SUMMARY:

• A Veteran Agile Coach experienced Confidential customizing training solutions, and boosting organization effectiveness, retention, and profitability. With 17 years in IT Confidential has solid technical experience. With strong Scrum experience with Agile, QA, and remote teams Confidential can deliver great results with the challenges Scrum projects encounter.
• Confidential has had a solid track record of success in Tech, Healthcare, and Confidential 4 different fortune 500 companies as well as medium and startup companies.
• Confidential builds relationships and trust across organizations (developer to the C suite).
• With an SDET/QA background Confidential can engage technical teams Confidential a core technical level in both Windows and Unix environments.
• Strong Scrum Master
• Veteran Agile and Organizational Coach
• Able to build and nurture a companywide Agile Culture
• Adept Confidential Coaching newly formed, intermediate, or experienced Agile teams
• Successfully transitioned multiple organizations from Waterfall to Agile/Scrum
• Strong Technical experience including Cloud, private Cloud, API, and security heavy customer facing web and cross platform systems
• Ability to nurture, build chemistry and solidify teams focus on a common purpose
• Experience with large enterprise systems customer facing systems (IIS, HA, of large distributed web architectures)
• Veteran Agile Coaching dealing with Directors and Executives
• PSM I Certified Scrum Master

BUSINESS SKILLS:

• Client management Confidential a technical, mid - manager, and executive level
• Leadership and management
• Program/Project and product management
• Business strategic planning
• Program Management methodologies, SixSigma, etc
• Business proposals and deal negotiations
• Presentation; training and teaching
• Remote Team Management
• Work Plan Maitenance

TECHNICAL SKILLS:

• Agile Coaching
• Kanban SDLC
• Product Development
• Custom SDLC creation
• Strong enterprise mixed platform performance and stability tuning and improvement experience including Disaster Recovery and fail over architectures.
• XML, Soap, and JSON systems
• Broad Confidential technology knowledge in Windows OS, .NET Enterprise Servers including SQL Server, Confidential CRM, SOA architecture, BizTalk Server, Content Management Server, IIS, Sharepoint Server, etc.
• Oracle tuning and database highly available technologies such as RAC
• Unix and Linux experienced
• Load Balancing algorithm selection (F5)
• Confidential Dynamics (Dynamic CRM 4.0)
• Quality assurance including automated load and stress testing
• Risk Management
• Anticipate and avoid performance or process bottlenecks

EXPERIENCE:

Agile Coach & Scrum Master

Confidential

Responsibilities:

• Scrum Master for a Java and .Net customer facting tech teams
• Created Integrated Enterprise Agile Training Program with classes, exercises, handouts, and follow up assessments for both Scrum and Kanban
• Customized and held training Confidential client locations throughout the west coast
• Created post training assessments to understand the before and after impact of training
• Experience Scaling Agile Confidential large organizations
• Mentored C suite executives in Agile, and how to increase profitability by minimizing turn over and maximizing productivity with short time to market
• Rolled out Agile to DevOps teams working in a fast paced and dynamic environment

Enterprise Agile Coach & Scrum Master Manager

Confidential

Responsibilities:

• Engaged and created a positive engaged team and organizational culture
• Formed a high profile team from scratch with immediate forward momentum
• Coaching and mentoring a team of 9 Scrum Masters
• Spearheaded implementing a closer partnership with Design using Design Sprints
• Recruited and Trained two Product Owners who are thrilled to be part of the process
• Took ownership and turned around an important failing cultural institution
• Completed a complex cross team website domain migration that was the smoothest we ve ever seen

Agile Coach & Scrum Master

Confidential

Responsibilities:

• Implemented XP and TDD development
• Successfully turned around a struggling Agile team
• Engaged the end customer to streamline and get better Product Ownership
• Recruited and Trained two Product Owners who are thrilled to be part of the process
• Increased SOA team productivity 60% (avg across the last 4 sprints)
• Authored an Integration grading criteria used to evaluate the Operational Risk, Difficulty to replace, and strategic importance of IT system Integrations
• Provided a much needed vision and focus for the team allowing moral and momentum to build
• Held productive Retrospectives to re - engage teams in Agile

Scrum Master

Confidential

Responsibilities:

• Scrum Master for a challenging security project involving software created in concert with legal, environmental, application, hardware engineering, logistics, security, and logistics teams creating a ground floor worldwide solution.
• Recognized, sponsored, and completed a side project that turned into a critical solution saving Amazon 3 million dollars over two years

Agile Coach & Scrum Master

Confidential

Responsibilities:

• Transformed multiple hostile factions into a single cohesive Agile Team
• Transitioned QA to a successful Agile QA approach
• Standardized customer support process and communication in order to improve end user experience and uptime
• Championed and help implement the transition to TDD
• Designed and put in place a real time production monitoring system

Technical PM

Confidential

Responsibilities:

• Coordinated with customers, partners, and outsourced code shops to deliver effective user friendly updates with high ROI.
• Initiated and setup a program to proactively track performance and trending data on a weekly basis
• Improved end user performance by 400% while growing capacity 1600%
• Used data architecture design for Oracle, F5 Load Balancers, SQL Server and .Net to make Highly Available a business critical website for a billion dollar effort.
• $40 million a year in system outages avoided yearly (16 hrs unplanned & 24 hrs planned)

Program Manager

Confidential

Responsibilities:

• Project completed on schedule
• Project was a success where several previous attempts had failed

Scrum Master

Confidential

Responsibilities:

• Created an Agile type SDLC
• Established the importance and reputation of the Development group.
• Lead integration with a 3 rd party payment processing service
• Implemented a smooth role to production process with tested and validated rollout and roll back procedures and scripts.

Senior IT QA Manager/Lead

Confidential

Responsibilities:

• Created processes to integrate QA into the SDLC including an implementation of an issue tracking system.
• Project completed successfully with a firm process in place and no major issues during production rollout.

QA Lead/Manager

Confidential

Responsibilities:

• Reformed a previously dysfunctional offshore team.
• Improved customer confidence in product 80% within 2 releases

Release Manager & QA Lead

Confidential

Responsibilities:

• Managed a group of 3 testers providing white box testing for a rapid development enterprise class system.

QA Analyst

Confidential

Responsibilities:

• Responsible for test plans and functional spec documentation on a high profile application.
• Authored a system reliability study prompting a development team shift to focus on quality and reliability.

QA Manager

Confidential

Responsibilities:

• Created, led, recruited, managed, mentored, and trained a team of six software test engineers.
• Led the quality assurance efforts through two shrink-wrapped and five major updated lifecycles for a client server product, and a ground up e-commerce release.