SUMMARY:

• A versatile professional with over 7 years of experience, I have developed my technical and analytical skills in a high - pressure environment.
• This trial by fire, combined with my expertise with reporting and project management, gives me a thorough understanding of project lifecycles, both from a technical and a business value-added perspective. A diverse set of interests and skills give me the ability to adapt to rapidly changing parameters efficiently, while my desire to find accord and to empathize with others allows me to work well as a contributing member of a team (although I am equally productive working solo).
• My technical strengths include developing workflow and process modeling, developing and interpreting detailed analysis, requirements definition, research, and completing complex projects with an ability to respond to multiple projects simultaneously and with a sense of urgency.
• I pride myself on my ability to streamline and improve processes while generating the documentation required to leverage these process improvements across business units.
• Highly competent in MS Office (Word, Excel, PowerPoint, SharePoint, Project, Visio, Map Point, and Access), SQL, and Crystal Reports.
• Regularly uses Excel tools (Pivot Tables, vlookup and formulas, PowerPivot, Power View) to deliver succinct summaries and actionable intelligence from large and complex data sets.
• Experienced in managing projects from definition/requirements gathering to presenting deliverables, typically to senior management.
• When confronted with a new skill or technique, I quickly synthesize best practices in order to complete task successfully and within deadline.

PRODUCTIVITY SOFTWARE:

Applications: Microsoft Office (including Visio, Project, MapPoint and SharePoint); Adobe Suite (PS, Premiere, Aftereffects), Tableau, Google Apps

Operating Systems: Windows 95, 98, XP, Vista, and Windows 7; Apple OSX, iOS

Databases: SQL Server 2008 R2 - 2014, Access Express, Crystal Reports, EZCap, Nexgen, ServiceNow, RightCrowd, Google Scripts

EXPERIENCE:

Confidential, Los Angeles, California

Project Manager

Responsibilities:

• Developed project plans for multiple app deployments; liaised with multiple vendor teams and managed SPE assets to ensure projects were completed on schedule and within budget.
• As delegate of department manager, responsible for managing enterprise and global application deployments, managing support team tasks and timelines, and mapping application software and hardware architecture, ensuring tasks were completed when manager was not present.
• Collaborated with QA in test planning for vulnerability and performance testing.
• Responsible for maintaining SharePoint assets and documenting current processes for the application support portfolio.
• Successfully completed three large enterprise deliverables for client (software implementation, gate security solution, Confidential management suite)
• Assisted in prepping department to move toward Kanban methodology (interviewing staff and identifying competencies and opportunities to proactively adapt best practices)

Keywords: IT project management, entertainment, ITIL, app, deployment, ServiceNow, RightCrowd, OnGuard, Lenel, Jira

Confidential, Los Angeles, California

Business Analyst

Responsibilities:

• Analyzed reporting and data requirements, created and executed quality assurance test scripts, tracked defects to resolution and effectively reported status and results to stakeholders.
• Responsible for troubleshooting department reports and deliverables, routinely requiring utilizing very large (10000+ records) data sets to identify report issues.
• Responsible for triaging incoming reports and assigning to reporting team based on workload and expertise.
• Spearheaded design and implementation of plans and process documentation related to periodic reports.
• Conducted interviews, held interactive sessions, and reviewed all documented findings with business groups to publish Business Requirements/Process Design documents.
• Conducted top level reviews with Senior Management; relied on to deliver last-minute critical reports as needed.
• Translated department tasks (to include significant amount of position duties) from manual to automated processes, which have led to hundreds of man-hours saved and significant reduction of reporting errors
• With input from COO, streamlined and updated monthly executive scorecards, improving the actionability of reporting metrics, resulting in realizing future savings in the hundreds of thousands of dollars from EFT adaptation

Keywords: SQL, MS Access, MS Office, Crystal Reports, reporting, QA, critical thinking, project management, process improvement, management, reporting, Medicare, Medicaid, managed health, managed care, analysis, problem solving, visualizations, vision, vision care

Confidential, Los Angeles, California

Business Analyst / Project Manager

Responsibilities:

• Developed and distributed key performance metrics and performed value-based analysis on a variety of platforms, to include performing QA on all outgoing reports .
• Responsible for triaging incoming reports and assigning to reporting team based on workload and expertise.
• Spearheaded design and implementation of plans and process documentation related to periodic reports.
• Conducted interviews, held interactive sessions, and reviewed all documented findings with business groups to publish Business Requirements/Process Design documents.
• Co-developed SharePoint platform for dynamic drilldown Excel graphs/detail deployment for Marketing department executives to be used in on-site sales presentations; developed Decision Support Wiki to warehouse knowledge
• Managed the critical process of converting 1500+ reports from EZCAP 5 to EZCAP 6; process completed in 20% less time than budgeted.
• Responsible for development and adaptation of report ticketing system with Director, Decision Support, significantly streamlining department efficiency and regulating workflows. Currently performs as PM of process, assigning work based on need/ability
• Responsible for developing strategy in reducing costs for DTLA campus; cost savings since project start (Jan 2014) exceed $200,000

Keywords: SQL, MS Access, MS Office, Crystal Reports, reporting, cube, critical thinking, project management, process improvement, management, Agile, SCRUM, SFC, MS Project, managed health, managed care, analysis, problem solving, Tableau, visualizations

Confidential, San Antonio, Texas

Management Analyst

Responsibilities:

• Was primarily responsible for research/analytical duties for project (compensation solutions for Confidential Management Activity); project involved collaborative management of two senior colleagues.
• Managed remote office logistics, interfacing with other locations and conducting operations across differing time zones/continents.

Keywords: MS SharePoint, meeting administration, admin support, research, Gantt charts, burn rates, military health, government contracting, code, regulation