Operations Manager Resume

EDUCATION

AAS in Operations Management.

EXPERIENCE

Confidential, January 2011 to Present
Operations Manager

Maintained strong communication with drivers to foster a team work environment.
Provided customer intervention/resolution to solved problem for internal and external customers
Focused on providing the customer with the highest quality service.
Ensure compliance with DOT safety requirements and regulations.

Confidential, March 2004 to September 2010
Dispatcher

Responsible for route planning and driver assignment, driver payroll, and ticket creation.
Maintained strong communication with drivers to foster a team work environment.
I helped to develop and maintain an ABC cycle count at the brick yard. In the last year, I increased the accuracy of the inventory from 98.4% to 99.65%
I would review and analyze quantity discrepancies and recommended corrective actions for recurring discrepancies.
Provided customer intervention/resolution to solved problem for internal and external customers
Focused on providing the customer with the highest quality service.

Confidential, June 2001 to March 2004
Partner

Helping the customer design the stairs they truly want.
Providing high quality hardwood stairs.

Confidential, June 1999 to October 2001
Dispatcher (Dedicated)

Moving the customer’s products in a timely manner in a JIT environment
Ensure compliance with DOT safety requirements and procedures for employee and general public safety.

Confidential, Jan. 1983 to June 1999
Dock Supervisor/Dispatcher (LTL)

Supervised a shipping/receiving dock with a team of five dock workers.
Did route planning and driver assignments for 10 drivers covering eastern N.C.

SUMMARY OF QUALIFICATIONS

I am a results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the transportation and warehousing industries. With experience in dispatching, scheduling, inventory control, training, quality assurance and customer service; I have focused on providing the customer with the highest quality service. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments and supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks. I have a thorough knowledge of current Lean Logistics practices and am computer and Internet literate.

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