SUMMARY:

• Meticulous detail oriented IT professional who undertakes complex assignments, meets tight deadlines/schedule deliverables and delivers superior performance.
• Possesses practical knowledge in all areas of IT including software development and infrastructure support with a past focus on insurance, telecom and pharma industries.
• Applies strong financial planning, analytical skills, project planning, issue management to successfully execute projects and initiatives on time and on budget.
• Operates with a strong sense of urgency and thrives in a fast paced setting.
• Builds strong relationships with executive management, stakeholders and others needed to meet strategic goals.
• Fast learner with a drive and passion for new technology both hard and soft.

TECHNICAL SKILLS:

HARDWARE: Windows (all), AS400, IBM eSeries, SPARC, SUN, RS6000, IBM Mainframe(all), HP Workstations

SOFTWARE: Windows (all), Client/Server, IBM WebSphere, HTML, JAVA Script, HP - Unix, SUN-OS, OPEN-WINDOWS, SCO/UNIX, Business Objects, Object Oriented Programming, Visual C++, Oracle Developer /Designer2000, Oracle SQL FORMS, SYBASE, Informix, WATCOM SQL, ODBC, PASSPORT 4gl, SQL PLUS, COBOL, JCL, SDLC, SCCS, PVCS, NOTES R6, SQR, Remedy, McAfee Helpdesk, McAfee CMT, HP Service Desk, HTML5, Peregrine, MS SharePoint, PlanView, MS Excel, MS Project, Mercury Quality Center, TeamTrack, SOX, Agile, CCS3, Digital Media Delivery, ATG Web Commerce, Pega, Waterfall, CMS, Portlets, Spring Tiles, SEO, Joomla, Facebook, Twitter, Google, Android, Social Media, RIA, Google Analytics, Google Adwords, Google Tag Manager, startup, Daptiv, Clarity, JIRA, Confluence, Box, Big Data, Cloud, TIBCO, Oracle Endeca, Adobe AEM, Clarity, eCommerce, Mobile, iPad, iPhone, Android, Mobile Web, Web, Portal, Box, IBM tealeaf, github, Powerpoint, AWS, Amazon Web Services

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. Technical Project Manager/Scrum Master

• Responsible for Project Management and Scrum in Agile environment of new development of Confidential, an eCommerce AWS, .NET and TIBCO application using to process online (internet, Extranet, ATM, VRS) credit card, debit card and AFT customer payments for Western Union Business Solutions clients.
• Managed onshore and offshore resources in a matrixed organization.
• Utilized JIRA to manage Stories and sub tasks, Sharepoint Teamsite PPM to manage tickets, status. assignment and resolution and MS Project for managing timelines and schedules.
• Scheduled and facilitated all necessary team daily standups, Sprint Planning, feature demos, retrospective meetings.
• Communicated status to Product Owner and stakeholders throughout multiple organizations (Technology, Business).

Confidential,Hoboken, NJ

Program Manager/Sr. Technical Project Manager

• Responsible for Project Management of new development and 1.0 rollout of a .NET intranet sales collaboration application sourced from Salesforce, Peoplesoft, and other revenue and internal systems, across 4 Operating Companies for all colleagues (60k) worldwide- Client Connect.
• Utilized custom fuzzy logic search and custom synonym search functionality for client name searching.
• Responsible for problem management and issue resolution including P1 and escalated issues.
• Managed onshore and offshore resources in a matrixed organization.
• Utilized Sharepoint Teamsite PPM to manage tickets, status. assignment and resolution and MS Project for managing timelines and schedules.
• Maintained communication with all stakeholders on deliverable status (both LOE and schedule).
• Scheduled and facilitated all necessary team meetings including stakeholders throughout multiple organizations (Technology, Business).
• Provide custom metrics reporting to C level Execs using Google Analytics and Google Tag Manager.

Confidential,Union, NJ

eCommerce Technical Project Manager

• Responsible for managing digital eCommerce Production Support projects for bedbathandbeyond.com US, Canada, Mexico), buybuybaby.com(US, Canada), harmons.com, christmastreeshops.com.com, across multiple platforms including web, Mobile web, iPad, iPhone and Android through the SDLC process using ATG Web Commerce and many other 3rd party tools for enhancing customer experience.
• Used IBM TeaLeaf for customer experience and debugging.
• Utilized github for some artifact storage.
• Responsible for problem management and issue resolution including P1 and escalated issues.
• Created monthly metrics reports for C level execs using Powerpoint.
• Utilized Jira PPM to manage tickets, status. assignment and resolution.
• Maintained communication with all stakeholders on deliverable status (both LOE and schedule), used MS Project for managing timelines and schedules. .
• Scheduled and facilitated all necessary team meetings including stakeholders throughout multiple organizations (Technology, Business).

Confidential, NJ

Digital Project Manager

• Responsible for managing digital eCommerce projects for CVSCaremark.com, CVSHealth.com and others across multiple platforms including web, Mobile web, iPad, iPhone and Android through the SDLC processes.
• The size of the projects varied from 3000 hours to over 19,000 hours.
• Utilized Clarity PPM to manage resource utilization, budget and executive status.
• Maintained communication with all stakeholders on deliverable status (both cost and schedule).
• Utilized Oracle Endeca for Drug and business intelligence searches.
• Scheduled and facilitated all necessary team meetings including stakeholders throughout multiple organizations (Technology, Business, IT).
• Managed successfully in a matrixed, global team environment across multiple time zones and cultures .

Confidential,New York, NY

Global Delivery Manager/Project Manager

• Responsible for managing media analytic projects gathering social media, website, television, digital and radio media marketing, and other data for my major (McDonald’s, SleepNumber Beds, Frito-Lay, Glaxo Smith Klein, Time Warner Cable) clients extracting and ingesting Big Data in Amazon AWS into homegrown dashboard presentation software on the cloud through the SDLC and Agile processes using Google Analytics, Neilson, Facebook Insights and many other analytic tools.
• The size of the projects varied from 1000 hours to 20,000 hours.
• Responsible for end to end delivery of the engineered product solution while maintaining the use of the Agile process for the software development life cycle using Jira.
• Maintaining communication with all stakeholders on deliverable status (both cost and schedule), issues and risk management, coordination with teams outside of the assigned work stream, scheduling and facilitating appropriate Agile meetings (i.e. pre-planning, planning, sprint planning, retrospectives, daily standups), scheduling and facilitating project status meetings for stakeholders, maintaining the PPM Tool ( DAPTIV ) with current project information, making sure all processes are being adhered to while proactively identifying areas of improvement for the overall process. Key Responsibilities include:
• Scheduling and facilitating all necessary team meetings including stakeholders throughout multiple organizations (Technology, Client Solutions, Product Management, Sharepoint support, IT)
• Coordination with global and remote teams, both employees and outsourced contractors

Confidential,Parsippany, NJ

Release Manager/Project Manager

• Managing up to 4 website (30+ Wyndham brand websites worldwide), and content (Adobe Experience Manager AEM ) deployments a week in a fast- paced dynamic business driven environment using MS Project for managing timelines and schedules..
• Creating and modifying current policies and procedures for Release Management based on the ITIL and SDLC standards
• Instrumental with the creation of a milestone calendar for all teams to use to in corporate their deployments to a major and minor releases for better Production stability.
• Created a rolling 30,60, 90 day forecast for all milestones
• Performed Gap Analysis, Risk Assessment and Go/No Go Assessments
• Creation of deployment plans for multi-application / multi-day deployments
• Building relationships between the teams for better communication across the entire organization.
• Mentoring of junior team members
• Creation of off-cycle deployments to control limited production impact.
• Performing Technical PM expertise to better quantify the requested releases .

Confidential,Basking Ridge, NJ

Program Manager

• Lead distributed teams, design and build from scratch large scale integration portal projects with demanding NFRs i.e. high concurrency and heavy load: CRM, Call center, Fulfillment etc.
• Responsible for demand management for all projects in the pipeline.
• Sole Program Manager for the iLEAD CSR Websphere web portal using Portal…Portlets, HTML5, Java, CCS3, Spring Tiles.
• Managed the successful rollout of version 1.0 of the new iLEAD RIA web-based application to over 5000 agents and managed ongoing production support using MS Project for managing timelines and schedules.
• Managed the integration of the iLEAD application with PEGA using the AGILE methodology for $3.9mm of work effort for MIIM phase I.
• Lead seventeen (17) successful major quarterly deployments of the company’s Medicare & Retirement Customer Service Representative web portal managing a budget of $6.5 mm annually and total combined project hours of over 20K hours per quarter deployed to 5000+ agents.
• Managed all IT projects through the full SDLC using PlanView PPM including requirements, tech specs, implementation, system testing.
• Established project priority, milestones, schedules, cost and contracts with appropriate vendors, engineering, marketing and other related parties.
• Developed, maintained and improved procedures and processes for project management.
• Reported project delays and resource conflicts and resolve issues in a timely manner.