SUMMARY:

Relentless pursuit of creating better systems, better software, and better customer experiences. Getting the best from your existing staff and creating high performance teams from your skilled individuals. Replace old software and hardware systems with new and better systems. Launch new products and services and watch revenues grow

TECHNICAL SKILLS:

• Agile processes
• Asterisk VoIP
• Message switching
• New Product Development
• C
• C#
• .NET Framework
• Microsoft SQL Server
• Client/Server
• 3 - tier n-tier
• Advanced TCP/IP applications
• Process Engineering and Re-Engineering
• Database design and programming
• Statistics eCRM
• Project Management
• Automated testing

PROFESSIONAL EXPERIENCE:

Confidential,Columbus,OH

Manager, DBA, and Software Engineer

• Scrum master for new software products written in C# and the .NET Framework. Ran the first agile project at Confidential, introducing the practices of working as a team, sprint planning, show and tell. The new product was delivered in half the time with a fraction of the quality and support problems the company previously experienced with new products.
• Device abstraction: designed and led a team to replace obsolete hardware components with software. The software featured better visibility of operations, enhanced configuration capabilities, in-program diagnostics, an integrated test capability, and the ability to reproduce problems encountered in the field, brought back to the development environment. This software component was easy to modify and enhance, in sharp contrast to the hardware it replaced, and 12 versions were released in a 6 year period.
• VoIP integration with traditional PBX: voice over IP is a newer technology in 911 call centers and the message switching device abstraction software provided the integration component between Voice over IP and legacy PBX's and CAMA trunks provided by telephone carriers. The new 911 Call Center software can handle any kind of call, from any generation of telephone service (wireline, phase 1 cell phone, phase 2 cell phone, Voice over IP, and SMS texting). The new system provided for answering non-911 calls as well as 911 calls which added additional load and complexity to the deployed solutions. This feature increased market acceptance dramatically in the PSAP space.
• The device abstraction became the cornerstone message switching software that is now installed at over 100 customer sites (revenue varies between $150,000 and $1.5 million per site). The company's revitalized 911 Call Center software re-established Confidential as “the company to beat” in the small to medium sized PSAP market.
• Identified the root cause for many field issues that were not identified in the company's QA processes. These problems were major customer issues like lockups, unable to answer a call, unable to start a call.
• Provide technical troubleshooting for customer problems to customer service and field service.
• Contribute to technical decisions around database, software architecture, and staff assignments.

Confidential, Chicago, IL

Sr. Consultant to Price Waterhouse Coopers

• Managing a 2.5 million dollar project, augmenting the services offered through, a Pricewaterhouse Coopers department.
• Create and maintain dozens of project plans whose combined deliverables create an entirely new technology platform that leverages an existing investment in benchmarking information and data.
• Direct a team of contractors (18) providing development, QA/QC, and production operations.
• Contribute to technical decisions around database, software architecture, and staff assignments.
• Provide guidance on staffing decisions.

Confidential,Crystal Lake, IL

System Administrator / Application Engineer

• Installed, configured, and tested 12 Intrusion Detection Systems (IDS’s) including RedHat Linux, MySQL database manager, Apache web application server, PERL, PHP, Snort (packet sniffer/intrusion detection rule engine) and ACID (Analysis Console for Intrusion Detection).
• Performance load testing of Postgresql Security Incident Management (SIM) software.

Confidential,Nashville, TN

Instructor, Airport Security Procedures

• Teach screening of persons, screening of property, and X-ray image interpretation to new airport screeners hired by the Transportation Security Administration (TSA). Performed as an instructor in a project that trained over 50,000 new screeners in less than 20 weeks, meeting the federal deadline of completely restaffing and retraining all 414 commercial airports by November 27, 2002.

Confidential,Dublin, OH

Director, Software Development

• Managed migration of nearly one million bill payment service subscribers from NPC protocol to OFX, replacing 1970's technology with a new standard, without business disruption.
• Executed in excess of 90 million online CICS transactions per month … team leader for developing and maintaining Unix hosted middleware that parsed incoming requests and generated OFX responses from CICS / DB2 responses.
• Developed and deployed six speech recognition products (SP, MP, MPI, SCI, SC2, PP) creating a variety of speech recognition / synthesis and CTI products using Dialogic / SpeechWorks software and Avaya Conversant platforms … largest project forecasted to save between $12M and $30M in operating costs over three years.

Confidential,Columbus,OH

IS Manager

• Directed SAP applications into the sunset with minimum cost and maximum benefit … reviewed return-on-investment options to determine profitability.
• Saved company $12M … managed PeopleSoft G/L and A/P implementation team. Replaced existing financials project.
• Led team in rewriting customer offer database application, improved data quality from 50% to over 99%.
• Preserved business records for last five years … saved company $1M monthly by disposing of legacy computers.