SUMMARY:

• Proven abilities in project management, technical instruction, business and technical analysis, application development, 6 Sigma and process design
• Experienced in the design, planning, implementation, service, support, and management of Information Systems.
• Strong interpersonal skills including training, team building, consulting, communications, and customer support/service
• Significant background in Project/Program Management, managing complex enterprise - wide projects and programs involving computer systems, telecom, networks, Data Center Operations, application development, security, compliance, and quality assurance (QM).

TECHNICAL SKILLS:

Operating Systems: NT Server, WinXP/Win7, UNIX, Linux, DOS, Open-VMS

Networks: WAN/LAN, TCP/IP, Firewalls, VPN, VoIP, Switches, Fiber

Software: HRMS Oracle, SAP, Discoverer, Lotus Notes, SQL Reporting/Server, HTML, XML, MS Office, MS Access, MS Project, ASP.NET, Exchange, IVR, HP quality center, SharePoint, Mindjet, NICE Perform, Kronos,ADP,and a wide variety of PC tools and applications.

EXPERIENCE:

Confidential

Transition Program Manager now Service Delivery Manager, Hillsboro, OR

Responsibilities:

• Program/Project Manager for the transition of the new contract with Confidential .
• This program involves 30 difference ITO services and departments within Confidential and Confidential
• . There were deadlines for each of the services and differences of deliverables for each.
• The transition was scheduled for over a year's time period. Much of the work was within 90 days of the signing of the contract.
• There were over 90 people involved in the delivery of the Program.
• Successfully project managed several initiatives toward improving Retail Customer support and satisfaction.
• Transitioned to Service Deliver for IT Infrastructure working closely with Confidential Management.

Confidential

Application Support Manager, Portland, OR

Responsibilities:

• Directly support a Varity of Corporate Hr, Payroll systems and Reporting This includes Kronos, ADP, SharePoint, MS SQL Report server, ASG-Cypress, and in-house HR applications.

Confidential

Sr. Project Manager HCM SAP, Hillsboro, OR

Responsibilities:

• Project Managed the Confidential Year End for Confidential .
• Received Kudos from senior management that the Year End process ran much smoother than last year.
• The Year End team involved several vendors (SAP, Equifax) and 45 technical and business partners.
• Move the installation of SAP Legal Packs and Service Pack from requiring project management to being part of the regular SAP maintenance, saving time, money, and increased customer satisfaction.

Confidential

Sr. Project Manager, Beaverton, OR

Responsibilities:

• Implemented and managed new speech technology ($2M project) for 1200 employee call center.
• This included vendor selection, contract negotiations, setup, testing, training, implementation, management, and support.
• This was a part of the custom call center platform that included IVR, Confidential, and because the service was specific to mortgage loan servicing that customer contact platform was custom build tor that service.
• PM of projects relating to business process changes and best - in-class call center practices, included a saving of $1M
• Worked closely with insurance vendors to meet government compliance standards
• Successfully managed several Mortgage Tax & Insurance projects for process improvement

Confidential

SR. Project Manager, San Diego, CA

Responsibilities:

• PM for three large project in HR. Moving to new ADP Payroll platform, Implementing OBIEE for HR Analytics reporting, and replacing manual Change of Status process with Oracle’s MSS.
• Consult with HR on future automation direction.
• Work small project requests and issues between IT support and HR

Confidential

Sr. Project Manager, Portland, OR

Responsibilities:

• As Sr. IT project manager I was responsible for developing and or implementing software projects for Confidential with the focus on Oracle HCM that included, HRMS, OTL, Payroll, and Employment. Had hands on with testing and QM using HP QC.
• Project managed integration of a 5,000-employee acquisition into Confidential Oracles HCM system. This also involved the implementation of IVR for time card capture with feeds to and from Oracle HR and Time and Labor system.
• Project managed all 2007 and 2008 Oracle RUP and Year end updates, the Confidential 834 file transfer process, and Castelle ER system.
• Project managed Confidential ’s OnCare ASP. NET Time and Attendance product development. The rollout involved 2000 KinderCare sites and impacts about 35,000 Confidential employees and the parents of the children that attend KinderCare.
• Created several SharePoint sites for my project communications. Those SharePoint sites were used as a template for all project related sites.
• Was the expert for Oracle’s Discoverer and taught many HR and Finance users to use the tool.

Confidential

Sr. HRIS Manager, Colorado Springs, CO

Responsibilities:

• As HRMS manager for a 1.5 billion dollar sector of IR, I was responsible for development of HR information systems strategy, implementation, and management of global HRMS applications.
• In a very short time migrated HR from 20-year-old technologies and processes to Oracle 11i, Web based tools, effective processes, improved communications, and new HR tools.
• Successfully implemented Oracle HRMS for 18 business units with 5,000 employees across the US.
• Implemented Oracle’s iLearning for the sector, including developing a few courses myself.
• Implemented .NET Applications (Salary Planning and Req approval) Worldwide.
• Applied 6 Sigma to key internal processes, which allowed reassignment of resources to more key areas.
• Drove the SOX standards implementation for HR, which led to process-redesign of key HR processes. Achieved 100% passing grades on all SOX audits of HR processes and information.
• Liaison to IT of all HR projects, requirements, and support.

Confidential

Director of IT Operations, Dexter, ME

Responsibilities:

• As Director I was responsible for all the IT infrastructure and operations of Confidential .
• Managed all networks, telecom, computer operations, helpdesk, desktop, and DBA with a technical staff of 23 managers, and senior technical people. The helpdesk serviced over 500 users. We used Remedy to manage the IT helpdesk and requests.
• Implemented and supported the latest technologies in Voice over IP, Web Internet and Intranet, Exchange mail, and E-Commerce.
• Established and managed VoIP between US, PR, and Dominican manufacturing sites that lead to manage cost savings.
• Planned, designed, and built a new state-of-the-art 1.5 million dollar Data Center that supported all of Confidential Co,
• Served as chair of the Standards committee and drove Disaster Recovery planning.

Confidential

Technology Manager, Hudson, MA

Responsibilities:

• Responsible for the 24x7 operational support, of all automation related hardware and software, including implementing and managing a help desk and support team for the Intel chip manufacturing business in Hudson.
• Managed a highly skilled team of 14 S/W engineers that installed, troubleshot, and maintained a wide variety of applications and hardware that serviced 2000 users and the Semiconductor production lines.
• The applications were highly complex and on several platforms. These included VMS, UNIX and Windows platforms, VAX and Alpha clusters linked to UNIX and NT systems via DECnet and TCP/IP.
• Drove the development of standard processes for all aspects of hardware and software support.
• Created and managed the Semiconductor Division’s technical 24x7 support desk at serviced approximately 2000 users.