SUMMARY:

• P rogram/Project Manager responsibility with an organization where proven skills in client service, leadership, organization and technical ability can be translated into improved customer satisfaction, growth and profitability.
• Twenty years of Telecommunications and Cable experience with talent as a front line technical program manager on both medium and large scale voice, video and data development projects. Proven track record in new product launch program management involving multiple internal functional groups and external stakeholders.
• PMO: Scrum Methodology, Agile Project Management, Work Breakdown Structures (WBS), Change Control Management, Critical Path Methodology, Proposal Preparation & Presentation, Project Risk Management, Software Development Life Cycle
• Cable/MSO: Interactive Applications (EBIF), Electronic Program Guides, DOCSIS Set - top Gateway (DSG), Open Cable Application Platform (OCAP), Motorola Video Infrastructure Solutions, SeaChange Video On-Demand systems, Tandberg Asset Management, Content Ingest and Storage tools, understanding of Motorola and Scientific Atlanta Conditional Access platforms, Head-end operations and Digital Video Program Management.

TECHNICAL SKILLS:

Telecom/IP: SONET/SDH Standards, DWDM, TDM, DS0, DS1, DS3 & OC-N provisioning, Cisco Routers, OSI Model, TCP/IP, ATM, Frame Relay, LAN Management.

OSS Software: Clarity PPM, Granite XNG/Xpercom, Salesforce, SharePoint, Lucent NSPM, NMS, SNMS, ITM/SC, INC, Actiview OM, Fujitsu Netsmart, Alcatel 1320-NMS and other Fault and Order Management tools.

Network Equipment: Cisco 7609, 2821 & 3825 ISR, Lucent BWM, 10G/2.5, ADM 16/1, 400G, Tellabs Titan 5500, 532L, Nortel GSP, DMS-250, ENavis, TDAX, Fujitsu FlashWave 4500, FLM 2400 Alcatel 1603-SONET Multiplexer, 1640-Optical ADM, 1680-Optical Gateway Multiplexer

PROFESSIONAL EXPERIENCE:

Confidential,Philadelphia, PA

Program Manager

• National program lead for the deployment of newly developed cutting edge interactive television applications and electronic program guides to a variety of Motorola (Arris) and Cisco set-top box types across Confidential ’s domestic footprint.
• Manage the fiscal and operational execution of large complex cross-functional infrastructure programs to 19+ million Video subscribers, with annual budgets of $5-$25M.
• Direct national and divisional resources that support video content delivery to 113 sites in 33 states regularly using Agile methodologies.
• Facilitate program transparency, ensuring the successful cross functional delivery of business objectives to the Enterprise Program Management Office (EPMO) and corporate stakeholders.
• Provide leadership across stakeholder teams comprised of Marketing, Planning, Engineering, Information Technology and Operations to ensure product delivery and maximization of network assets

Confidential,Horsham,PA

Customer Program Manager

• Managed all aspects of the Confidential Video Infrastructure Program which provides end-to-end architecture for the delivery of content and service to the set-top box through such Motorola devices as the DAC6000, CASMR100, RADD, APEX1000, NC1500, DM6400, SDM and CAP1000
• Project lead for over 300 customer Engineering Change Request for initiatives such as National and Local content additions, Video On Demand cluster augments and NextGen Switch expansions
• Successfully lead the planning, design, and on-time completion of the Analog to Digital DTV conversation across all Confidential Video Hub Office locations in compliance as mandated by the Federal Communications Commission
• Supported the Motorola DSL Product Line team by creating issues tickets, managing bug burn-down, tracking firmware releases and acting as the liaison between the Sales Team, the customer and third party vendors
• Worked jointly with internal program team members to accurately build Firm Price Quotes which include duration, equipment, resources and costs required to meet customer scope and budget

Confidential,Philadelphia, PA

Program Manager

• Responsible for the national kick-off and deployment of a DOCSIS Set-top-Gateway (DSG) out-of-band network which would enabled the provisioning of OCAP compliant products, services and software
• Collaborated with Corporate Marketing and Engineering to identify product development requirements including hardware, middleware and software specifications for lab testing and final field deployment
• Defined and managed tasks, dependencies, risks, and mitigation strategies for projects involving Product Development Groups, Engineering teams, Marketing and key stakeholders
• Coordinated multiple national firmware and software upgrades to next generation technologies for devices such as the Tandberg AMS, SeaChange Barker Servers, Motorola RADDs, Cisco CMTS and Trilithic EAS Systems in Motorola and Cisco (SA) systems

Confidential,NJ

Project Manager

• Managed technical direction of IP/VPN and private line circuits with multiple parties through the design, execution and testing in accordance with contractual customer objectives
• Identified, analyzed and escalated roadblocks with project teams to devise solutions in a timely manner
• Motivated and provided coaching to develop and train staff to exceed organizational standards for productivity and excellent customer service.

Confidential, LLC, San Diego, CA

Director of Operation

• Established relationships with internal departments and international customer contacts. Lead internal cross-functional team by organizing and facilitating operations meetings.
• Served as a point-of-contact to Dole Foods and internal departments for day-to-day production operations
• Traveled to Asian markets to gather detailed production requirements from customers and disseminated needs to the internal team
• Developed plans and strategies for providing the highest quality products and services to the client while also controlling costs

Confidential,San Diego, CA

Network Design Engineer

• Responsible for the advanced engineering, design, planning, deployment of optical-level broadband circuit orders
• Provided administrative functions required for providing and supporting fiber optic, data network, and cable station premise equipment
• Conducted network surveillance activities, with an emphasis on efficient and effective troubleshooting and problem resolution techniques on DWDM transmission equipment
• Responded to customer and network alarm NMS trouble tickets, and follow through until resolution.

Confidential, San Diego, CA

Pre-Sales Engineer

• Responsible for working with Account Executive teams in developing, designing, presenting and closing complex voice and data opportunities
• Performed pre-sales site review/evaluation for adequate infrastructure, time frame, service limitations
• Successfully implemented several new customer procedures, which reduced installation intervals by 20%
• Interfaced with customers, delivered internal/external reports, managed/evaluated subcontractor performance
• Received the WinStar "Passion of Excellence" and "Above and Beyond" awards

Confidential, Irvine, CA

Circuit Design Engineer

• Designed DS1/DS3 Circuit Layout Records for customer orders on Lucent 5ESS switch equipment assignments.
• Responsible for the coordination of DS1/DS3 facilities with Lucent 5ESS switch translations group.
• Worked with Network Capacity Planners on the traffic engineering design and turn up of domestic network.