SUMMARY:

• Senior project manager/client relationship manager with diversified experience in private and public/federal sectors, domestically and internationally.
• Demonstrated ability to develop strong internal and external business partnerships as customer primary point of contact/liaison, drive the development of business solutions by engaging cross - functional teams and successfully deploy cost-effective, on-schedule solutions which meet or exceed customer expectations.
• Areas of strength applied in client-facing roles within federal contracting, telecommunications and financial services environments:
• Project Management Client/Customer Relationship Management
• Vendor Management Business Process Improvement
• Strategic/Detail Oriented Results Focused Solutions

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Project Manager

Responsibilities:

• Partner with government IT PMs to identify and schedule high priority tasks; develop project plans; monitor, track and report deployment progress against performance metrics
• Execute and manage multiple projects concurrently, determine project tasks and deployment resource requirements/allocation ensuring optimum product schedule, cost, scope, and quality
• Responsible for management of regional deployment engagements, working directly with deployment engineers to remove impediments, resolve unanticipated issues and ensure daily status reports and pre/post deployment deliverables are provided
• Modify process templates, documentation and stakeholder communications to support and enhance new program directives; collaborate with hardware vendor for accurate commitments, tracking and warranty resolutions for Confidential Program stakeholders nationwide

Confidential, Washington, DC

Sr. Project Manager / Team Lead

Responsibilities:

• Coordinated all aspects of IT service requests requiring facility changes/closings, network hardware, new technology, cabling and video services
• Interfaced with Confidential division subject matter experts (SMEs), project managers and vendors on project implementation plans and schedules to ensure that all network infrastructure requirements are documented and installed on schedule
• Prepared short and long range plans for the team; documented and ensured consistent implementation of procedure and process improvement
• Ensured all team requirements were met in accordance with the SOW
• Utilized SharePoint, Access and Remedy to document, prepare and track projects, and submit team reporting

Program/Project Management Office Support

Confidential, Washington, DC

Responsibilities:

• Prepared and facilitated production of program deliverables to successfully manage the governance lifecycle of the Confidential Management Directive AD-102; contributed to content, updated and reviewed presentations/briefing materials for program’s management and Confidential and Confidential executive level reviews; maintained and supported regular project status reporting updates, including Confidential reporting dashboard for program health, and periodic input to OMB Exhibit 300.
• Standardized PM processes, methodologies and templates for greater program efficiency; updated and maintained management plans such as communications, project, and risk; ensured documentation compliance to department conventions.
• Managed program’s change control process, coordinated change requests for baseline impact assessments, reviewed at change control board meetings; documented charters; engaged with risk owners to identify and evaluate risks, tracked mitigation strategies and maintained risk register.
• Prepared and developed documentation as part of acquisition lifecycle applicable to solicitations and pre-award functions, including the statement of work (SOW) and statement of objectives (SOO), acquisition plan (AP) and source selection plan.

Confidential, Arlington, VA

Technical Project Manager

Responsibilities:

• Coordinated design, development, and implementation of a graphical user interface (GUI) for a performance data repository. GUI provided an integrated solution to view multi-service data and metric summarizations, performance levels, trending, associated real-time reports with query capabilities for direct database access.
• Facilitated enhancement of network reliability and optimization through metrics scorecard reporting for leadership and management visibility; guided requirements and functionality definition for near-real-time operations service monitoring dashboard.
• Performed extensive alpha release testing on multiple versions of critical Domain Name System (DNS) management project, developed test cases, tracked issues and conducted extensive regression testing; subsequently managed the user acceptance testing (UAT) beta release phase.

Team Lead

Confidential

Responsibilities:

• Optimized team resources to minimize network blockages and manage circuit capacity for effective network management in order to improve overall quality of service (QoS).
• Tracked standard delivery metrics, oversaw contract administration of deliverables, managed capital and expense for network cost reduction for ingress transport cost evaluation and optimization; prepared 90 day forecast expenses for facility cost management and reconciled vendor invoices against budget.
• Coordinated 18 month migration of largest customer of 40,000 user-base to new web-based management customized portal; daily technical liaison efforts with vendor and customer to determine/analyze/revise requirements, involved in extensive beta testing for new releases and led regular status meetings.

Senior Program Manager

Confidential

Responsibilities:

• Documented team procedures and manual processes to alleviate errors and reduce customer impact.
• Engaged in real-time implementation testing and troubleshooting with engineering group and customers to eliminate configuration issues and enable successful provisioning.
• Participated as user-group subject matter expert on IT project to automate front-end provisioning process. Provided requirements, actively involved in development and end-to-end testing of new web-based user interface to database and order management system. Reduced customer order activation cycle time by 25%.

Confidential, Vienna, VA

Product Manager

Responsibilities:

• Wrote global product sales training curriculum for four product lines; conducted train-the-trainer sessions in the UK and US for two major product launches; standardized global module-driven trainer guide.

Confidential, Washington, DC

Program Officer

Responsibilities:

• Monitored, measured, evaluated and reported on performance of over 35 partnership contracts.
• Key contributor to designing and writing corporate/government directed proposals to unite Western and emerging-country private business and government sectors to achieve sustainable economic development.
• Briefed senior level corporate and government executives on program health; prepared evaluation reports.