IT Project Coordinator Resume New Jersy NJ - Hire IT People

SUMMARY: A position that will fully utilize my acquired Technical Administration, Project
Coordination/Management and Customer Service skills and contribute to a company’s present and future growth.

QUALIFICATIONS: Advanced Administrative techniques, Customer Service, IT Training and Project
Coordination. Ms-Office Product Software Applications/OS: Word, PowerPoint, Excel, Professional
Windows 2000/7, Windows 2K/2K3, NT/2003 Server Operations, NT/XP Operating Systems, DOS,
cc: Mail, Outlook, Lotus Notes, Intranet/Internet, AR-Remedy, HEAT, Active Directory, Exchange Server 2003,
SAP, Share Point, Citrix/VPN Remote Access, RSA Token, VNS/DNS/DameWare PC access tools.
Hardware: Pentium based compatible computers (Compaq, Kayak, DELL, IBM, Gateway, Fujitsu & Lenovo Tablets).

EXPERIENCE:
6/09–Present, CONTRACTOR: (Agency)
Confidential, (Contractor: IT Project Coordinator). 4/2011-8/2011:

Provided Technical Administration and Customer Service support to internal and field Sales Force.
Documented daily incoming calls and resolution details in to Remedy ticketing system.
Collaborated with internal Network groups and vendors to resolve application errors.

Confidential, (Contractor: Customer Service/Coordinator). 4/2010-12/2010. ETS. Registered PSAT, LSAT and other
scholastic tests.

Confidential, (Contractor: Level I/II Helpdesk). 6/2009–2/2010: New Jersey Higher
Education Student Service Authority (NJHESSA).

Performed level I/II technical support documenting calls using Remedy ticketing system.
Assisted end users with website and application training and student loan registrations.

01/08-05/09, Confidential,Operations Technician / IT Administrator.

Monitored Box programs and dependent Job run times for accurate and successful run time performance and completion.
Checked for failed and extended running active jobs. Performed hourly checks (per scheduled) on job details to investigate and correct any run-time errors.
Initiated manual box/job functions to start, kil, place jobs on/off-ice, edited scripts, etc.
Responsible to notify programmers and/or DBA’s of failure issues and coordinated appropriate corrective action within SAP systems.
Maintained data/file configuration consistency and accuracy of performance across multiple platforms.
Assisted in end users technical and functional application training.

04/07-01/08, Confidential,
(Contractor: Desktop Technician/Administrator).

Assist with upgrade and migration of hardware and software applications on an XP network.
Coordinated MAC requirements within work groups as scheduled. Insured deployment requirements of software/hardware are implemented, tested and migrated to production.
Provide desktop support to end users and administrative/customer service support as required.
Instructed users on general and proprietary software application functionalities.

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It Project Coordinator Resume

New Jersy, NJ

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