SUMMARY:

• Applications | Service Delivery | Production Support
• Drives the implementation of transformational tools from concept to execution
• Delivers large - scale, enterprise-wide IT solutions with dozens of resources and multimillion-dollar budgets. Translates technical language into a business reality across Financial Services, Telecom, Retail, Government and eCommerce.
• Gains stakeholder buy-in for strategies, in-house and third party applications, system design improvements and performance enhancements that optimize services and support.
• Leverages deep technical architecture and environment acumen, project management and business analysis background to build and lead high-performance teams of global IT specialists promoted to positions of leadership.

EXPERT KNOWLEDGE OF:

Software | Database | WEB | Networking | Hardware | Data Center/Warehousing | ETL | CRM/ERPs |SaaS | Virtualization Access Management | P&L | ITIL | Waterfall | Agile SCRUM | SOX | PCI | Six Sigma | Tier 1 - 3 Support | Vendor Management

TECHNICAL SKILLS:

Technology Management: Managed applications developed / utilizing the under mentioned processes / software / tools.

Project, Program & Portfolio Management: SDLC, Agile, Scrum, Kanban, PMO, PMI PMBOK, ITIL, CMMI, Scope, Budget, Schedule, WBS, Critical Path, Baseline, Forecast, Risk, Contingency, Procurement, SOW, Outsourcing, MSP, Shared Services, Executive Reporting, Stakeholder Communications, SOX, Compliance, RACI, Release Management, Human Resources, Escalation, MS Project, HP PPM, Planview, Version One, Rally

Quality Management: HP QC, IBM Rational ClearQuest, RequisitePro, QTP, HPSM, BMC Remedy, DOORS, JIRA

Process Management: Lean Six Sigma, BPM, CTQ, SIPOC, Value Stream Map, Swim lane Flowchart, Kaizen, Lombardi

Office tools: PowerPoint, Visio, Excel, SharePoint, LiveMeeting, Lync, MS Outlook

Programming, scripting: C++, Java, PL/SQL, .Net, Visual Basic, HTML, XML, CSS, Shell scripts, JavaScript

ETL, Data Warehousing: Oracle, DB2, Sybase, Ab Initio GDE, MS Access, Apache, Rapid SQL Pro, TOAD

Environment: s: IBM Websphere, Client/Server, Mainframe, VMWare, Citrix, Weblogic, PeopleSoft, HTTP, IE, Firefox, Sun Solaris UNIX, Linux, Microsoft Windows, DOS, Apple MAC, iPad, iPhone

Infrastructure: Cisco, ePV, eSSO, Nortel, Cyber Ark, routers, switches, proxy, load balancers, TCP/IP, REST, RSA, Entrust, PointSec, McAfee, Ethernet, LAN, MAN, WAN, DNS, DHCP, NAT, VPN, SNMP, FTP; VLAN, VoIP, SSL, IIS, 802.11, SCCM, Casper, Active Directory, Blackberry, Good, encryption

CRM & ERP: Salesforce, SAP, Ariba, Microsoft Navision, Oracle ERPP

Other: Business Objects, MicroStrategy, Informatica, Documentum, Business Intelligence, Autosys, COTS, Jive Engage, CRM, Cloud Computing, JBoss, Salesforce, SOA, Governance, Couchbase, TSDB, Solr

Access Management: IAM, ARC, Siebel, SAILPOINT, CyberArk, Siteminder, Single Sign On (eSSO), Password Vault (ePV), LDAP,AD, SYBASE,ORACLE, Unix, Mainframes, AS 400

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR MANAGER

Responsibilities:

• Operationally managed team of PMs, BAs, software developers, solution architects and production support analysts; managed Capital Market, Single Family, Multi Family and FUSE (Single Security) stakeholders and day-to-day operations associated with a high-value, $22M market data, access management and customer on-boarding applications. Ensured 100% adherence to all associated SLAs via expert SOW, vendor contract management, Tier 2 & 3 escalation leadership and technical delivery ownership of applications.
• Spearheaded the setup of disaster recovery and business continuity infrastructure for 14 critical Market Data (Low latency & High frequency data) applications in OOR Data Center. Conducted seamless failover and fallback testing and ensured adherence to application SLAs, RPOs & RTOs
• Spearheaded a war room efforts and gap analysis that turned around serious deficiencies associated with a $9.5M access management applications and received normal audit results in just nine months. Managed Risk & Control, Internal Audit, SOX and Deloitte audit reviews; drove 100% certification of high risk, financial reporting applications and administrative privilege access under the direct oversight of C Level Executives
• Led a major $16M strategic initiative for setting up of a new SAILPOINT access provisioning, de-provisioning and certification tool; on-boarded more than 800 applications to the new tool for access management.
• Managed upgrades and enhancements of other flagship IAM Transformation applications and processes; managed internal and external stakeholder expectations and established a steering committee that oversaw controls and governance.
• Led the windows 8 desktop / laptop migration of 147 users in the critical Market Room area. Ensured testing, packaging and certification of all 176 applications used by Market Room in Windows 8 environment. Ensured availability to viable work-around for incompatible applications.

Confidential

Program Manager

Responsibilities:

• Conducted detailed study of existing processes and systems of existing Confidential food aid programs including the famous PL 480 program, identified touch points with other agencies and international organization like WFP, USAID, State Dept etc and documented end to end AS IS process of all Confidential food aid programs.
• Spearheaded the creation of the “TO BE” business process, conducted gap analysis, identified areas for re-engineering processes and system enhancements, managed diverse stakeholder expectation from various agencies and branches and identified new feature requirements for Confidential .
• Spearheaded the build - operate - transfer of a brand new application ( Confidential ) and the associated processes from both business and technical perspective. Managed the procurement, setup and support of complete application infrastructure (network, middleware and storage). Managed day to day program level operations, monthly C Level stakeholder review meetings, program budget reviews, client training, symposiums, SOWs, vendor contracts etc.
• Implemented Agile Scrum methodology and coached clients in assuming product owners role. Managed metrics creation and status reporting of IT development using scrum and source control tool like Telerik, Confidential and Confidential .
• Facilitated adoption of Agile SCRUM across other Confidential IT initiatives through demos and coaching.
• Managed the Confidential account and business development activities on behalf of the employer and facilitated the successful winning of a subsequent bid for migration of Confidential SharePoint site to MS SharePoint 2010 and setting up of SharePoint based Business Intelligence reporting for Foreign Agriculture Service (part of Confidential )

Confidential

eCommerce Consultant

Responsibilities:

• Led Confidential .com multi Confidential re-design initiative for making Confidential .com portal flexible to accept more than 1 attribute per each Confidential . Coordinated the change across the order management and billing systems, conducted merchant training sessions, managed and ensured API changes by merchants and changes to retail POS.
• Created and documented requirements and process for multi vendor sourcing of similar products, preferential portal display logic based on user navigation metrics and merchant product ranking, inventory feed management changes and commercehub.com feed changes.
• Enhanced merchant catalogue spreadsheet format incorporating multi attributes per Confidential and multi sourcing attributes. Created training videos, self help documents and conducted extensive merchant training sessions across states to educate market place merchants on the new catalogue attributes and usage.
• Designed and implemented changes to warehouse End User Computing (EUC) spreadsheets for handling multi attributes per Confidential & multi-vendor sourcing changes. Conducted series of training and consulting sessions to warehouses managers and employees on multi source product stacking and new order fulfillment process.

Confidential

Manager / Delivery Head

Responsibilities:

• Spearheaded the setup of Confidential India ( Confidential ) Retail portfolio PMO, off-shored projects, managed portfolio budget for 1600 employees, derived off-shore retail portfolio KRAs from corporate KRAs, managed head count allocation, conducted on-campus and off-campus recruitment and managed 2 major vendor firms namely WIPRO and SATYAM.
• Established new 20 member operations team to handle key order management business processes and took over the tasks from INFOSYS (vendor firm) there by reducing the operating cost by more than 500k per year.
• Managed green room call center pilot initiative, an initial step to off-shore Confidential retail portfolio call center to India. Successful implementation and operation led to major off-shoring of call center activities to India. Ensured seamless transition of major call center processes via the green room call center in India.

Confidential

Operations Officer

Responsibilities:

• Pioneered the raising of a new infantry battalion (1000+ soldiers), established supply chain and procurement policies, processes and procedures, trained and mobilized troops to active combat zone, inducted troops remote high altitude areas, liaised with civil, police and intelligence agencies and conducted multiple successful combat operations.
• Managed the procurement multiple of specialized equipments and accessories through tendering processes, evaluated commercial and technical tenders, finalized warranty and support terms, ensured delivery to locations across India and followed up on invoicing and payment processing to suppliers.
• Established Vocational Training & Soft Skill Training institutes for under privileged women and young children in remote areas of India as a part of “Operation Sadbhavana” of Confidential
• Organized and conducted recruitment rallies, " Confidential " programs, briefed high profile civil, defense and foreign delegates and dignitaries on various occasions