QUALIFICATIONS,CORE COMPETENCIES

• 25+ Years Management
• 16+ Years IT
• IT Project Management
• ITIL,ITSM Managment
  
• IT Program Management
• Build,Release,Change Management
• Managed Project budgets up
• $2.5M,total of $7.5M
  
• Experience in budgeting,
• forecasting, risk management,
• Stakeholder management,
• scheduling and procurement

RELEVANT EXPERIENCE

RELEASE MANAGER Confidential, OR April 2012 - September 2012

• Managed the deployment of an average of 50 Application changes weekly into Production and UAT environment with a 88% success rate, managing a team of 9 Release Engineers.
• Consulted with Application Development teams to streamline release documentation, processing and after deployment verification and validations, to include letter, BI, EDW, and other in-house applications..
• Implemented post verification and validation practices for all deployed changes.
• Increased deployment success rate by 35% points through the implementation of a more disciplined change package review system, employing a higher standard of release approval criteria.
• Implemented a post deployment verification and validation system by the Application Development teams to ensure all deployments are successfully deployed and functional, decreasing the post implementation rollback required by 65%.
• Worked with the design team to create a Release Management functionality with the Seterus Maximo implementation, to include current functionality upgrades and new functionality.

CHANGE MANAGER Confidential,Redmond, WA March 2011 March 2012

• Improved team efficiency by 25% through procedure improvement and improved workforce procedures.
• Created over 8 process improvements,procedures resulting in 15% increase in team efficiency.
• Identified and reconciled identified conflicts, issues, and possible end user impacting environmental changes resulting from over 3500 change tickets promoted into the environments of over 60 hosted customers, through the use of CAB meetings, score carding, and RFC monitoring in MSChange.

SR. BUILD,RELEASE,PROJECT MANAGER Confidential,Portland, OR July 2008 January 2011

• Successfully managed over 380 build and patch releases into Production, UAT, and development environments with a 99% success rate for an online warranty claims processing and CRM application.
• Successfully managed the successful transition and integration of UAT and PROD environments from Mainframe to AIX database format with minimal downtime, no data integrity or content loss, and the 2 identified issues resolved within 8 hours of identification.
• Managed upwards of 8 VLAN and LAN configured operational environments on 3 P570 server frames and other DTNA assets. consisting of WebSphere, UNIX, NetApp, and AIX database servers. Maintained an operational uptime of 97.5%.
• Managed the upgrade of all environments with minimal impact to environment users.
• Managing the integration of OWL environments from 8 to 4 at this time.
• Increased project Build and Release process efficiency by 45%, resulting on monthly releases, by completely redesigning and implementing an upgraded Build,Release Management process for the OWL project. Increase the build manifest content to 94% from 63%.
• Improved application performance by 158% while managing the Performance Improvement Team, which identified and implemented over 65 major Performance Improvements in the areas of BI, database, reports, and applications.
• Manager of the OWL Project Build, Architecture, Support, Engineering, and Performance teams, consisting of 3 FTEs and 7 contractors. Additionally managed 4 vendor personnel.

SR. PROJECT MANAGER Confidential,Redmond, WA January 2008 May 2008

• Managed from planning to release, the Calypso, MCT 2008 Renewal,CRM, and MSLearning,CRM programs,initiatives within scope, on-time, and on-budget. Responsible for coordinating UAT, Engineering, Support, On-Boarding, and Business Teams towards successful implementation of programs. Projects contributed to $12M in revenue and,or VAT payment compliance.
• Maintained all projects in Green status 98% during reporting periods. Resolved all potentially out of parameter issues within 2 weeks of identification.
• Responsible for creating functional specifications and feature maps, showing linkages from the BRDs to the functional specifications to the technical specifications.

CLIENT RELATION MANAGER Confidential,Bothell, WA June 2007 December 2007

• Achieved a 97% customer satisfaction rating managing client relations for 9 internal and external AT& T Wireless partners.
• Managing customer expectations and issues, resolving SOAP interface reporting and connectivity issues, and managing all customers on an on-call basis. Reduced outstanding issues by 60% for 3 major clients within a month of assuming this position.
• Ensured that 85% of supported customers upgraded through 2 cycles without impact to production systems. Resolve outstanding issues for remaining 15% with 3 business days, without impact to customer end users.
• Managed and administered the team SharePoint site, including developing team processes and procedures, site content, customer CRM data and links, and created sites for special events, to include regression and sanity testing, and holiday support activities. Ensured that all constituencies’ requirements were met on time.

Technical Project Manager Confidential, April 2006 June 2007

• Managed the project delivery of 9 of 16 Partner Portal Team projects within scope, on-time and on-schedule. Projects included Web Portal, infrastructure replacement, SQL server upgrade, 3rd tier support, and configuration tools tool applications. Applications included BI and support applications; and portal updates.
• Managed the monthly release cycles for the Partner Web Portal with 98% successful first time releases of applications, patches, and upgrades. All identified issues were resolved within 5 business days with no loss of revenue or impact to Portal end users.
• Developed the initial framework for the Partner Portal portfolio program. Identify overarching processes, procedures, and policies for the identification of Partner Portal assets, projects, and aligning them with business objectives.
• Managed the MIO transition program. Developed gap analysis criteria for evaluation by Business and Technical users. Develop 18 gap analysis documents to validate “what is” versus “what will be” for developers and project team.
• Responsible for creating functional specifications and feature maps, showing linkages from the BRDs to the functional specifications to the technical specifications.

IT PROJECT MANAGER Confidential,Portland, OR March 2005 December 2005

• Managed the Backup & Recovery,Business Continuity Planning and Cutover,Production Support Projects for the Common Process-Single Screen Program, using MS Project and Clarity,NIKU,Open Workbench, within budget, scope, and with all tasks on schedule. Successfully managing project with over 10,000 internal man-hours and over 2500 hours of major hosting support budgeted.
• Successfully updated original project plans to include in scope task not accounted for in the project plans within 3 weeks of assuming project.
• Successfully managed a business unit disaster recovery audit team, to update the to-be plans for 18 business units, to identify business restoration requirements, dependencies, risks and issue.
• Maintained tight budget, resource, and scope controls, averaging within + 5% of project plan targets. Managed Quality control issues for both assigned projects and cross analyzed other projects.
• Identified over 25 project risks and recommended,implemented mitigation methods for each as part of the project plan.
• Developed 6 program control and management documents for Backup & Recovery and Cutover,Production Support.

IT PROJECT MANAGERACSConfidential,Portland, OR.August 2001- December 2004

• Achieved a 98% successful delivery of 14 major Claims and CRM projects, to include feasibility studies, implementation, migrations, transitions, and close down activities in terms of scope, budge and schedule. All projects met or exceeded stakeholder and end user expectations.
• Successfully managed the on-time application upgrade and integration for 35 diverse sites within the United States, involving over 50 personnel with a budget of over $1.500,000 in hardware and software upgrades.
• Managed the successful upgrade of corporate systems to Windows 2000 or greater and transition to Active Directory schema. Involved over 45 sites,offices,projects, 450 servers, and over 60 personnel with a budget of over $7,500,000.
• Managed purchase, installation, implementation, and administration of FileNET electronic document management enterprise system and integration of that system with in-house CRM system. Configured and managed the Metadata and data view,document layouts. Project involved over 45 personnel, over 13 servers, and had a budget of over $400,000.
• Managed the successful implementation of over 4 sites IT infrastructures on time and on or under budget to include hardware, software, and network configurations, installation, and development.
• Administered over 42 web, file, and,or application servers. Responsible for DRP, O,S upgrade and maintenance, security setup, and troubleshooting & problem resolution. Remotely administering 7 servers in one of the key corporate east coast offices using remote accessibility applications. Maintained over 99.95% operational readiness of these critical corporate assets.
• Managed the implementation of imaging, office scheduling, BI, and CRM applications with 3 new contractual environments. Trained the current site administrators at each location. Ensured the successful start of the systems supporting the new contracts.
• Managed installation, configuration, and implementation for the Care4Kids and LMDC CRM and payment management programs. Responsible for the configuration of 24 servers, including operations system, vendor, and third party software. Let the implementation team responsible for the successful installation of all hardware, software, servers, and network configurations, within specified time and budget constraints. Serve as backup administrator for this site.

CERTIFICATIONS: PMI PMP since 2006 (current)

EDUCATION:

• M.B.A
• B.S. in Systems Management

ADDITIONAL EXPERIENCE

• Worked in an IT and Mortgage Lender capacity in Mortgage Lending and Real Estate Services companies for 3.5 year period. Originated over $5.5M in loans working in a part time basis.
• Headed the IT department for a start-up High Finance corporation,LLC. Developed finance accountability and traceability systems.
• Provide technical content for an online project management course for ITT Technical Institute,ESI.
• Developed course materials, recommended evaluation criteria, standards, and testing exercises, discussion materials,subjects and examination questions.
• Developed, edited, and published program documentation, to number over 45 procedures, processes, certifications, and validations. These include disaster recovery plans, business continuity plans, administrator procedures and standards, company-wide standards, and others.
• Adjunct Instructor with ITT Technical Institute, both in Seattle and Portland. Instructing topics relating to Network Operations, Network Security, Hacker Studies, Information Security, Disaster Planning and Recovery, Business Continuity, Risk management, Forensics and Capstone instructor. Selected Instructor of the Quarter 2X and Instructor of the Month 5X