PROFESSIONAL SUMMARY:

• Highly qualified Sr. Project Manager and Six Sigma Green Belt with comprehensive experience managing technical and Business Process Improvement (BPI) projects in various functional areas, across all SDLC project phases.
• Extensive experience managing projects in GxP environments
• Solid experience in vendor software evaluation and end - to-end implementation of Commercial off the Shelf (COTS) and Software as a Service (SaaS) solutions.
• Fully experienced in vendor management and stakeholder management.
• Broad experience working with matrix, cross-functional and internationally deployed teams
• Experience in Organizational Change Management, Business Relationship Management and Process Development and Improvement.
• Accustomed and comfortable working in fast-paced environments (often with high levels of uncertainty).
• Proven leader with excellent communication, negotiation, problem solving, interpersonal, organization development and managerial skills.

TECHNICAL SKILLS:

SKILLS: Project Management, Project Portfolio Management (PPM), Business Relationship Management, SDLC, Waterfall, RAD and Agile Methodologies, Change Control and Change Management, Training Definition, Design and Delivery, Business Process Off-shoring, Business Process Modeling, Business Process Improvement, Six Sigma, ITIL (fundamentals), Data Warehouse, Quality Assurance, RFP/SOW Process, Software Evaluation, Vendor Management, Stakeholder Management, Call Center, Organizational Development

TOOLS: AND TECHNOLOGY: MS Office Suite, MS Project, ePedigree/Authentication, Outlook, Remedy, Pandora, Mercury, Quality Center (Test Director), Visio, Enterprise Center, BPM, Mind Manager, Skype for Business, Sametime, Webex, SharePoint, CA Clarity PPM, Business Objects, Numerous Customer Proprietary and COTS Applications (including ASP and SaaS) Several Facilities and Space Management Solutions, Several Confidential Solutions, Lotus Notes, Lotus Notes Connectware, SQL, IBM Rational Team Concert, Jira, Brown Paper

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Managing all SDLC phases of a major project to implement Value Added Tax (VAT)
• Develop the project budget.
• Request required resources and manage the Resource Plan.
• Manage project risk mitigation and issue resolution.
• Develop the detailed project schedule and maintain it in MS Project, MS Excel and PDF formats.
• Provide weekly project updates to entire PMO team, including the PMO Director.
• Conduct regular status meetings with a globally dispersed project team.
• Organize and facilitate meetings for the IT technical team.
• Manage all project artifacts.
• Complete Stage Gate checklists and participate in approval process for each Stage Gate.

Confidential

Sr Program/Project Manager

Responsibilities:

• Managing all phases of several projects, and dispersed project teams to support the NAP IT Logistics program of work as follows:
• Prepare regular project status reports and budget tracking reports for presentation to all levels of project team members and sponsors, up to Sr Vice President. Set the project up in CA Clarity PPM, monitor project status and costs in Clarity and make monthly updates
• Replace IVR and Telephony solutions for 5 Call Centers.
• Replace the company’s building management system (BMS) at 2 locations with a new vendor COTS solution.
• Upgrade the Event Management System (branded at Confidential as Meeting Manager) from v6 to v7
• Implemented standardized processes and documentation as remediation for findings in a periodic compliance review conducted by the company’s Quality and Risk Compliance organization.
• Replaced the company’s validated Mean Kinetic Temperature (MKT) application in 2 distribution centers with a new vendor COTS solution and decommission the old application. Managed the process for procuring and building new servers. Monitored the activities of a 3rd party vendor responsible to ensure deliverables were met in accordance with the Statement of Work.
• Enhanced an existing inventory management, tracking and reporting system to support a global SAP update, and to implement other required upgrades, including Windows and Internet Explorer compatibility. Also managing production break fixes to ensure that development, testing and implementation are done in a timely manner.
• Monitored the project schedule and budget for a major building renovation, including adding Wi-Fi and upgrading audio / visual capabilities.
• Managed the Distribution Center Management System (DCMS) project to support the state of California’s product serialization mandate until California’s implementation date was changed and the project put on hold.
• Employed Confidential ’s Change Management Process to prepare and support individuals affected by any organizational change brought about by implementing new applications and/or new business processes/

Confidential

Sr. Project Manager

Responsibilities:

• Managed several application remediation projects to support an enterprise-wide Windows 2007 upgrade:
• Worked with departmental testing coordinators to determine applications’ compatibility with Win 7. If not compatible, managing the project activities to ensure that the applications are upgraded, replaced, or retired.
• Monitored the process to procure and build new servers.
• Coordinated the replacement of users’ workstations, as needed.
• Developed and maintained the schedules for each project to keep each of them on track.
• Provided input and updates to the master schedule of all projects under way in the Corporate Project Office.
• Provided regular project updates as required by various levels of management.
• Used Clarity PPM to monitor resource hours being charged to the projects.
• Used Hewlett Packard Service Manager to initiate, monitor and close change requests.

Confidential, NC

Sr. Project Manager

Responsibilities:

• Simultaneously managing all phases of 2 enterprise level and 4 department level projects to support the Information Management and Analytical Services (IMAS) organization using a combination of Waterfall and Agile methodology, as follows:
• Managed the Confidential deliverables for a $2m joint venture with SAS Institute to produce a Member Risk Stratification and Optimization (MRSO) solution. Collaborating with SAS’ project manager to ensure their deliverables are within scope, on time, on budget and fit for purpose.
• Directed a large IMAS project team consisting of onshore and offshore resources to support a major upgrade of the Confidential claims adjudication system (a vendor COTS solution called PowerMHS).
• Managed 4 small project teams (6-8 team members) in working with the Confidential Center of Excellence to provide various types of data (internal and 3rd party) to Confidential analytics teams, Business Intelligence users, and external vendors.

Confidential

Sr, Project Manager

Responsibilities:

• Managed all phases of a project to implement an enterprise level digital rights management (DRM) solution:
• Managed the capital budget, vendor costs, vendor relationship
• Managed the deliverables of an internationally deployed, matrixed project team
• Provided regular project status reports to upper level management team members in various formats
• Managed the training process for technical support staff and end users
• Key contributor to the change management process

Confidential

Sr. Project / Program Manager, Confidential

Responsibilities:

• Managed several projects (small to enterprise level) and directed the activities of multiple cross-functional teams to support the following:
• An enterprise level project to implement a SaaS service desk solution to replace several that are currently in use at RTI.
• Used a combination of Waterfall and Agile methodology to manage an enterprise-level project to evaluate, select and implement a SaaS travel and expense (T&E) solution to completely replace the application currently in use at RTI.
• The end to end evaluation and implementation of a SaaS Environmental Health and Safety (EHS) application, to support Medical Surveillance, Incident Management, Radiation Tracking and Workman’s Compensation processes.
• Saved the client $40K in vendor costs in the first 3 months of the project. Saving approximately 12% month to month.
• Upgrading a COTS Facilities Management application, along with adding a new module and implementing executive-level dashboard reports, to be used by the Executive Leadership Team in strategic planning.
• Implemented a SaaS Lease Management application.
• Served as single point of contact for clients in order to provide high quality service and support and to manage the day to day client relationship.
• Managed the transition of the projects to operations mode as well as the closeout process for all projects.
• Key contributor to the 3-year project roadmap to support strategic Confidential processes.

Confidential

Project Manager

Responsibilities:

• Managed all phases of a project to support a California law requiring drug manufacturers to use serial numbers to uniquely identify drug products and to provide electronic records (ePedigree) of the drug products throughout the supply chain.
• Managed the project through the US Pharma IT Integrated Quality Management System (iQMS) stage gate approval process
• Coordinated activities of the vendor that is engaged to provide configurable Commercial Off the Shelf (COTS) ePedigree and product authentication services
• Managed the testing activities conducted by a team of outsourced, offshore testers.
• Constructed and implemented the vendor’s Application Service Provider (ASP) contract, along with the procurement organization
• Key Contributor on the Design Authority Board and on the Serialization Leadership Team
• Single point of contact for managing relationships with for internal clients and vendors.
• Managed the Change Control Process for implementing upgrades to the vendor's services
• Managed the transition of the application to operations/support mode.
• Managed the project closeout process
• Developed multiple validation/quality documents to support the project

Confidential

Project Portfolio Manager

Responsibilities:

• Established a Project Portfolio Management Process for the Service Contract Management ( Confidential ) Organization
• Developed a Registry of all Confidential projects, human resources, systems, applications and tools
• Developed project dashboard report to show status of the Confidential project portfolio
• Coordinated and conducted Governance reviews of the Confidential project portfolio
• Established a tracking and reporting process/mechanism for Confidential metrics.
• Established interfaces with the Data Warehouse to obtain required data.

Confidential

Sr. Project Manager

Responsibilities:

• Managed a portfolio of several multi-phase projects to develop and implement new technology and business process improvements across the Response Center. Employed both RAD (Rapid Application Development) and Waterfall methodologies to manage the various projects. Managed the deliverables of a geographically dispersed project team, including outsourced, offshore members of the test team.
• Developed process maps for all call center processes, in order to identity improvement opportunities. Coordinated and/or provided training and implementation of the BPM tool.
• Set up a project office to support the entire Response Center and other business partners.
• Provided project management support to Response Center Managers in accomplishing their Performance & Development Planning (PDP) objectives.
• Coordinated and conducted Governance reviews of the FRC project portfolio.
• Ensured that interfaces with the data warehouse were in place and data requirements met to perform reporting and data analysis functions.
• Managed several projects through the Integrated Quality Management System (iQMS) stage gate process.
• Provided project management support to the Vice President on a strategic project aimed at helping the Marketing Analysis and Commercial Support ( Confidential ) organization to operate more efficiently through Business Process Off-shoring (BPO).

Service Delivery Manager

Confidential

Responsibilities:

• Delivered and/or facilitated delivery of services to the US Pharma IT organizations, including Service and measure definition, project consulting, project assessments and health checks, delivering and enabling project management processes, methodologies and tools.
• Maintained regular contact with clients to ensure their satisfaction with the PMO, to resolve any issues and to improve their experiences with the PMO.
• Initiated, reviewed and implemented new processes and methodologies, or changes to existing processes and methodologies.
• Performed project assessments and/or health checks, as required to ensure delivery of stated benefits on time and within budget.
• Planned, coordinated and facilitated quarterly Project Management Forums to communicate across organizations, to allow PMs to network and collaborate with each other and gain feedback and input from PMs to apply and continuously improve the PMO’s services.