PROFESSIONAL SUMMARY:

20+ years of professional experience as a SME and manager in learning, leadership, change, and business development within multiple private, non - profit, and government organizations.

SKILLS:

• Project and program management
• Stakeholder management
• Learning and human capital strategy
• Organizational diagnosis and development
• Instructional systems design and technologies eLearning development
• Training facilitation
• Career path and competency modeling
• Social learning (COPs, mentoring, rotations)
• Leadership development
• Program evaluation
• Recruitment and onboarding
• Business development
• Quantitative and qualitative research methods

SOFTWARE PROFICIENCY:

Adobe Captivate, Adobe Connect, Atlas.ti, BlackBoard, Camtasia, Confluence Wiki, custom Web authoring and collaboration tools, eCollege, eCompanion, f4, Horizon, Wimba, Kaltura, MS Office, Real Player, Pinnacle Studio, SharePoint, SnagIt, Sony Soloist, SPSS, USA Staffing Selection Manager, WebEx.

WORK EXPERIENCE:

Program Management Officer

Confidential

Responsibilities:

• Serve as the Program Management Officer, conduct review meetings with 15 cybersecurity strategic initiatives and executive leadership in the office of the Chief Information Security Officer to determine progress towards achieving long-term goals based on operational risk management model Confidential Resilience Management Model ( Confidential ).
• Track and update the Cybersecurity Program Progress Metric by validating task completion levels across initiatives.
• Develop metric submission requirements, guidelines, and review process; implement process improvements based on Project Management Institute (PMI) framework.
• Lead the development of a face-to-face and e-Learning courses for initiative leads on Confidential - Confidential .
• Partner with communications team to develop and disseminate process guidance.

Sr. Learning Strategist/ Manager

Confidential

Responsibilities:

• Managed a team of 3-9 analysts and strategic communication professionals to support learning and development (L&D) for cybersecurity professionals and temporary student programs to build a pipeline of cybersecurity talent at DHS. Managed outreach, recruitment and processing of 1,600+ applications annually and engagement of 4,000+ stakeholders within Confidential and nation-wide. Designed and managed learning and development events relying on human capital and ISD methodologies, to include panel discussions with the Confidential Chief Human Capital Officer, members of the Homeland Security Advisory Committee, and program recognition event at the White House. Managed the development of cybersecurity career paths and mentoring and rotation strategies in partnership with senior Confidential leadership and stakeholders. Managed the development of program evaluation guide and evaluation process to assess the effectiveness of CMSI L&D programs. Developed 2 program SOPs.
• Managed 3 teams of 3-4 analysts to conduct competency-based training needs assessment for 10 facility management roles; served as a senior L&D SME. Developed data gathering and report templates, conducted interviews, focus groups, and collateral research. Led the preparation of preliminary and final needs analysis reports. Transformational Leadership: Served as a senior ISD to develop the onboarding program for Senior Executive Service (SES) members and communities of practice (COPs) at health care facilities; developed COP CONOPS and content.
• Served as an ISD to develop and review online courses in support of the Patient Protection and Affordable Care Act.
• Led revisions to Atlas2 LMS User Manual; served as a foreign language translator.
• Managed the development of Advanced Persistent Threat Mentoring Program (needs analysis, design, development, and implementation recommendations). Served as a language analyst. Authored a guide book on training needs analysis and micro-learning guide for Confidential across the firm; co-authored a white paper on cyber workforce development in the Middle East and North Africa.

Project Manager/ Guideline Lead

Confidential

Responsibilities:

• Managed 2 teams of 8 health care analysts to develop clinical guidelines in cardiovascular disease ( Confidential ). Facilitated the work of 2 panels of leading national Confidential experts. Managed systematic literature review process, evaluated the quality of published studies, supervised data abstraction, data management and reporting, and performed quality assurance. Facilitated Thought Leadership meeting at Confidential with leading Confidential scientists.
• Served as a lead ISD and managed the development of e-learning Culturally Competent Nursing Modules and curriculum for disaster responders.
• Developed facilitators guide for cultural competency curriculum for nurses. Designed and managed needs assessment for emergency responders’ curriculum, designed and led the environmental scan of literature and training courses on cultural competency in disaster response; designed strategic curriculum evaluation plan.
• Managed the development of Web-based learning tool Guide to Providing Effective Communication and Language Assistance Services
• Developed strategies for using collaboration technologies to advance and share clinical research.
• Supported 5 contract proposals ($2.5M+) as a technical writer. Received 2 awards, was recognized for high quality work and recognition for exceeding customer expectations.

Adjunct Professor

Confidential

Responsibilities:

• Design and facilitate online courses in sociology, political science, and humanities using BlackBoard and eCollege.
• Mentored new online instructors, facilitated faculty development workshops, served on 2 curriculum development committees.
• Received 2 awards for teaching excellence (Provost Circle Designation), was recognized as top 20 percent faculty with highest student engagement.

Sr. Instructional Trainer

Confidential

Responsibilities:

• Served as a senior ISD and trainer, developed and facilitated a comprehensive award-winning training program on language teaching with technology for 400 foreign language instructors at the (needs analysis, training design and facilitation, and evaluation), increasing training program participation by 120 percent between program cycles.
• Led the curriculum evaluation, including developing the evaluation strategy, methods, data collection instruments, and evaluation report.
• Led presentations of the curriculum to senior leadership within Confidential divisions and partnering institutions such as Defense Language Institute.
• Developed and facilitated a training program on using a custom-built eLearning authoring application.
• Led presentation of the tool to Confidential senior leadership; developed individual training plans for instructors to lean the application and sample eLearning modules based on ISD methodology, SLA, and educational psychology. Launched the information sharing initiative to include semi-monthly email list for language instructors and updates to Web-based resource management system.
• Represented DOS at the Interagency Language Roundtable and conferences.
• Contributed to the work of Advisory Committee for In-service Professional Advancement at Confidential School of Language Studies.
• Developed successful paper proposal for a special issue of Language Learning & Technology magazine. Received Confidential award, was recognized for proactive attitude, professionalism, and dedication.

Web Content Coordinator

Confidential

Responsibilities:

• Managed Web communication for Confidential ; managed the re-design of the Confidential Web site.
• Designed a learning community on the federal funding process for community and faith-based organizations, developed communication strategies for its stakeholders.
• Presented the community at 3 Regional Training Institutes Navigating the Federal Funding Process and achieved rapid growth in the community membership (1,200+ members within 2 months).
• Wrote training evaluation reports and managed training and conference registration databases (to include the national conference of the Serious and Violent Offender Re-Entry Initiative).
• Coordinated the development of Web-based needs assessment surveys; completed budget estimates and drafted SOWs for external consultants.