SUMMARY:

• 16 years of experience in IT Program, Project & Release Manager with diverse experience & a successful track - record in hands-on management of projects & schedules using technical experience to improve processes.
• Committed to improving customer satisfaction, partnerships & cross-group collaboration by being a professional, effective communicator, paying attention to details & having the ability to work within stringent deadlines.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 8/Windows 7/Windows Vista/XP/2000/NT, MSDOS

APPLICATIONS: Confidential Office Suite including Word, Excel, PowerPoint, Access, SharePoint 2013 Online, SharePoint Designer, Outlook, Project, Visio. Other applications include RAID, Product Studio, Visual Studio/VSTF, TFS, Quality Center, JIRA, Confluence, Planview, eSmart, MSE, MOM Console, Internet Explorer, Communicator/Lync/Skype, Live Meeting, FrontPage, Infra Enterprise, SCOM, ETL Validation Framework, O365 Suite, & Business Intelligence (i.e. EDW, SAP), Power BI/BI Desktop (includes Power Query, Power Pivot, Power View, DAX, MDX, SQL), Tableau

PMO: Agile, Waterfall, SCRUM, Governance

NETWORKING: DNS, WINS, DHCP, TCP/IP, PPTP, BIG/IP

MS BACK OFFICE: SQL, IIS, Active Directory, Server Administration

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager

• Assist in setup of Kanban/Scrum boards in JIRA as well as aggregating data in Tableau for reporting across the initiative.
• Attend change management, release planning & implementation meetings with key stakeholders to identify proper sequencing of release components/packages & to review release readiness plans, milestone reviews & business go/no-go reviews.
• Ensure that issues & risks are identified, understood, & dealt with in a manner that mitigates risk to the release scope, schedule & quality.
• Maximize ecosystem stability, supportability & sustainability by standardizing an E2E release cadence.
• Provide intake process & procedure recommendations for platform architecture to consume all incoming support requests.
• Compile data from different tools sets & aggregating them into Tableau dashboard reports to show data cross the entire NGEN portfolio.
• Work with NGEN architects to define & create a system dependency matrix.
• Partner with NGEN P2 deployment planning team to create detailed rollout plan.
• Maintain a release schedule & repository with key information, such as release procedures & dependencies, to ensure alignment across the NGEN portfolio.
• Develop working relationships with the business, release leads, platform architecture, & E2E testing teams to maintain a collaborative relationship that values transparency, operational stability, & timely delivery of business value through application releases.
• Identify opportunities to make improvements to the ITIL release management best practices.

Confidential

Senior Project Manager

• Identified all EMEA ‘Invoiced’ customers VAT registration numbers transferring to 1062.
• Facilitated, monitored & worked through issues on how to best design & support the VAT registration collection process.
• Managed the process of uploading of advertiser master & customer contact lists into the appropriate business systems (i.e. SAP, Display, Search & Publisher).
• Provided feedback & input into our VAT FAQ’s, web forms & customer communications.
• Setup, created & executed Access Databases using tables & queries (such as ‘UNION’ command) to consolidate outbound email campaigns, customer web form data (using ODBC connection from AdCRM) & overall VAT collection information.
• Setup customer support & reporting pages in SharePoint 2013 for Europa team to collaborate, track overall VAT collection details, maintain specific master/customer lists, submit customer tickets, reporting metrics & document consolidation.
• Innovated time-saving, robust metrics with use of Power BI for Office 365 (a self-service business intelligence solution) delivered through Excel to provide key reporting to upper management via a Dashboard. The tool provides data analysis (i.e. SQL queries, DAX transformations), centralized content sharing with a OneDrive Account & visualization capabilities to identify deeper business insights either on premises or within a trusted cloud environment.
• Defined, implemented, & evangelized best practices, processes, & policies which are established internally (i.e. ITLC, SDLC, MOF, ITIL, etc.), & discovered externally (i.e. SAP Partners, PMI, etc.). Re-enforce adherence & consistency in the release management business practice.
• Performed risk assessments & implemented corrective processes or actions encompassing cross-system, cross-project, & cross-team efforts (i.e. conflict mitigation). Span of quality assurance included the full development lifecycle (ITLC) adherence (i.e. effort intake through post go-live deployments).
• Site collection administrator who created 3 separate SharePoint 2013 Online sites across various MSIT functions. Maintains site collections, page layouts, sub-sites, lists, creating/configuring site features & SharePoint applications.

Release Manager

• Proactively identified, analyzed & mitigated interdependencies, risks & obstacles to ensure successful releases.
• Provided valuable Business Intelligence processes, tools, data & services in an agile, scalable & reusable method in order to adopt a wide range of business scenarios.
• Coached/mentored others on effective project management/release management skills, processes & requirements.
• Updated dashboards, scorecards & release criteria checklists to reflect the progress & current state of releases.
• Conducted post release reviews that drive actions towards continuous improvement of customer success.
• Tracked processes, build engineer availability, release status & documents on SharePoint 2013 Online.

Confidential

Project Release Manager

• During Q3 & Q4 of 2011 managed 2 platforms & deployed ~3-7 releases per month across multiple environments & projects (~27 total in 5 months without a single rollback). Until full retirement of DH1, both sets of deployment plans were necessary as well as additional deployments relating year end activities for finance & IT (i.e. Domain Data, Financial Cost Center hierarchy, Budget validation etc.). During Q1 of 2012 decommission of DH1 platform was rolled into maintenance mode using only the NEW DH2 platform, deploying ~2-3 releases per month (~10 total in 4 months without a single rollback).
• With each individual release, duties included resource management, operations scheduling, maintained teams’ Release Management SharePoint site, facilitation of adhoc requests, ensured launch activities began on time, any deployment issue’s encountered were escalated (as appropriate) & notifications were sent for awareness (including GO/No Go, Kickoff, Milestone Checkpoints & Final Notification).
• Coordinated cross-group collaboration, assessed impacts, timing & risks/issues that related to each individual Deployment, Hotfix or Out of B& Request across the Foundation. Each deployment took approximately 192 man hours initially. Over 5 months’ time, deployments decreased to approximately 30 man hours. Time spent on deployments decreased significantly as well as those involved by continuous process improvements & strategic partnerships. Enforced documentation with Technical Deployment Plans (which contained between 66 to 110 steps) that provided structure & the ability to handoff back & forth between players in an efficient manner, saving up to 5 hours per deployment.
• Conducted 1-2 Post-Mortem meetings per month to discuss Release/Deployment activities to obtain lessons learned, action items & ways to improve each Agile Sprint (due to the short amount of time we have in between code deployments).
• Involved in processes being developed to implement Release Management strategies across Business Intelligence to manage all projects more efficiently & effectively as well as to avoid impacts with other systems across the Foundation.

Confidential

Product Realization Manager

• Understood product requirements (PRD’s) & customer requirements (CRD’s) containing scope, build, enhancements & priorities in order to drive software development across multiple Storefronts.
• Created, reviewed & approved requirements such as Content Ingestion, Merchandising, Content Delivery, Search, Advertising, Reporting, Authentication, Billing as well as browser based client support HTML 5 technology roll-out.
• Developed a delivery, tracking & issue resolution plan for each engagement which included implementing a change request process & creation of work stream actions, risks, & issues in order to ensure delivery of external vendor results,
• Enforced quality gates, & entry/exit criteria for the Release Management process to ensure minimal impact against each project, maintenance work (i.e. patches) & other partner deployments.
• Interfaced with OEMs regarding hardware roadmaps & upcoming features. Assisted throughout the entirety of UAT processes to create scope, support QE test cases, create schedules for test cycles, bug triage & ensured entrance & exit criteria was met as well as quality gates in order to get to a successful Launch.

Confidential

Program Manager

• Created quarterly metrics & streamlined processes across 6+ Project Managers who owned 2-3 projects Confidential a time in order to gain efficiencies.
• Drove weekly meetings around the overall release status including all functional area status as well as project status & risks/issues.
• Built SharePoint sites for each of the quarterly releases & worked with regions as well as stakeholders to ensure seamless communication.
• Ensured all projects (approximately 10-15) within each Quarterly Release were on schedule, within scope, all risks/issues were mitigated from start to Go-Live.
• After Go-Live, drove triage calls for four weeks (twice a day to support both EST & APOC/Japan time zones) managing defects to ensure all defects were closed as well as worked with Engineering to ensure all patches were released to production on time.
• Created post-mortem survey & presented post mortem results to all stakeholders against each quarterly release. This included applying lessons learned coming out of each release.
• Created decks & presented to upper-level management (as large as 50 people Confidential the director level) as well as other stakeholders Confidential milestone tollgates including Kick-off, Plan of Record, Baseline, Deployment Checkpoints & Go/No-Go.
• Managed the release deliverables to ensure the release criteria met all Sarbanes-Oxley compliance standards.

Operations Manager

• Managed projects for implementing new Operations infrastructure, services & solutions based on input & engagement from the Desktop Management Services Engineering team.
• Developed & owned project documentation for each individual project such as the Vision, Project Charter, Scope & Plan. Drove formal sign off on documents from all the key stakeholders of each project.
• Delivered client image distribution services provided as part of the Managed Desktop service offering supplied by Confidential to global enterprise customers (Energizer, XL Capital & Confidential internal).
• Developed & updated relevant user guides & training documentation as well as provided training globally across the US, Americas & Asia. This included coordinating release tasks with image creation engineers, global shipping partners as well as external customer IT management & engineers.

Confidential

Product Realization Manager

• Led multiple releases & managed the business change request process & scope of MEdia Net by owning & managing UAT execution & sign-off as well as planning, scheduling, coordinating, tracking, monitoring as well as owned final deployment Go-No Go decision to launch.
• Directed project/program activities throughout the life cycle while understanding all interdependencies. This included running the weekly project team meetings where project plans, weekly project status & issues/risks were communicated, determined & driven to completion based on priority of the issue Confidential h& (P1, P2, P3, P4).
• Worked with marketing to take their business requirements & transfer them into technical requirements in order to pass off to developers to implement.
• Ensured testers validated scope with appropriate test cases (as agreed to by all stakeholders involved). Drove bug counts down daily until items were implemented by external vendors as requested & per entrance/exit criteria defined.
• Provided leadership & direction to cross-functional teams (internal & external) to ensure successful implementation of one or more projects of moderate to high complexity Confidential a time.
• Drove environmental lab connectivity issues with firewall & routing changes made across MEdia Net & Infospace partners ensuring there’s little to no downtime & in line with expected SLA’s (in both test & production).