Senior Manager Resume
Herndon, VA
SUMMARY:
- Accomplished and dynamic IT manager with extensive experience managing large, mission - critical service provider data centers.
- Skilled in creating and implementing scalable operational strategies designed to propagate standards and best practices throughout the organization.
- Goal-oriented team leader able to motivate and develop staff, ensuring appropriate professional development opportunities to foster growth.
- Adept at implementing and supporting large-scale networks, with a strong knowledge of all major networking technologies and protocols.
- Results-driven professional with demonstrated ability to identify enhancement opportunities and continually improve efficiency and quality.
TECHNICAL PROFICIENCIES:
Networking: TCP/IP, IPX/SPX, UDP, STP, VLAN, MST, RST, VTP, Trunking, Etherchannel, BGP, OSPF, IS-IS, HSRP, SNMP, VPN, TACACS, Ethernet, RIP, NAT, DWDM, POS, MPLS, CIDR
Systems: Cisco IOS, Cisco NX-OS, Junos, ScreenOS, Brocade, Windows, RedHat Linux, UNIX, Solaris, Mac OS X
Hardware: Cisco Routers, Cisco Switches, Cisco Nexus, Cisco RSM and MSFC, Cisco PIX, Cisco FWSM, Cisco ASA, Juniper SRX, Juniper SSG, Netscreen, Juniper MX Routers, Brocade, Foundry, Cisco Local Director, Cisco Distributed Director, A10, F5 BIGIP, F5 Firepass, Nortel Contivity Extranet Switches, Arrowpoint, Neoteris, Digital Links DSU/CSU, Ascend ISDN Modems, Kentrox, 3Com, Crossbeam, Voyant, Compunetix
Applications: Juno Space, Algosec, Atlassian Confluence and JIRA, nGeniusOne, Splunk, Solarwinds, IPAM, CA Spectrum, CA Performance Center, NetBrain, Big Brother, MRTG, Network General Sniffer, Proteus, Remedy, Visio, MS Office, Epro, TACACS+, Checkpoint, Telalert, VitalSuite 8.2.1.5, QIP, What’s Up Gold, EXPECT, Snort, Groundwork Monitor, CiscoWorks 2000
EXPERTISE AREA:
- IT Management Professional
- Network Engineering
- Data Center Management
- Project Management
- Team Leadership
- Service Level Management
- Technical Troubleshooting
- Network Security
- Data Analysis & Validation
- Vendor Management
- Budget Management
- Risk Mitigation
- Routing & Switching
- Cross - Team Collaboration
PROFESSIONAL EXPERIENCE:
Confidential, Herndon, VA
Senior Manager
Responsibilities:
- Advised executives on network issues, providing strategic guidance and technical assistance.
- Enhanced efficiency by creating a new intake process for firewall requests.
- Member of the change control board and customer incident review team.
Confidential, Herndon, VA
Manager, National Data Center
Responsibilities:
- Managed new data center build out project in Charlotte and Colorado for the new Next Generation network infrastructure.
- Accelerated productivity by implementing tier groups to optimize workloads and ensure achievement of SLAs, meeting SLA goal of 14 days and success rate of 99.5%.
- Created a process to better organize change requests and implementations, incorporating peer review to minimize customer impact.
- Guided employees to take on increasingly varied and complex projects.
- Led the migration and integration of all customers from legacy network to new next generation infrastructure, moving over 1000 servers.
- Researched, analyzed, and recommended new technology enhancements to infrastructure.
Confidential, Herndon, VA
Manager, Network Engineering
Responsibilities:
- Created and established metrics to measure network performance.
- Managed all network upgrades and validated configuration before integrating into production.
- Reviewed audits of data center configurations to ensure compliance of network standards.
- Produced field server alerts detailing vendor hardware defects, software vulnerabilities and applicable resolution.
- Successfully managed multiple customers acting as the subject matter expert for their network.
Confidential, Boston, MA
Senior Network Engineer
Responsibilities:
- Led migration of legacy network to new Sonet ring.
- Recommended and implemented new type of technologies.
- Reviewed MOP (method of procedure) documents with data center engineers to ensure concise network implementation practices.
- Developed of network infrastructure configuration standards and network security policies.
- Served as an escalation point for Tier III operational support on data center issues.
