SUMMARY:

• Adaptable, results motivated IT executive with wide - ranging experience building and leading multiple cross-functional teams for large enterprise clients in the public, private, and non-profit sectors.
• Solid understanding of the tactical changes necessary for immediate results as well as the strategic progression required for long term success.
• Expertise in program and project management, business strategy, requirements gathering, and implementation management as well as analyzing, restructuring, streamlining, and strengthening business processes.
• Practiced at leveraging key strategic relationships and enterprise resources to more efficiently achieve business goals.
• Recognized for progressively delivering sustainable, measurable technology solutions, that align strategic business goals to capital investments, on time and on budget.

AREAS OF EXPERTISE:

• Project & Program Mgmt.: Agile, Waterfall
• IT Business Planning & Implementation
• Release & Portfolio Management
• Requirements, Gap, & ERP Analysis
• RFI, RFP, SOW, WBS, ROI Creation
• C-Level Management Reporting
• Resource Recruiting
• PMO Implementation & Operation
• Scope & Requirements Mgmt.
• Financial & Budget Mgmt.
• Enterprise Strategic Planning
• Enterprise Architecture & UAT
• ECM/ESI, eDiscovery Planning
• P&L, PMBOK, DR, ESI Planning
• Organizational Change Mgmt.
• Acquisition Management
• Confidential Implementation
• Asset & Investment Alignment
• Business Process Optimization
• Vendor Selection
• SDLC, CPIC, FAR, PPM, IV&V
• Transforming Legacy Systems
• Dashboarding, B2B, B2C
• Cost-Benefit Analysis

SYSTEMS & APPLICATIONS:

IT Service Management (ITSM): ServiceNow, Remedy, Tivoli, Open View

Microsoft: Office Suite, Office 365, Windows, Active Directory, Project, Visio, Exchange, SharePoint

Cloud Computing Platforms: Microsoft, Salesforce (SaaS), Amazon AWS, Terremark

Adobe: Acrobat, Creative Suite, Captivate

CRM: MS Dynamics, Azure, Salesforce.com, Aplicor

Database: MySQL, Lotus Notes, MS Access, Oracle (Financial & OAM)

Nuance: eCopy, OmniPage, Output Manager, Power PDF, Dragon Legal

Content Management: Documentum, OpenText, DocuLex, Worksite, BroadVision, Autonomy (iManage)

Legal: Concordance, MyCase, CaseSoft, Sanction, Summation, Trial Director, LiveNote, Exterro, IPro, Relativity

MISC: VMware, Altiris Asset Management Suite, Deltek, HTML, RightFax, Kronos, eCopy.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Onsite and remote project management for four (4) PMO infrastructure projects: Microsoft Office 365 integration, federal systems patching and portfolio management, enterprise vulnerability and penetration testing, applications blacklisting, and financial systems Identity and Access Management (IAM) and Public Key Infrastructure (PKI).
• Developed pre-charter, charter, and project schedule for all projects across multiple LOB’s.

Confidential

Interim Executive Director

Responsibilities:

• Direct day-to-day operations for the Confidential, non-profit 501(c)3 organization.
• Full responsibility for financial, administrative, staffing and compliance for the Confidential and its subordinate organizations; the Palm Beach Maritime Museum, and the Palm Beach Maritime Academy.

Confidential

CRM Program Director

Responsibilities:

• Successfully delivered the Pennsylvania Human Relations Commission’s Microsoft Dynamics SaaS Customer Relationship Management (CRM) case management system implementation and legacy systems transformation.
• Brought innovative logistic strategies and enterprise architecture (EA) to the state-wide process evaluation and re-engineering for the agency's investigative, document management, and discovery processes.
• RFP development for legacy applications upgrades: OpenText Document Capture, and Nuance Dragon Legal.
• Managed cross-platform and inter-agency project teams including scheduling, change management, resource planning and management, vendor analysis and management, project deliverables, stakeholder analysis and management, business process analysis and mapping, budgeting and forecasting, business workflows and impact assessment, and legacy system (“as-is”/”to-be”) analysis.

Confidential

Service Delivery Program Manager

Responsibilities:

• Maximized VMware infrastructure in the 24/7 Confidential .
• Generated and delivered daily system performance briefings to Confidential officers and Whitehouse staff.
• Developed incident evaluation, disaster recovery, and response protocols as needed.

Confidential

CRM Program Manager

Responsibilities:

• Succeeded in managing all aspects of the Confidential ’s IDIQ $65M Software as a Service (SaaS) Confidential enterprise CRM acquisition, vendor and business analysis MSOffice 365, VoIP, FoIP, OpenText Document Capture, requirements analysis, project management, resource planning, risk management, service delivery life-cycle, opportunity development, implementation strategies, staffing, budgeting, and vendor evaluations across multiple LOB’s.
• Successfully developed, planned, conducted, and evaluated four (4) nation-wide public RFI and RFP projects.
• Produced and delivered all vendor analysis, strategic, and contract documents.
• Optimized compliance with all regulatory requirements & standards; FRCP, ITIL, NIST, FISMA, and C&A.

Confidential

Senior Management Consultant

Responsibilities:

• Enhanced efficiency, promoted reusability, reduced redundancy, and streamlined business and judicial processes while serving as the primary point of contact (POC) either as a Program or Project Manager.
• Successfully managed for seven (7) enterprise ($15M plus) projects in Washington, DC.
• Generated 22 comprehensive RFP responses and organized peer review for proposal delivery.
• End-to-end project management of Lotus Notes to Microsoft Exchange migration.