SUMMARY:

• Highly experienced professional, managing a wide diversity of projects and programs, as well as completing and performing process ownership of PMO and ITSM deployments and transitions.
• Demonstrated ability of managing multiple work streams, levels of project, program complexity, and managing simultaneous engagements, while also assuring the highest levels of quality assurance, and accountable results.
• Highly effective communication with abilities to assure right levels of communication to both technical and non - technical audiences, as well as possessing strong presentation and meeting skill sets enabling uniformity of resource knowledge and input.
• In-depth knowledge of PMO cross functional and supportive roles and abilities to improve group to group support capabilities, especially between PMO and Portfolio/Procurement, Architecture, ITSM, Content and others.
• Strong Abilities, using CRM and CSI processes and methods to improve interoperability between IT and non-IT resources, participants, stakeholders, and leaders, as well as abilities to recognize and work past pollical barriers.
• Driven by the strongest sense of customer focus and centricity, work ethic, and service excellence.
• Ability to easy adapt to virtually any existing PMO framework, enabling fast start, productive, and heads on engagement of projects and programs assigned
• Project, Program Mgmt. Areas Experienced: Infrastructure, Middleware, DC Transitions, Security, Business Apps, Web, Reporting/BI, PSA, and ITSM

TECHNICAL SKILLS:

PMO Methodologies Experienced: Prince II, Waterfall, Agile, Scrum, RAD, and Project Lite

Industry Work Areas Experienced: Banking, DC Electrical, Financial, Insurance, IT Services, Legal, Medical, Security, and Telecom

PMO Tools Support, Deployments Experienced: MS Project Server and client, Clarity, AutoTask, JIRA, ConnectWise, MS SharePoint, and HP PPM

ITSM Tools Experienced: BMC ITSM Remedy, Heat, HelpStar, AutoTask, ConnectWise, and ServiceNow

Security, Compliance Standards Experienced: NIST 800-xx, FISMA, PCI, PKI, 508, ISO 20k, 2 Factor Authentication, Hippa, Sox, and Audit Mgmt.

PROFESSIONAL EXPERIENCE:

Confidential,TEXAS

Sr. IT Program Manager

• Served as a process owner supporting all project and program managers in use of PMO processes. Managed deployment of HP PPM and as well as process, transitional support, and staff training. Deployed PMO methodologies: Primary method using Prince II/Waterfall, and Agile for product development, expensed only and CSI projects, and utilization of JIRA for deployment tracking. Established a BAT team for decision gate accountability (and project changes), along with an ARB (and ARB voting) for architectural accountability, and sponsorship level approvals for project charters, requirements (both baseline and traceability), and approval criteria before BAT acceptance of project closure
• Completed hand-on management of critically at risk projects and programs which included: Global ArcSight Deployment Program which included per region ArcSight deployment projects, project for IDAM and access control policies, project to address Capacity Management process deficits, and Context development project. Others included: HP IT Service Manager Program, and DC Transition and Expansion Program.
• Managed Multiple Continual Service Improvement Projects including: OO Architectural Design process and ARB dev, BA, and RTM process adjustment (till CMDB rollout), PMO Process Reconciliation Projects for newly developed processes: Enterprise Testing, Service Delivery, and Business Continuity. Managed a PMO to BAT CRM Forum Project which enabled recurring communications, review of PMO process releases, and discussion of new ideas and processes, risk mitigation, and breakout sessions between PMO, BAT, and various leaders.

Confidential,DALLAS,TEXAS

Sr. IT Program Manager

• Strengthened existing PMO by enabling reporting, decision gates, updated closure processes, improving process automation and overall service delivery. Enabled CSI project methodology which increased capability and propensity of process improvement ideas, especially between departments.
• Managed client based infrastructure deployment and migration projects for VMWare, Citrix, Citrix XenApp, -Desktop, -VDI, SAN, Network, Telephony, Microsoft Server, and SQL. Completed oversight and responsible ownership for Service Delivery of product and services.
• Program managed transition and replacement of AutoTask to ConnectWise, utilizing a SaaS based deployment. Completed supportive projects which included Training, Data Prep and Transition, Deployment of OO based Design processes (in replacement of no architecture process)

Confidential,PLANO,TEXAS

Sr. IT Project Manager

• es and replacement of ServiceNow with ITSM BMC Remedy. Managed transition specific to Change, Config, and Release, as well as completing CSI projects with the client’s IT CRM team.
• Addressed critical program risk by establishing a supplemental training program for Remedy to supplement program level training and critical deficits
• Successful completion and support of an IT Audit and Compliance Review
• Developed and received acceptance for a series of goals and enhancement targets for Change, Config, and Release as part of a 2014 ITSM roadmap
• Consulted support and consulting for multiple infrastructure projects including Data Center Migrations, WebLogic to J-Boss, MQ Series, Unix to Linux, Network/FW, Telephony/IVR, Storage, and Windows Patching using Dell, KASE
• Enabled and onboarded ITSM processes for use in projects managed within the ITO

Confidential,DALLAS, TEXAS

Sr. IT Project Manager

• Managed data center consolidation, and OS platform migration projects (to AIX), specifically for Confidential ’s Chartis subsidiary, while ensuring full availability, transparency
• Successfully managed a risk mitigation project establishing customer confidence of Solaris transition to AIX by testing various infrastructure, middleware, DB, web, and security (both IDAM and certificate testing) systems in a QA environment.
• Developed process for utilizing Service Now, BMC Remedy, BMC ADDM, and results of auto discovery reports to help ensure successful discovery and analysis for developing per wave migrations.
• Completed multiple requests from the PMO to establish templates for use by programs and project managers

Confidential,PLANO, TEXAS

Sr. IT Program Manager

• Managed a global NNMI FMO program which included NNMI tools transition projects, client data center transition, and server refresh for Confidential and subsidiary Confidential .
• Provided input and requirements to normalize architecture content delivery. Developed comprehensive service delivery testing strategy for use by each project.
• Assigned a lead role in conjunction with 4 peer Program Managers, reporting to a Program Director with assigned duties of process development, ownership, template authoring, as well supervision of project managers, and supportive staff