Project Coordinator Resume

SUMMARY:

Project Engineer/ Telecommunication seeking position where technology customer service and, troubleshooting background will be utilized.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential

Responsibilities:

Telecommunications, information technology.
Worked with Confidential in the ordering of POTS and DSL services for Business customers.
Coordination and delivery of voice services by Confidential and Confidential to new and existing retail customers.

Confidential, Weldon Springs, MO

Trouble Ticket Tech Support

Responsibilities:

Provide advanced problem diagnosis, resolution and follow - up for inbound telephone customer reported issues.
Disposition trouble tickets (e.g. assigning or reassigning as critical, major outage, minor outage, etc.)
Provide advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issues.

Confidential Coordinator

Confidential

Responsibilities:

Identify network, device, application, and possible software/hardware issues reducing the possibility of churn and increasing company Confidential revenue.
Wireless Confidential products and services
Identify network, device, application, and possible software/hardware issues.
Exceeded issue resolution targets and achieved customer satisfaction scores.