SUMMARY:

• Executive level IT program manager with over 18+ years of experience on IT projects
• Overall 10 years of experience of IT Program / Project Management
• Excellent communicator and relationship manager with aptitude for collaborating with high level executives, and key stakeholders to identify business needs and develop winning solutions
• Bachelors Degree in Computer Science, PMP (Project Management Professional) and SCRUM Certified
• Proficient in English and Spanish
• Eligible to work in the U.S. on a TN Visa

SKILLS & TECHNICAL EXPERTISE:

Project Methodologies: SAP Activate, SDLC, RUP, Unified Modeling Language (UML), Scrum, COTS, Waterfall, CMMI, PMI, ASAP, DMAIC, Testing Cycle V - Model, ISO 27000, SAP Launch

Business Applications: Microsoft Office Suite- MS Project, Outlook, Visio

Change Management: ADKAR model, Stakeholder Mapping, RACI Matrix, Training and Communications

Quality Management Tools: Test Director, Win Runner, Load runner and ISO Concepts

Other Tools: MySQL, Data Stage (ETL), Power Builder, Crystal Reports & Business Objects, Sharepoint, TFS, Starteam

Languages: C++, C#, VB .NET, ASP, ASP.NET, JavaScript, VBScript, SQL, DHTML, XML, XSLT

Databases: MS SQL server, MS Access, FoxPro

EXPERTISE:

• Global HRIS Cloud Solutions implementations of SAP SuccessFactors (Employee Central, Recruitment, Performance & Goals, etc.)
• Enterprise Software Development Solutions
• ERP Solutions
• Develop and implemented IT standards and policies
• PMO implementation

TECHNICAL SPECIALIZATION:

• Object Oriented Programming using, C#, Microsoft .NET framework, UML
• MS SQL Server 2008
• Developing XML web Services and Server Components
• Directory Services, Access management, Single Sign-On, Auditing
• Testing UAT, Automated testing, Performance Testing, Functional Testing
• Extensive Experience in MS Project and Office suite
• SharePoint implementation
• 10+ years in Project Management
• Resource Planning, Budget preparation, Vendor management
• Release management, Configuration management, Change Management
• Managing projects in a Global Delivery model (India, Mexico, USA)
• Process Improvements & Best Practices
• Enterprise Project / Program Management Office (EPMO)
• Interpersonal, verbal & written communication, and presentation skills

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager, Washington, DC

Responsibilities:

• Enterprise Project Management; scope definition, planning, resource allocation, risk management, cross functional teams.
• Support in LMS processes standarization
• Testing strategy (Parallel, Regression, UAT, SIT, Performance)

Confidential

HRIS Program Manager, Canton, MI

Responsibilities:

• Enterprise Program and Project Management; scope definition, planning, resource allocation, risk management, quality assurance and quality control, communications, change management strategy and project monitoring and control. (EPMO)
• Support in Global HR standards processes
• Testing strategy (Parallel, Regression, UAT, SIT, Performance)
• Local and Global Support Model Strategy
• Vendor selection and RFP process

Confidential

Program / Project Manager Mexico City, Mexico

Responsibilities:

• Overall Project Management; scope, planning, resource allocation, risk management, quality assurance, communications, and project monitoring and control.
• Change management, Configuration management, Delivery management and PMO implementation..
• HR Business processes best practices consulting and implementation
• Improved customer loyalty by ensuring that our customers fully utilize the value of the solution and our services.

Confidential

IT Director

Responsibilities:

• Software licensing - Bring from a zero license schema to a full compliance and use of legal software.
• Data Center - Plan and build a new Data Center in the corporate offices.
• Software Development implementing Scrum methodology.
• Develop IT standards and policies to ensure that staff and users use IT resources in a responsible way.
• Renewal of the network communications infrastructure and SharePoint Implementation.

Confidential

Program / Project Manager

Responsibilities:

• Project Management - Complete SDLC Projects, types of projects included Software Development, Support and Maintenance, Testing and Agile Projects using SCRUM.
• Portfolio Management - Utilized the existing Project and Portfolio Management process to continue to capture key metrics on the portfolio with a focus on data accuracy and completeness. Designed, captured and provided analysis of key IT metrics for internal and external reporting promoting improvement, used CA Clarity PPM.
• Release Management - Managed all stages of release planning, including feature scheduling and feature prioritization. Worked closely with cross functional business and IT groups to validate system and end to end integration testing.
• Led diverse global cross functional virtual team of 10 people in different geographic regions of Charlotte, NC & India office to reduce customer escalations by 40% and met team related objectives through successful product releases and high customer satisfaction index of 97.5%.

Confidential

Project Lead

Responsibilities:

• Getronics Teller Application Software Development Project- System focused on optimizing the productivity and effectiveness of branch workforce. The software used web services-based architecture, facilitating integration with existing and emerging capabilities. It leveraged Microsoft's Smart Client technology and .NET architecture.
• Project Management - Developed and maintained project plans, project deliverables, status reports, communication plan, risk management plan, budget, etc. Providing efficient communication to project sponsors and stakeholders.
• Technical Design Specifications - Analyze requirements form internal and external customers. Involved in preparing/evaluating architectural design documents from offshore team
• Team Leadership - Strengthened employee performance by hands-on management style through mentoring and coaching team, conducting performance appraisals and explaining changes, strategic plans and growth initiatives
• Project Budgeting/Costing - Managed Budget against program/projects tracking actual spend and providing forecast on quarterly basis. Managed customer’s expectations for project scope, deliverables, schedule and cost.
• Managed onsite/offshore teams for project development & implementation and helped the offshore team grow from 4 to 14 members (Developers, DBAs, System Engineers and Testers) to save over $1.2 million.

Confidential

Project Coordinator

Responsibilities:

• Leading architecture meetings and project coordination.
• Gathering user requirements, designing workflows.
• Lead and developed ERP´s HR modules: Payroll, Taxes, Social Security, Benefits, Compensations, Talent Management and Organization. Technology: Informix 4gl and Informix SQL. All for 20,000 employees for 15 different Campus.
• Lead and developed interfaces between the HR, finance and Student Administration systems like account payables, inventory control, budgets, procurement, payments, and workflows.
• Lead development for the e-commerce site for tuition and payments services.
• Developed IT standards and policies for IT administrative and academic uses.