SUMMARY:

Technology Leader focused on development and deployment of customer - centric, cutting-edge products that improve processes, optimize performance, drive growth, and increase profitability. Highly effective management style that promotes shared vision and positive relationships at all organization levels. Succeed in fast-paced, deadline driven environments dedicated to quality. Sharp bottom-line focus.

EXPERTISE IN:

• Project Management
• Risk Management
• Leadership and Management
• IT Operations
• Mentoring and Managing High-Functioning Teams
• Information Systems /Information Technology
• Sales & Marketing

EXECUTIVE EXPERIENCE:

Confidential, Washington, DC

Project Manager

Responsibilities:

• Interact with all levels of management including “C” level to ensure project deliverable are on time.
• Created, established, and improved PMO procedures for Project Managers and internal stakeholders.
• Develop estimates, cost proposals and timelines for projects and SOWs, involving all relevant stakeholders.
• Successfully introduced current Risk Management processes to improve product delivery.
• Manage customer relationships and problems
• Own and lead multiple, simultaneous large scale projects; responsible for more than 1M employees pay.
• Project management - manage deliverables, schedules, project plans, meeting milestones, and the SDLC to ensure technical success. Determines project requirements, write SOWs, responds to RFQs.
• Work with product managers and development to channel client feedback and solutions into releases.
• Provide technical leadership and issue resolution
• Sales Support - understand customer needs and provide business solution
• Communication - manage internal projects working with other departments to achieve customer satisfaction and resolution of issues.

Confidential

Business Consultant/Software Engineer

Responsibilities:

• Interact with all levels of management including “C” level.
• Manage customer relationships and resolve problems
• Develop team and team charters
• Identify/manage project milestones, deadlines, timelines, tasks (WBS)
• Facilitate team sessions improving overall performance of organization
• Facilitate Change management sessions
• Alter training sessions in accordance with organizational needs
• Co-create plans to improve organizational profits and sustainability
• Help facilitate change management organization wide

Confidential, Germantown, MD

Technical Project Manager

Responsibilities:

• Interact with all levels of management including “C” level.
• Manage customer relationships and problems
• Own and lead multiple, simultaneous partner engagements and Enterprise integrations
• Project management - manage deliverables, schedules, meeting milestones, and ensure technical success
• Work with product managers and development to channel client feedback and solutions into releases.
• Provide technical leadership and issue resolution
• Sales Support - understand customer needs and provide business solution
• Communication - manage Internal projects working with other departments to achieve customer satisfaction and resolution of issues
• Operational support, provide Tier3 support as needed.
• Manage projects totaling between $250,000 and $1,000,000.

Confidential, Fairfax, VA

Tier2 Manager/Software Engineer

Responsibilities:

• Interact with all levels of management including “C” level.
• Manage customer relationships and problems
• Manage local and remote teams
• Reported weekly and/or monthly activities and in accordance with DoD specifications
• Increased overall user satisfaction and customer approval generated after taking over helpdesk management and introducing new online kiosk system.
• Identified future business opportunity through forward thinking and market understanding that initiated changes in core products to accommodate opportunity.
• Increased efficiency improvement after developing product that united functional groups including customers, analysts, programmers, DBAs, and management.
• $21,000 estimated annual project saving by utilizing a document management system with potential five times BU-wide saving post FY 2014 implementation.

Confidential, Alexandria, VA

Consultant

Responsibilities:

• Interact with all levels of management including “C” level.
• Wrote project plan for creating a Quality Assurance department
• Participated in migration to new version of software development language using current best practices.

Confidential, Alexandria, VA

Software Engineer

Responsibilities:

• Provided software developers with information and direction to resolve customer’s application/printer issues enabling equipment shipment from Iraq to assigned state-side bases.
• Developed and led instruction on current CMMI standards resulting in outstanding report from DoD.
• Rectified problems between software system and Zebra printers allowing inventory of equipment leaving Iraq and shipping back to state-side bases.

Confidential, Durham, NC

Application Developer/Software Engineer

Responsibilities:

• Increased sales potential by designing, and developing software product with value-added features.
• Broadened marketability of Rapid Application Development tool by creating software to enable other programmers to integrate mapping software into their application, automatically plot vehicle location via satellite, and search given range for business location.
• Created set-it-and-forget-it program for predetermined FTP site that searches for downloadable data and processes them into database with checks and balances.
• Provided new functionality for potential clients by managing interface of modern-day software with obsolete mainframe operating system.

Confidential, Castle Hayne, NC

Team Lead

Responsibilities:

• Prevented cancellation of contracts leading development team implementing plan to put delayed deliverables back on schedule.
• Led development of software project featuring “wizard-style” user interface for collecting, validating, and processing user input via series of questions.
• Led team in development of wireless applications that enable law enforcement officers to fill out reports and gather information on suspects.