Sr. Programmer Analyst / Team Lead Resume Chicago, IL - Hire IT People

PROFESSIONAL OBJECTIVE:

Self - motivated IT Manager with over 16 years’ experience in the Information Confidential field. Strong history of Software Development Lifecycle (SDLC) management and implementation in both processes and software solutions. Recognized for treating IT Operations like a business within a business. Studied and trained in process improvement methods to increase organizational effectiveness and resource management. Worked with key suppliers to help reduce cost. Looking for IT Project Management opportunities. Trained in waterfall (PMBOK), learning Agile and Scrum methodologies.

AREAS OF EXPERTISE:

P roject management • Helpdesk Management • Desktop Support • Process Development • Technical Programming • Software Development Lifecycle (SDLC) • Change Management • Incident management • ITIL • Disaster Recovery Planning • Problem Management • Report Program Generator (RPG) Programming • Contract Review and Negotiations • Sarbanes Oxley Methodology • Problem Management

TECHNICALS SKILLS

Platforms: AS400, PC, Unix, Web

Utilities: SQL, Turnover, SEU, SDA, RLU, DFU, DBU, Hawkeye, ImplementerMRC, Aldon-CMS, Abstract/A-Plus, Symantec-Altiris Suite, ServiceNow

Operating Systems: OS400, Win NT, Win 2000, Linux

Databases: DB/400, Access, Lotus Notes

Languages: VB; RPG, CL, 4GL, HTML, JavaScript

ERP packages: InterBiz-PRMS, HFA-Friedman, BPCS, SAP

Area of support: Primary- Manufacturing, Order Entry, Inventory; Secondary- All others

Applications: Microsoft Suite, Corel Suite, Visio, Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential - Chandler, AZ

it Asset Manager

Responsibilities:

Focus on Asset utilization, disposition and software licensing compliance
Manage IT supplier relationships, request product quotes, professional services negotiations
Track hardware and software maintenance renewals
Review SDLC change documentation
Review SOW’s and track documents sent to the legal team for review/approval
Lead ITSM tool Selection project
Created Purchase Order Requests in SAP SRM system

Confidential

Operations Manager

Responsibilities:

Lead a team of 10 to provide IT support for a global manufacturing operation consisting of 400 local and 18,000 global end users (both internal and external customers)
Manage local Network Operations Center (NOC) including: Helpdesk, Desktop Support, Data Center, IBM Power i Systems, Business Continuity/Disaster Recovery, Application and Infrastructure Change Control, System Account Administration
Improved System Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) 30%
Reduced workflow 50% (from 3 weeks to 1.5 weeks) for hardware and software approvals
Manage Windows XP to Win 7 migration for all US locations (about 500 users)
Provide oversight of IT Governance and Contracts; SOX audit review and compliance, user account level review and compliance, IT financial review and compliance

Sr. Programmer Analyst / Team Lead

Lead team of 7 to develop software programs, modify and improve existing programs, and perform business analysis to ensure alignment between program and user requirements
Project Manager for top 30 customers to ensure project completion; scheduling, establishing timelines, resource allocation, status updates to all parties involved
Reviewed code changes for adherence to the change request specs and tested changes
Prepared SDLC documentation for the changes and represented the change requests at the SDLC/Change Management (CAB) weekly meetings

Confidential - Chicago, IL

Project Management

Managed Re-occurring billing project, provided weekly reports to upper management.
Oversaw the Software Development Life Cycle for a complete implementation of an ERP package.
Performed as Technical Leader for Leasing project implementation.
Technical Project Manager for division upgrade implementation project
Website initiative project for a start-up organization.
Participated in a start-up company’s business plan development.

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Sr. Programmer Analyst / Team Lead Resume

Chicago, IL

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