SUMMARY:

• A consummate, versatile and very successful senior manager with a wealth of technical and functional skills and expertise acquired over 19 years of IT career .
• Directed dynamic, rapidly changing project environment and stakeholders:
• Ssuccessful full - cycle project delivery on complex and large scale projects - 10+ years
• Demonstrated leadership and strong management capability leading Change; Driving for Results; Managing Risk; and, Building Effective Teams
• Leader having out of the box strategic vision and take point on E2E projects/initiatives managing multiple project teams (onsite/offshore) involved in the Development, Business Analysts,
• Manage multiple, complex, high priority and mission critical projects/strategic initiatives, business systems, applications acquisition, development and QA
• Effective risk management with focus on: Schedule, Scope, Resources, Architecture, Vendors, Budget, Release Management, etc. by continually identifying, prioritizing and mitigating risks
• Cross functional/matrix experience driving proper project chartering
• Maintain strategic alignment by analyzing charters / reviewing with senior management
• Forecast resource capacity by tracking the progress of projects across the portfolio (group vertical) out of the PMO; managing external resources contracted to the projects.
• Ensure legal, regulatory, and compliance requirements are considered for projects
• Work closely with the external partners (as necessary) and internal project team to ensure delivery through an integrated project plan
• Identify, track, communicate and mitigate issues and risks during the lifecycle of the project
• Involved in Web and emerging technologies (Mobile/Tablet) applications development/testing; and have Content Driven, Customer/Consumer facing web-portal experience (Agile based).
• Commitment and enthusiasm towards desired business goals embracing change, and curiosity
• Team builder with demonstrated leadership, organizational, delegation and administrative skills.

SKILLS EXPERTISE:

• A result oriented leader and mentor, with great team motivating skills, built project teams from ground up by mobilizing right people, skills, tools, and technologies with expertise in:
• IT Strategy and Planning; Operations and Management ; Processes; Governance; Sourcing (including IT outsourcing, offshoring)
• IT Project Delivery (SDLC); Enterprise Architecture (Strategy, Planning, Standards) ; QA and TcoE
• Hands on / extensive experience in IT Portfolio, Program and Project Management tools: MS Project/ Visio, Primavera; familiar Mercury Quality Center, Rational Tools (RQM/CQ/ReqPro)
• Extensive experience working in Agile/Waterfall methodology, application development
• SME and demonstrated work experience in: legacy mainframe, web and emerging technologies; application architecture, database systems; system design and implementation; issue/study definition, project and methodology design, statistical modeling
• Managing strategic initiatives and IT engagements of various sizes and types. Experience planning, estimating and managing the modernization & consolidation of intranets as well as public-facing websites (leveraging MS Sharepoint)
• Advanced skills in Microsoft Office Suite(Word, Excel, PowerPoint, Project, Visio); also had experience with presales/financial reporting/budgeting/Clarity PPM/Sharepoint
• Experience with the Rational Unified Process (RUP), SCRUM, Iterative/Agile, Lean SDLCs
• 10 years of experience in design/development and testing of web based e-Business applications (B2B and B2C) using Java/J2EE, AJAX, Dot NET, HTML/XML/UML, ASP, SQL Server, Oracle, etc.

PROFESSIONAL WORK EXPERIENCE:

Confidential, Pittsburgh, PA

Project Manager

Responsibilities:

• Accountable for all Quality management and Control related to software development activities for Strategic Initiatives(SI)
• Coordinated external vendors (IBM, Chemistry, Rosetta) in Agile based solution delivery and overall testing effort across systems/platforms for SIs: Test strategy & planning, test data setup, defect management, quality control, test execution, and status reporting
• Working with project single point of contact (SPOC), Domain Architects, Business Managers, and other controlling parties for ensuring management of the quality and testing
• Coordinating test and quality risk management and risk-based quality assessments to determine impacts to quality and testing of the project
• Budgeting and scheduling for all testing and quality activities
• Managing resources and recommending efficiencies to streamline budget, test activities, etc.
• Facilitating/Fostering relationships between business units, development areas, and testing resources; Experience with ICD-10, HIPAA 5010, HIE/ EHR implementation and/or optimization projects. Understanding of the Medicaid Information Technology Architecture (MITA) and Medicaid Enterprise Certification Toolkit ( Confidential )
• Coaching testing resources on testing best practices, estimating, planning, and testing activities
• Coordinated within projects and harvesting of long-term capabilities (issue/risk management)
• Provided effective and practical strategic business/operational solutions derived from evidence-based decision support.

Technology: MS Project, MS Office/Visio, Java/Ajax/J2EE, Oracle10i, SQL, Web Sphere, HTML/XML, IBM Rational tools(RQM, CQ), Windows XP and mainframe applications (Agile/Scrum methodology)

Confidential, Kelowna, BC

Senior Manager

Responsibilities:

• Project Management of globally dispersed Teams, Application Development , requirement analysis, change management, managing systems in large sized client environments - 5 years
• Championed Quality and Change Management processes (initiative at the BU/Vertical level)
• Coordinated the testing efforts of large projects in the entire division.
• Participated in product specification review and in development plan review
• Monitored master project schedule and milestone deliverables
• Communicated changes to product feature or schedule reviews
• Defined quality measurements (QA Metrics) to Customer satisfaction goal
• Experience with Project Planning and Service Delivery with a strong underlying focus on customer delight, conceptualizing service design and definition, project costing, resource sizing, organizing and leading multiple cross-functional technical teams in various industry domains (eg: Insurance, Automotive, Telecom); Transition Management, and Process Implementation
• Provided technical guidance and expertise during implementation for the following:
• Technical Architecture; Data Flow Work flow; Integration; Data Security; Scalability; Disaster Recovery and System Failover; Version Control; Solution and System Test Plan
• Highly proficient in project management tools, industry best practices and processes (e.g. Microsoft Project, Visio, PMBOK methodologies)
• Client management - including collaboration, setting and managing expectations, regular & timely communications; Manage interactions and dependencies between working teams; Developed opportunities and ensured highest levels of client service satisfaction. planning, estimating and managing work migration and related tasks by leveraging MS Sharepoint project deliverables exceed customer expectations and within tolerance: Time (on time every time), Cost (within budget) and Quality (right first time)
• Brought solid business acumen to the role. Tracked/Reported teams’ utilization and productivity
• Prepared annual corporate KPIs and proposed/monitored Metrics / Performance goals
• Produced capacity planning and performance status reporting and project documentation.

Technology: MS Project/Visio, Mercury Quality Center/Test Director, IBM Rational tools, Java/Ajax/J2EE, SQL, Oracle10i, SOA Architecture (JMS, JDBC and Hibernate), 6 Sigma, ITIL v3, Agile/Scrum, Web Sphere, MQ, Integration with Service Bus and HTML/XML, SAN, BMC Patrol, EMC, VMware and Windows XP

Confidential

QA Manager/Business Analyst

Responsibilities:

• Worked closely with the business strategists and aligned strategic designs
• Planned and managed awareness/marketing campaigns; integrated product demonstrations, product releases and go-to-market strategies;
• Developed / maintained a portfolio of product collateral for sales and marketing purposes
• Developed communication strategies to promote effective outreach to the customer segments
• Authored and coordinated Master Test Plan & Test Strategy; closely worked with sales to grow accounts and developed good partnership and rapport with customers
• Change Management - developing processes and implementing communication strategies implementing a Strategic Plan (business) that set priorities and manages financial, material, information and human resources
• Overseen the work planning and project execution, resource management and allocation
• Determined effective quality metrics and quality criteria / release criteria
• Conducted regular project status meetings; Represented QA team in triage meetings
• Communicated plan to address problem areas, quality assessment with test/dev/pm teams
• Provided solutions for risk mitigation, quality control; Reviewed test plans/test approach
• Established acceptance criteria and schedule
• Provided stakeholders with status, outlook for success, and recommended improvements

Technology/skills: Java/J2EE, Dot NET, HTML/XML/UML, ASP, T-SQL/SQL Server, MS Windows 2000

Confidential

Team Leader (Mainframe)

Responsibilities:

• Recommended changes needed to fix problems in the legacy applications
• Re-engineered conversion applications incorporating the new business rules, interface requirements and system replacement definitions to fulfill the new classification requirements
• Setup complex mainframe job streams in test environments to support changes
• Verified the compatibility of third party system & tools upgrades and new software versions
• Analyzed / formulated effective integration strategies to meet functional specifications

Confidential

Project Coordinator

Responsibilities:

• Involved in project planning, initiation, team management and delivery.
• Provided technical expertise to systems and networking teams
• Planned and estimated work allocation, procedures and outcomes
• Reported project updates to management and maintained good rapport / communication with various stakeholders including BAs, application development and testing teams