SUMMARY:

• Accomplished Technical Project Manager with extensive experience in driving releases of financial, eCommerce, Confidential, customer web applications, CRM, services and infrastructure successfully on time and within budget.
• Managed full software development life cycle (SDLC) of end to end solutions and supporting systems.
• Built and motivated teams (local and off - shore).
• Demonstrated project execution and delivery by successfully monitoring program team performance against job objectives, schedule and budget.
• Results driven leader with key focus on aligning with business and customer objectives.
• Provided support to operations and customers.

TECHNICAL SKILLS:

Methodology: SDLC via Scrum/Agile, Waterfall, PMBOK, Kanban

Tool: Expertise: Jira, Celoxis, IssueTrak, Rally, Clarity, IBM RTC,TFS, Remedy, Confluence, SharePoint, MS Word, Excel, PowerPoint, Project, Visio, Basecamp, ServiceNow

Language/Framework/: C#, CSS, Java, JavaScript / jQuery, Angular, Hibernate, Spring, .NET

Databases: SQL Server, MySQL, Oracle, SSIS, SSRS, SSAS, Data Warehousing

PROFESSIONAL EXPERIENCE:

Confidential, Mt. Laurel, NJ

IT Project Manager/Scrum Master

Responsibilities:

• Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Removed requirement ambiguities. Worked with off-shore team for delivery.
• Developed user stories in Jira.
• Authored user guide for operations. Created UML diagrams in order to define detailed flows for web based highly configurable administrator tool.
• Evaluated information gathered from multiple sources; reconciled conflicts and distinguished user requests and underlying needs.
• Created documentation, updated project plans to track milestones and resources.

Confidential, Mt. Laurel, NJ

Project Manager

Responsibilities:

• Established project budgets and tracked actual versus plan expenditures via Clarity financial tracking.
• Establish and drove requirements, project plan and escalation activities.
• Drove issue tracking and resolution.
• Created project portfolio presentation materials including dashboards, metrics, reporting and meeting minutes.

Confidential, Philadelphia, PA

Technical Project Manager

Responsibilities:

• Managed project to redesign Business to Business eCommerce Services website for business customers.
• Website included new content, streamlined and automated elements of order management and install scheduling.
• Worked with Program Management Organization to develop new processes and procedures in an Agile cross-matrixed environment.
• Tracked progress of product owners, business analysts, developers and vendors milestones.
• Created project plans, identified critical issues. Maintained meeting minutes and project documentation.
• Owned project plan, project dashboard updates, action registers, issue log and activity coordination.

Confidential, Horsham, PA

Technical Program Manager/Scrum Master

Responsibilities:

• Responsible for development and release activities to meet business requirements across multiple product lines.
• Effectively managed local and off-shore cross functional teams. Ensured all release related issues and risks were identified, tracked, communicated and documented.
• Agile methodology and Scrum master.
• Accountable for project initiatives including business, operational, IT and customer deliverables.
• Projects included: application upgrades, virtualization, consolidation & expansion of infrastructure servers, storage & network for secure content delivery.
• Assisted Senior Integrator with high availability web stabilization project, which successfully implemented hardware and software enhancements and latest technologies for content management system.
• Built schedules and prioritized new features, bug fixes and task assignment via Agile Scrum and Waterfall.

Confidential, King of Prussia, PA

Technical Manager /Scrum Master

Responsibilities:

• Managed and contributed to day to day development, including daily Scrum, defect triage and resolution.
• Led diverse team to increase productivity by improving communication, accountability and adherence to policy. Resolved blocking issues. Formed a high-volume cohesive team in a matrix organization.

Confidential, Moorestown, NJ

IT Project Manager/Scrum Master

Responsibilities:

• Managed the design, build-out and migration of a mission-critical Oracle based management platform.
• Scrum methodology. Analyzed website applications, multiple data sources including CRM data, utility smart metering, ISO input data and financial data. Recommended and directed data cleansing and validation effort.
• Gained stakeholder sign-off of vendor system architecture, interfaces, software construct, website content and database conversion consisting of DataWarehousing for data extraction, transformation, and loading (ETL).
• Produced in-depth reports detailing consistency with technical documentation upon completion of inspection of vendor development web report prototypes, database transfer/transformation packages, database and code.

Confidential, Philadelphia, PA

Senior Technical Manager/Technical Project Manager

Responsibilities:

• Directed teams via Agile/Waterfall methodologies in the end-to-end (E2E) delivery of applications, web interfaces, VoIP project, migration tools, vendor product integration and tools used by operations and support.
• Worked with Confidential & Confidential, Sprint, internal teams and vendors to enable wireless email on Sprint mobile phones.
• Provided successful deployed infrastructure and application to enable 2 way communications to set-top video distribution boxes for 23 million subscribers and enabled caller id display and enabling new xfinity features.
• Reduced budget for each application deployed by promoting automation. Reduced 5 months / 5 engineer project to 2 days. Automated network connectivity checks as well as software versions and OS file content checks across entire Confidential footprint. Tested Cisco switching, firewalls, load balancers and routers.
• Selected by Senior Leadership team to represent Confidential several conferences. Received STAR award for successful deployment of migrations of 2+ million subscriber email, personal web pages and directories.
• Key member of Tiger Team leading integration of billing solution to support convergence of video, voice and data. Drove resolution of order management, entitlement and provisioning issues.
• Scheduled training and developed transaction workflows and use cases for hand-off to QA and operations. Improved operations and help desk effectiveness. Eliminated expenses by driving to realization functionality verification of E2E infrastructure readiness. Generated proactive alerting and alert resolution.
• Interface to other divisions and relevant partners and vendors to request new features, review SOWs, negotiate contracts and drive schedule completion.
• Ensure SLA obligations.
• Developed project overview decks and statistical reports for presentation to upper management.

Confidential, King of Prussia, PA

Infrastructure Engineer

Responsibilities:

• Responsible for the development of engineering infrastructure systems, tools and integration testing.
• Developed automation tools to activate and monitor build machines using OS virtualization, software packaging and deployment to integration environment.
• Evaluated new tools.
• Executed automation of integration test tools to download and test basic functionality on test machines. additional development experience
• Responsible for store front eCommerce webstore. Webstore design, maintenance, content editing, photo editing and publishing.
• Redesign of existing system to meet business requirements and changing needs.
• Developed database initialization complex and message processing between level 2 and level 3 protocol stacks using ISDN and IVR technologies.
• Implemented control commands as well as alarm notification.
• Architected and developed solution for network monitoring system which provided remote monitoring, proactive alerting and performance reporting of network infrastructure devices.
• Designed and developed automation of chemical device commands to enable experiment control and reports.