business analyst work in developing the processes and guidelines in tracking specific tasks and costs
• Worked with our IT Department and contract vendors to develop EMR software for our department, including files and forms
• Participated in developing specifications for the proposed business systems, flowing of information and necessary reviews, including report layouts, screens, input documents, necessary alerts, forms file design, forms design, physical file structure, and system integration activities between a number of service providers.
• Determined existing business processes, identifying design alternatives, variables among our users, and the diverse operational requirements among our facilities.
• Defined specific requirements such as functionality requirements, data requirements, business rules, process flow, reports and queries, and integration requirements for the system
• Established priorities for program development
• Worked with end-users on development of programs and processes
• Coordinated technical support, security, planning, disaster recovery, contracted services, acquisition, implementation, maintenance, training, and operational functions for the medical department.
• Assisted with progress reports to inform management of project development and deviations from objectives
• Coordinate changes to programs and processes with other business teams
• Provide assistance to end users by assisting in analyzing and resolving system-related problems.
• Developed training manuals and training activities
• Assist with claims processing of health care claims
• Conducts informational meetings and training regarding the contracts and services that shall be provided
• Serves as the liaison to each of the contract vendors regarding concerns that may be raised by either party regarding the administration of the contracts
• Assists in the development and implementation of policies and procedures that are implemented statewide
• Assists in preparing the health care budget and determining costs of new initiatives
• Assign to special projects to meet the Bureau’s goals and objectives
• Plan, develop, organize, direct, and analyze our health information technology information system
• Assist in writing the RFPs for our health care contracts
• Work with staff in county jails regarding health care needs and costs of state inmates
• Supervised professional staff
• Plan, organizes and directs the integration, coordination and evaluation of the contract services functions which include fiscal management, budget analysis and preparation, procurement, contract negotiation, information systems, implementation, and program support, to ensure that health care services are delivered in a timely manner and within the parameters of the contractual guidelines

Confidential

Correctional Health Care Administrator, Camp Hill, PA

Responsibilities:

• Supervisor of professional, technical, and clerical employees at state correctional infirmary
• Organized, directed, administered, and managed health care services for inmates in the treatment of illnesses, diseases, and injuries on a 24 hour basis, seven days a week, including pre-and post-operative care, physical examinations, medical and surgical treatment, dentistry, nursing care, therapies, medical and x-ray technology, and medical records maintenance
• Negotiated contracts with private medical practitioners for the purpose of providing a full line of clinical services
• Participated in recruiting and interviewing of professional staff, prepared work schedules, developed work standards, evaluated work performance, resolved grievances, took disciplinary actions, recommended suspension and dismissal actions
• Developed and implemented training programs for professional health care employees and technologists for the improvement of skills, techniques, and job knowledge
• Prepared requisitions for supplies and equipment
• Acted as staff advisor to the Superintendent on matters of health and welfare of inmates, and physical condition of employees as it affects their ability to perform work